Shari's Berries

Placed 2 delivery orders for my family, both of them didnt get delivered. Gave them a call to figure out why, they say they cant process refunds. I wasnt even asking for a refund at that time, like wtf? You take my money and dont even deliver the product, and have the audacity to tell me that i cant get a refund? Is this a scam? Please do not order from this place, you are better off flushing your money down the toilet and save yourself from the stress

I can never establish an account online. It always tells me it never heard of me. It always tells me my mother's address doesn't exist although Shari's has delivered there several times. Customer service can't hear and doesn't speak English. The delivery charges cost more than the berries.

I got some chocolate covered strawberries as a gift before and they were fine, I ordered some for my family and they were destroyed upon arrival, broken chocolate all through the tray and uncovered strawberries. Not to mention 7/12 strawberries still had leaves/stems attached. Had the chocolate not been broken we would have discovered them while trying to eat the strawberries. I also ordered some caramel/chocolate pretzels and they were crazy stale! The caramel was absolutely disgusting. They add so many fees for shipping and other options that shouldn't even cost that much. I'll stick to making my own if I ever want chocolate covered strawberries ever again. Complete crap. Still have yet to hear back from costomer service on what they have to say about the terrible conditions in which I received my order. Will never buy from them again!

I ordered a dozen chocolate covered strawberries for Valentines Day for my out of state daughter. Yesterday, I got an email around 4:00 PM stating that my order would not be delivered as promised. At that point there wasn't anything I could do to get a gift to my daughter. I was beyond frustrated since I ordered this on Feb. 9th and was told that they would be able to make the delivery on Valentines. This is horrible service! I will NEVER be ordering from them again...

0n 01-30-2020 I placed an order for chocolate dipped strawberries and a flower arrangement to be delivered the next day. I never selected the Celebration Passport 9something to do with shipping) however it showed up on my bill for $19.99 along with another cost of $7.98 for Shipping. I immediately called their 800 number because I could not change/update the order. What a nightmare. The customer service rep was difficult to understand and they kept giving me the run-around. I stated over 10 times that I just wanted to cancel the order but they had their talking points that they would not stop repeating. Then they sent me to the Celebration Passport that more or less refused to take it off my bill. It looks like I will have to get the credit card company to deny this bill.

Do NOT order from these people. They have terrible customer service. They are extremely unreliable. They do not care about their customers. They do not care if the berries are late. It took them 3(!) days to delivery berries that i ordered for same day delivery. Don't waste your time or money on these people

I paid the extra money for the guaranteed Valentine's Day delivery, and it's currently 8:05 PM on Valentine's Day and still no delivery. I tried calling them and due to 'abnormally high call volume' their recording told me to track my delivery on their website (no option to keep holding to speak to someone). When I try to check the tracking on their website, it shows "No tracking information available."

If I could give them a negative number I would NEVER order from them again and I advise you not too. The customer service is horrible. Had 2 different reps to hang up in my face one because they didn't understand what I was saying. The other said that the living social groupon that I ordered was already used but wasn't. Now I'm on hold with another idiot who doesn't listen. Oh and did I mention that I paid for the groupon and still ended up paying the same amount for the shipping because they charge extra $4 for delivering on Fridays and an extra $10 for delivering on Sat. Plus the regular $15 that they charge for shipping. SMH! Horrible is not even the word and too many other businesses that do this to be dealing with this BS. Take my word... Don't do it!

Wish orders could be customized if someone didnt want white chocolate. Also my girlfriend received the dozen berries and they were all melted and warm. Doesnt seem like they care for the transportation that Im paying for

Called at 4:40 pm to see where my wife's gift was. They told me it would be delivered by 6. I paid extra for early delivery. Gift never showed up and just got an email that it will not be delivered until The 16th. Lol. Oh but they offered to refund me the shipping cost. Ummm no! You will be refunding for the entire purchase and I will never order from this company again.

I ordered the 24 assorted bouquet of roses. However when they order arrived, the roses were mostly yellow and 1 orange color, no pink or white like the picture. Also only 12 roses were in the box. The presentation of flowers in box were not appealing.

I gave it 5 stars so it would be at the top for people to see. First of all, they charged my card before I could see the amount my. Order total was $24.99 and they took $65 out of my account and then showed $14.99 standard delivery and $19.99 valentine's delivery... $35 in delivery! I tried to cancel my oder, no problem... until I found out they won't replace my money for 7 days! I waited and waited and waited on the phone, someone answered and then hung up. I had to call back again and waited and waited and waited again! This has been an awful pain in butt experience! I'll just be glad when this is all done and over with! I won't be ordering again.

I was sent a box of sherries berries for my daughter for my birthday. I received a box full of various metal parts and no sign of strawberries. I tried to call the number listed and spoke with someone in the Philippines that spoke very poor English. I mailed the box back to sherries berries at my expense, $18 and have received no response from sherries berries. Very bad company!

Didn't deliver on day they promised. Said they did but order was damaged, so my mother requested a replacement order. My mother never got the original order and never asked for a replacement. They lied to me about communication that never happened with my mother! Shame on this dishonest company and shame on Rush and Sean for promoting Shari's Berries!

I have ordered for 15 Plus years from this company and never had a issue until this time. I ordered a two dozen red roses and strawberry's. The order was delivered as scheduled. It contained 23 multicolor roses and the berry's.I reach out to chat and all I got was nothing but I need order number I need date. Said could not look up by name order or delivered to. I provided as much info as possible but the computer on their side was very frustrating. I will NEVER order from this company or it affiliates again. Customer service stink's. Beware spend you 100 plus dolar somewhere else as it will save you a lot of grief

I have ordered chocolate covered strawberries for years from Sherries Berries. I was shocked when I ordered the latest dozen for my son's 16th birthday. When they arrived and my son opened his gift, I was shocked to discover how small the strawberries were. They used to be a great size as shown in all the photographs on the website. These were miniscule in comparison. And the shipping charges! Yikes! $16.99 plus $4.99. That is highway robbery especially since I live in LA and they shipped from San Diego. I won't order them again. It's sad.

I just made two orders and even after entering all my info it was not clear that I was not getting a dozen berries... The radio code is only for 6 berries... The radio add and the website is not clear till you get your receipt for your purchase and you realize you are only getting 6 berries for $35.00... NOT HAPPY

I ordered the five days of romance For Valentine's Day. The offer and also the customer service representative on the phone with whom I placed the order Said deliveries would be Friday Saturday Monday Tuesday which is Valentine's Day and Wednesday. After they took my money My email confirmation stated that they would be delivering 2 of the orders on Monday Skipping Valentine's Day And delivering the final item on Wednesday. Kind of ruined the whole surprise I had going on. Calls to customer service didn't fix my problem. I will never order from these people again. Get it together sherries berries

Sherries berries is late but three or four days I have to pay extra for shipping ship the flowers haven't got the bear is the same day as the flowers still haven't gotten the berries who knows where those are or how they even are screw sherries berries

Ordered the perfect pairing for my wife to be delivered at her job for valentine's. Overpaid for their product and shipping so it ended up a $49.99 product cost $80... called and texted them on valentine's only to find out they hadn't even shipped it! Said they can have it delivered by the 20th... if you expect to do something special for your loved one don't do it with sharis berries!

First time I've ever used Shari's Berries. A coworker has received them in the past and always have been amazing so I decided to send some to a friend for Christmas. Thank you Shari's Berries for the biggest moment of embarrassment ever! The berries were tiny and not packaged nicely and definitely not what I ordered - patiently awaiting my refund now. Will NOT be using them in the future.

My husband ordered me two dozen of the awful strawberries covered in something.
They certainly did not arrive looking like the pictures. The strawberries were hard and sour, the chocolate was hard and actually hard to chew. The stems (leaves) were dead so they did not look like anything you wanted to eat. They were delivered to the wrong address and the package was so sticky that we had to tear open the lid to get the the awful fruit. Save your money, it was awful and way too expensive.

What an embarrassing Valentine gift! $60 worth of undersized half green berries. And these were " Premium". Of course you're not hit with the $15 delivery charge until the end of checkout. This company has hit the skids. INedibles!. Baaaaaaaaad Cupid!