Shari's Berries

A box was to be delivered in time for my birthday but it was delivered to the wrong party in the wrong state. After several phone calls, a replacement was supplied by Sharis Berries and resent to be delivered days after the birthday being celebrated. It was delivered to the wrong party a second time! Two strikes and counting.

I ordered the strawberries and they charged my PayPal account. Strawberries never showed up yet they took my money. Went to the website and it showed no order but they still had my money. I went to their useless online agent who eventually blamed PayPal for the mess up even though they were the ones who charged my account. Its called passing the buck. To this day I still have no berries but they still have my money.

I ordered a dozen berries twice. On each occasion when tracking my order it said processing even after the promised delivery date I paid extra for. When I called Sharis berries on both occasions they said I cancelled the order. I did not. I paid via PayPal. I called them and they said my payment info was accurate. In fact an order from another vendor went through the same day without problems. Customer service was not helpful. All they could say was it was cancelled. Twice? I will never order from them again. It has taken weeks to get the pending charge off my credit card. Thought the order was cancelled. Duh! They are crooks. There are much more reputable companies to order from.

I submitted a request for a birthday gift for my supervisor. The package was not delivered on the date the I needed it to be. These are strawberries so was it fresh. Package never received like it was supposed too.

Sent these to my gf as an anniversary gift and the carrier delivered it to the wrong building. I specified to have it delivered to her building but they gave it to shipping/receiving and the berries got to her 5 hours late and were melted. Never shopping here again.

I purchased an order of a dozen chocolate strawberries from sharis berries for my cousins birthday. I paid $30 in shipping and handling because I ordered them the week I wanted them delivered. This was a lot for shipping and handling but I really wanted to give my cousin a special birthday not only did the strawberries never arrive but I was also charged for them. I called shari's the day before the scheduled delivery and there wasn't a problem. Every customer service employee I spoke with put me on hold numerous times and yet still couldn't tell me what the issue was. This was by far the worst experience I've ever had with ordering anything online

If I could Give it no stars I absolutely would. I had chocolate coverage strawberries delivered to my home. Strawberries were all crushed along with the chocolate, the bottom of the box.
That they were delivered in was all sticky and wet from the strawberry juice. When I open the box, the ice pack. It wasn't even cold and sitting on top of the strawberries, which crushed them all. And that box. Was all wet from the strawberry juice. And the worst part was when you're pulled some of the chocolate off one of the strawberries was covered in Mold. I am extremely disappointed the fact that my family members spent that kind of money to have $#*!y strawberries deliver to my house. At least I know I'll never Order from there.

Had delivery set for 5/5/16. On 5/7 they tell me it will not get delivered by Mother's Day it will be delivered on the 9th. For screwing me they tell me they would give me 16.99 delivery back plus 10.00 and deliver a new shipment. I tell them please deliver on 5/12 again nothing delivered. This is The worst company you will ever deal with. STAY AWAY it's not worth it.

I had strawberries sent to my mom for Mothers day and they were so soggy when you bite into them! Now that I'm reading these reviews, I wish I would've known about it... would have never spent my money on that! How horrible! DO NOT BUY FROM THEM!

Will not ever buy anything from Shari's berries again. They said there was an unsuccessful delivery and would try to deliver again. I called the next day and they said they would be delivered. Nope. Called back 2 days later and they said they were delivered. I called the recipient to see if they ever got the strawberries. Nope- they never delivered them. I had to call back a third time to let them know they were never delivered and cancel this. Never again!

I attached the email they sent me. I wish I would of checked amazon first. I would of saved $15 dollars and had prime shipping.

Although mistakes happen their remedy is to offer me a coupon for next time. Guess what? There will not be a next time. $15 is their standard shipping fee and then extra to have it delivered by noon.

They make money off their product and they make money off the shipping. When they screw up the least they could do is have it there by noon the next day. Nope they give you an 8am to 8pm window. Finally, the cable companies provide better service then somebody.

I was supposed to receive chocolate dipped strawberries on Saturday May 23rd for a birthday gift from my husband and they did not come. Instead they came today May 25th when I opened them they smelled rotten! Upon closer inspection they were all melted and had MOLD growing on them! When we called to complain they promised I would get new strawberries by tomorrow but the email said not until May 27th! When we called later to tell them they need to be shipped by tomorrow the guy hung up! Called back again and still on hold! I am so disappointed in their product and will not use them ever again! In the past we had good experiences I don't know what happened!

I have ordered before for holidays and just fine. The order came a day late ( sadly Cherlys cookies also didnt show up for Valentines day either, sad day for my daughter) I ordered 24 and both boxes were mushy and over ripe and second box was actually bad. I did get money back for extra Valentines shipping but when you pay extra for it and then nothing its bad business!

Shari's Berries needs to pick up the pace on customer service. Sent my wife shriveled up roses with the berries. When I told them how disappointed my wife was and how embarrassed I was they responded with... " sorry, this time we blew it"... They offered a 25% coupon off of the next purchase. Ya Hoooo! I'm done!

TERRIBLE customer service. I guess I didn't do my homework. I will never order again from Sharis Berries. I had to call BACK 3 times to get a confirmation and they kept changing my order, I could not understand them at all. Did not give me my discounts and kept telling my confirmation would be 3 hrs. I got so tired of repeating myself! I asked where they were, said the Philippines. Why do companies in the US do this! $$$. I canceled order and ordered from Edible Arrangements. Why didn't I do that to begin with! Not even sure yet if they credited my account. They didn't understand anything I was talking about! So save yourself time and Money ~DO USE THIS COMPANY~ Jody

After buying a groupon coupon and ordering from shari berries, and trying to communicate with people who i could not understand i finally authorized an amout to charge but was actually charges 3 times that amount without my approval. Called my bank right away and charge was wiped out. They tried to steal over 75 dollars in bogus fees not divulged to me. RIP OFF ARTISTS

I ordered from them for many years, and loved what they had.
No more though. Ordered some as a gift, and I saw what they delivered: half size strawberries, that looked like terds dipped in chocolate.
I complained to the company, and they immediately sent out more... that were just as bad. I was embarrassed to have sent these as a gift. Never again.

I bought the berries for our 23rd wedding anniversary and was a bit disappointed, the berries were not as large as advertised on the radio promotions. The chocolate was very good but the berries were bitter, and soggy from being frozen. Waste of your money, visit a U Pick them strawberry farm, purchase some chocolate and dip them
Berries yourself.

With all companies comes hiccups. I ordered berries for the first time, a dozen... two out of the dozen strawberries (for my mom on mothers day) were like midget strawberries lol they were laughable. I was like the hell... I paid good money for decent sized strawberries and I wasn't pleased with two of them being mediocre so I emailed them... they IMMEDIATELY offered to send 12 more berries or anything of that value or give a full refund. I felt it would be morally wrong to accept a full refund and to be honest I would have been happy with 6 more berries considering I was only unhappy with 2... Anyways I chose the option of 12 more berries... they are beautiful and very good. And I'm quite amazed at the customer service I received from this company.

I was dreading Valentines Day due to all the bad reviews and I had already placed an order for two dozen roses and half dozen strawberries. My wife absolutely loved the flowers and berries, which were in excellent condition considering the fact that they were shipped in a box by FedEx. The glass vase was intact, which again is surprising considering FedEx handled the shipping. The roses look amazing, they were kept hydrated and very well protected, and the strawberries looked immaculate. They were ripe and were not affected by temperatuee due to the way they were packaged.

Received a gift of 6 Sharri's Berries as a Mother's Day Gift, delivered May 8,2015.
Included were 3 single serving "cheesecakes". The chocolate was melted off the berries, and stuck to the carton, at first I did know what the cheesecakes were they were partially melted I though they were a pudding of some sort, however a label on the box stated "cheesecakes"
There appeared to be a small plastic bag with what might have been ice in the carton the gift was delivered in but that also was melted. The entire gift was put into the garbage. I gave a review of one star because there was no space for no star!

This is the biggest scam going. I ordered these for my daughter because she adores chocolate covered strawberries - but what she got was a joke. I only ordered them because I found a "deal" on Groupon, but by the time I got to the end of the "$20" order, it was close to $60! And when I saw what she actually received, I was greatly disappointed. Complete ripoff. I will never order them again. If I could give them no stars, I would.

Being overpriced is one thing, but paying extra for Valentine's day delivery and not receiving on Valentine's day is unprofessional and infuriating! My husband paid over 100$ for 6 chocolate covered strawberries and 12 cheesecake bites to be delivered as a surprise for me on Valentine's day. Well surprise ruined! I only hope they have the decency to honor their 100% satisfaction guarantee. As of this point we are VERY UNSATISFIED and will never order from this company again.