Shari's Berries

I've been ordering for years and just had the worst experience. Fully charged for valentines gift not delivered until today! Called, emailed customer service and submitted online inquires since Friday. 4 days no answer, no reply. Terrible person on the other end of the phone asking me for tons of personal information, personal info I'm never asked for and couldn't get anywhere with her for 15 minutes. She had no idea what the company sold or what I was asking. I had my order # my email order receipt/confirmation and my payment receipt. So what can be so difficult? Then, It just arrived to my mom's house today 4pmEST. Her guests have long gone that I bought them for her to share with. And Shari's had the audacity to send me an automatic thank you email today for my purchase! What a joke. I've turned so many friends and family members on to them but I will never order from them again and I am letting everyone know. Down hill all the way.

Not impressed. The berries were delivered on a 96° day with two small ice packs. Those were not even cold. The berries outter coating was melted. The cherries were the same. We have been eating them, but they are a sorry sight. And, a mess. We will not order from this company. These were a Father's Day gift from our son. We did not tell him... we didn't want him to feel bad.

The ordered arrived on time but they didn't look good & were warm! Didn't think it safe to eat either. I called Vustomer Service, on hold 18 minutes & the representative kept saying she couldn't hear me - yeah right. I was angry. I got an email today from berries.com apologizing & giving a full refund which is what I expected. It's possible the packaging leaked keeping them cold but I was pleased with the company for making it right.

I've ordered from here before a few times without a problem. I ordered a dozen strawberries for my sisters bday for May 6th. They came in with the box soggy and hot. Everything was melted! Chocolate everywhere and worst part, the strawberry was MOLDED! Customer service sucks! They never answer the questions being asked. Wait Time on the phone was like 30 mins then 2 plus hours. Never will I order from here again. I wanted a refund but these automated emails aren't helping.

I gave a bad review to shari's berries too quickly without knowing all the facts. I apologize. The berries were not mushy as I had reported. The presentation was not pristine due to some delivery mishandling but acceptable. The packaging was very well done. Well done Shari. Carry on.

EXORBITANT!
Shipping a Mother's day gift, and thought it was expensive, but a nice treat. The shipping nearly doubled the fee, and of course I noticed it too late.

No more Shari's berries for me. Done!

Normally Shari's Berries delivers! But this time I'm more than dissatisfied with my order. My fiancé ordered my mother and I, a half a dozen strawberries each, they arrived smashed to pieces and that could've even been over looked had the strawberries inside not been old and soggy. I am extremely disappointed. I asked that they please resend them and expedite them as we are trying to enjoy them for Mother's Day, or at least the day after, I never once mentioned how wilted the flowers were. But when they weren't able to send my order for 3 days, I demanded a full refund. That's unacceptable. Officially ruined Mother's Day for us.

Ordered flowers and berries on 2/8 and paid for guaranteed delivery for 2/13.On 2/13 no package and i tracked the package on to find that it was delivered to an address in Louisiana. I am in Tennessee. Called the agent and she attempted to tell me it it be shipped again on the same tracking number. That does not happen. I was assured i would receive my order on 2/14. Did not happen. No email or other contact to let me know i would not receive my order. I had to go to the chat session to get a refund confirmed and then request an email confirmation. Don't do business with this company! Others can't be worse.

Much like most of the reviews up here, I had order my fiance 2 dozen chocolate strawberries a good week in advance of valentines day. I paid for the guaranteed morning delivery because they have an awful window for regular deliveries and I also paid for guaranteed valentines day delivery. Needless to say long story short I ended up getting a full refund and cancelling my order. I could not understand any of the customer service when I was finally able to get through and they could not give me any indication of when the package would actually finally be delivered. By 5 oclock I called it quits because that is when my fiance got out of work. Totally ruined the surprise and valentines day. I'll never use them again and wont recommend to anyone. Go with edible arragments.

I recieved my berries today a day late after my husband paid extra for Feb 14 morning delivery. The strawberries were small and rotten. When I opened the box it had a nasty smell. Only one was large as displayed on the website. He also ordered me pretzels they were bent, stale and 2 were cracked. This was complete garbage! I wish I would have made my own from jewel and saved alot of money and saved myself from biting into a rotten chocolate covered berry.

I paid extra for morning delivery on Valentines Day and she got the roses and strawberries about 5 days later. The roses were ok but the strawberries were not edible. I will never order from them again! Very disappointing!

This was my 4th Mother's Day, that my husband ordered Shari's Berries. The first year, I couldn't believe he spent that much money on Strawberries. After I ate them, I said... I am glad you spent that much money on strawberries, because they were so good, lol. Never again! I guess congrats on the success of the growing business, because it is quite obvious, they have gotten so big, that quality control is no longer. Most of my berries were not ripe and the quality of chocolate has declined. My husband ordered Cherries as well and the chocolate tasted like wax. We will never order again.

Sherri's berries used to be large premium quality strawberries. Now they deliver mush that I'm not even sure are strawberries. I did a search to find out why the drastic change in quality. I found an article that said Sheri doesn't actually own sheri's berries anymore. It is now owned by a big corporation which is why the strawberries are so small and the quality is now so poor. I found that the original owner Sheri has started a new company it is called berriedinchocolate dot com I am passing this information on for a few reasons. 1. we all work hard for our money and these products are expensive & 2. (The most important reason) when we send a gift like this to someone we love we want them to feel special not disappointed and disgusted. I hope that everyone will pass this information along. Hopefully if we can inform enough people we can prevent others from being disappointed.

Sharis Berries was supposed to arrive at my mother in laws the Wednesday before Christmas. I ordered plenty in advance. Never arrived. No Christmas present for my mother in law that lives alone and looks forward to her Shari's Berries. I have ordered Strawberries many times before.
Called to reschedule. The representative "rescheduled the order" for 12/28/2020 but never arrived. When I called the representative she kept trying to sell me more products. It was disgusting. Still no strawberries to my mother in law. I have sent her Shari's Berries several times with no problem. I have spent a TON of money w/ Shari's. DISGUSTED AT THE SERVICE. Would not even give it one star. I ordered in plenty of time for Christmas delivery. NOT. I am so dissatisfy and disappointed. I have spent thousands of dollars ordering from you for my clients and family. I am so disgusted.

We received 6 chocolate covered berries as a get well gift. The day before we had received some from edible arrangements. Shari's were terrible. The berries were not fresh and the chocolate nearly tasteless. Threw the rest away. Edible's were so much better. Also, Shari's had way too much packaging. What a waste. Do not buy Shari's!

Sorry to say that we were very disappointed w/ Shari's Berries. Heard Mark Simone on radio and ordered 1/2 doz strawberries for $20 for wife for Valentine's day. They were not quite ripe and the bill came to over $55 w/ reg shipping. That's $35 for regular shipping and tax. What? The tax should not be more than $3, and shipping should be no more than $10. Not a good experience... Alex

I ordered a full dozen chocolate covered strawberries and only received 6 strawberries. I wonder how many times this has happened and I was never made aware of because the recipient just assumed I sent half a dozen? I only found out this time because it was for my husband's birthday.

I thought it would be fun to send my friend some chocolate strawberries for her birthday. Mistake. Supposedly FedEx couldn't find her address do they will do it tomorrow. Do they have a perishable item rolling around So Calif got two days. What a pitiful gift that will end up being. Never again!

I got a call from them saying there was an issue with my order so I called. After saying what after every sentence because I could not understand the man I was told that my information didn't match with billing. When I asked what didn't match he just kept telling me he couldn't give me any information because he couldn't verify my identity. After 20 minutes of his stupidity I hung up. After cooling down I called back and got a woman I couldn't understand but at least she straightened it out. If they didn't call the house and talk to my fiance' I would have cancelled the order all together but since she knew I didn't want to disappoint her. I'll be back to review the product itself after I receive it but as far as customer service, go elsewhere.

They don't reveal the shipping charges til after you enter the whole order, fill out the card, log into PayPal, etc.! The charges exceed the actual product. I'll give her something else, thank you very much!

So sad - the berries are small and not dipped the same:-( I ordered my mom some for mothers day and she sent me a picture - I was so disappointment for how much money I spent. Not like the picture at all. I have gotten them a few years ago and they were amazing. So sad.

I ordered a Valentine's gift over a week before February 14. It was a 79$ berries ND flowers with a 20% discount after all the upchargers were added. The vase for flowers an additional 15$ for assured delivery on the 14th 10$ for delicate care after all said and done added up to 130$? Anyways still went through with the purchase because I love my wife but then Valentine's day happened and these people didn't deliver. I tried calling the only way possible to get answers 3 times I waited on hold for ever for a lady to answer with very broken English and muffled vocals. These representatives could not communicate what so ever all 3 times I politely ask for a supervisor with better communication and they put me on hold until I hung up I would not recommend getting anything from this company

I placed an order, only to get a confirmation that it will be delivered a month later than what I chose. I called customer service and tried to explain the situation over the sound of chickens cackling in the background.

I was assured that the date was changed and I'd get an email confirmation.

Crickets...

I called back to cancel and was told that I should expect a refund for the order in one to two billing cycles...

Same chickens. Perhaps they should eat the crickets.