Shari's Berries

I have heard about this forever and decided to give it a try. I placed the order on the morning of February 12 and was guaranteed delivery for Valentine's day. Needless to say my wife never received any berries for Valentine's day. I tried all day to talk to someone I could actually understand but got nowhere. I will never order again and would never recommend this to anyone!

I have ordered Shari's Berries several time over the years. I have no issues with the product or delivery. That being said: I recently placed a valentine's day order online. Since I went to their page the other day to place this last order, the pages I visit on my computer have been filled up with ads from them. The thing is, they already had me as a loyal customer. All they managed to due with this unsolicited advertising is lose me as a customer. There is enough unsolicited garbage for junk I will never use online as it is and it just pisses me off when they use my ordering of their product as a vehicle for more unsolicited garbage.

I was on year 2 of a tradition of sending my mother, step mother, and mother in law Shari's berries for Mother's day.

I paid an extra $10 for this item to be delivered on Saturday 5/9/20. Not only was it not delivered on this date (it arrived 5/8/20) which I paid extra to ensure someone wouldbe home at the time of delivery, but the delivery person did not even ring or knock on the door and left this perishable item outside in 106 degree weather compromising this product that I spent a significant amount of money on.

I sent two emails describing this complaint and was ignored. I will be using another service for all future mother's day deliveries as it is clear this company does not care about customer satisfaction for extremely over priced products.

I had been a member if their community for the last 15 years, sending gifts to families and friends for years, accumulating reward points and filling out satisfaction guarantees.
Today for over an hour I tried to log into their website to place a sympathy basket and was unsuccessful.
I called their customer service number only to learn the company had recently been acquired, all the Previous customer information and orders were all lost.

With this decline in customer service, I can only assume their product satifaction will follow the same decline.
I will never use them again

I ordered from them 2 times over the course of 3 months, and always one week in advance to give them plenty of time. Every time it was the same thing; the chocolate covered strawberries arrived 5 days late, I was never contacted in advance to have the option of trying to save the day for the occasion by making other plans, and every time I called, I was told that they have no information other than that it was not delivered and was given a list of maybes... maybe they were out of the item I wanted, maybe the recipient was not home, maybe there were issues with locating the residence... etc. No one had any idea why the delay both times.
My partner also ordered flowers for me on Mother's day and my Birthday and it happened to him too. NEVER AGAIN!

Ordered these strawberries as a Mothers Day gift and they were terrible! Berries were various sizes (not as advertised), extremely mushy and not worth the extravagant price! Berries did not even last 24 hours. Gave a customer review to the company and they offered 10% off to try them again... AS IF! Do Not WASTE your money!

I placed an order on 1/22/2020. I was charged twice for the order 1 charge was higher than the other. I called to have the money refunded to me. I waited 10 days still no refund my wife called to find out why the money wasnt refunded they said it would be in our account within 1 to 2 bank days here we are 3 days later still no refund I have been on the phone for over a hour now being transferred around with no one knowing what is going on. This will be the last time I deal with these people.

Super happy with the chocolate covered strawberry's, I bought the regular chocolate and white chocolate, and they were so delicious, they came super quick. Very happy with my purchase. I will be ordering more!

I've ordered twice from this company. He first time the order showed up a day after my sisters birthday even though I paid almost $15 to have it delivered.
I tried to use them again thinking maybe it was a fluke that they messed up my order. This time the order was on time but... the chocolate strawberries were old strawberries and the chocolate was broken off of almost all the strawberries! Also, the caramel chocolate covered pretzels were broken into pieces.
I emailed the company about both orders and never got a refund for either order. They offered me a discount on my next order. Needless to say I'm NOT ordering from them again. So unprofessional and very expensive. If they were reliable I could understand the high prices if they were reliable but they are anything but.

I have ordered a few times. It is ok, but way too expensive. Today, I am rather annoyed as they just seem to be a scam. I was sent an email offering free shipping. Thought I would unload a living social voucher I have had sitting around. I did not use it because I do not think the stuff is good enough to send as a gift. I type in the voucher. They ad the shipping which was to free. So, I call. They dismiss my issue. They are obviously scamming enough people to not worry about unsatisfied consumers. I am just tired of big companies sending emails with promise of savings. Just to get you to the site.

I tried to order SB a year ago and was upset that the pricing and add on costs were not disclosed to the end. Cancelled the order. I tried again this year forgetting about my previous experience only to be reminded of the shipping charges not being added on until the end (it was unclear if they would be added). Also, entered the promotion code and it all got added in at the end. I called, got 10% off (we will see if that happens) as opposed to 20%. Decided to take the offer to see how good the product was. I do not plan to do business with them again. Their business practices are deceiving. I hope others boycott their brand.

I purchase these berries every year for my mother since she is so far away. This year I received a promotion and decided to use it. At check out after I paid it took away the promotion and replaced it with a lesser promotion. So I canceled my order immediately. Emailed and called their "fabulous customer representatives" received no answer through email and got a snotty rep over the phone. I am always courteous as I work with the public I would like to give the CEO a piece of my mind. This company has no quality.

I went to submit an order and I accidentally submitted it three times. I realized my mistake after at most 2 minutes, so I e-mailed them right away asking to cancel two of the orders. They said it wasn't possible since my order already went through. The next day I tried live chatting with them to at least get a refund on two of the delivery fees since all three orders are getting delivered to the same address. A robot responded and when I was prompted to talk to a person I was just left waiting with no response from anybody. I will not be buying from this company again.

Your site has me so freaking frustrated right now. I'm at the final point of placing my order and it continually kicks me out. It will not allow me to place my order. All of my information is correct all the lines that are required are filled out It will not accept my order. I've placed orders before with your site never had this issue. The other thing I want to complain about is I have an account with you guys and it didn't even recognize me It recognized me with an old email address. I just placed an order with you guys back on Valentine's day So what is the problem I don't get this.

I went to this site to order some berries for my Mother for Mother's Day. They did not show the amount of shipping on the order until after the confirmation button was clicked. At that time I saw I paid $14.99 for shipping plus $4.99 extra for Saturday delivery. THis was almost as much as I paid for the berries. Also, the link on the website that was supposed to show the shipping rates did not go to anything. Tried it several times and it always showed and error. If I had known that the shipping was going to cost as much as the order, I would have thought twice before hitting the confirmation button. The order was shipped overnight, however, was left on a Fed Ex truck all day and then left on the front porch of my mother's house to melt, wilt, and ferment. I would have thought paying $20 for shipping on 12 strawberries, they would show up in pristine shape. This was defiantly NOT THE CASE. I do not recommend this company at all and will NOT ever use them again.

My husband bought me a Valentine gift of Shari's Berries. What a colossal rip off. The berries were very small, had no flavor, and runny. Not even a pretty red. The arrangement in the box was not attractive at all. They used to be a great gift. The shipping charges were exorbitant. They were nothing like the advertisement. What a disappointment.

WHY is shipping more than half of the price of the item I am purchasing?
When I bought a groupon it advertised shipping started at 9.99. Shipping on my 24.99 item ended up being 14.99. If I wasted to select a different day than the cheapest available it went up exponentially!
If I didn't buy this stupid groupon I would not have ordered!

Please never use Sharis Berries. I ordered what I thought was a wonderful gift for my wife for Valentines Day because I was out of town. I thought how fun it would be to get this on Valentines Days. It was not delivered and now it wont be until Friday. Friday does me absolutely no good. Friday is a joke. They dont understand a refund doesnt fix anything. Delivering the product on time fixes it. I will never use them again and will make sure that everyone know what a horrible experience it was. They ruined our Valentines Day. It is absolutely unforgivable.

I ordered 6 chocolate dipped strawberries for an Easter gift. When I submitted the order it indicated a rather high delivery charge but I decided to order anyway. When I received the confirmation email it indicated another delivery charge for Saturday delivery... a charge I had not been notified of or approved. This charge brought the cost of 6 strawberries to almost $50. Needless to say I cancelled the order. I also found out this is not a business with an owner, customer service etc. it is an eCommerce site and you are dealing with an eCommerce telephone line when you call in. Very disappointing!

They delivered my stuff on the completely wrong day it got left in the rain with no bag the person did not even knock on the door they got soaked the company offered to resend them i said yes and they never came and now they are no longer responding to me

I feel for the hype from Rush Limbaugh how great these strawberries were. Big mistake, they arrived late and the size of the strawberries were smaller than our worst grocery store strawberries. I was so embarrassed that I actually cried in front of my wife. I felt so sorry for her. I will tell any and everybody that are considering ordering these rip off pitiful strawberries. Please don't waste your money for these overpriced berries.

I received an email stating my order wound not come today after I paid additional money to ensure delivery. They apologized and stated they would refund me the additional delivery charge with no consideration about my wife not receiving her valentines gift and never even offered anything for being inconvenienced. I then sat on hold for over an hour trying to get a refund (and the hour started after I began speaking with costumer service)

Sheri's Berries has the worst moral business practices I've ever encountered - they sent me a coupon in an email and when I went to buy the flowers and strawberries - it magically disappeared and I had to pay the original amount. After reading the reviews I'm not surprised this happened as it seems to be par for the course. I called them to apply back the coupon, which they did. I asked them if this is part of their business plan, to take away the coupon and hope the customer doesn't notice, and she straight up told me yes. So I went to cancel my order, (because why would I give this kind of business money?) and they tell me it takes 1-2 business days to send a cancellation email. Straight BS. I've never had to wait for a confirmation for a cancellation. So I have no proof they are cancelling my order. I will call them back in 1-2 business days when I inevitably do not receive my cancellation email.