Shari's Berries

I spent over $250.00 for a special valentines for my wife and daughter. I only received my wifes ad my daughters never showed. Never again will I order from here again. A returning customer that will never return! One disappointed little girl and I am pissed!

I ordered an organic fruit basket for Mother's Day. It should have had my card and a pink Mother's Day ribbon which were both additional charges. The 69 $99 item turned out to be $95 when they added 1799 for delivery and 499 extra for Saturday. The extra delivery costs were NO WHERE in the final tally once I hit SUBMIT on order! I didn't see until it hit my bank account. I will NEVER order from them again!

Ordered for Valentine's Day. Berries DID NOT look anything like the ones one the website. Horrible. They were tiny, and it looked like they weren't given time to harden before they were put in the box. The chocolate was hanging off the berries, awful design work. One of the deliveries was on hold. When I called to inquire, I spoke to someone who worked at a call center - NOT Shari Berries' business office. She was unable to help contact UPS about my shipment. I was told I needed to do that. Horrible customer service! I was told they could resend a package on Thursday, but I would be charged for the order. After I complained, she said she could refund my money. I said yes and will NEVER use them again. The website is false advertising. DON'T waste your money! The dipped berries at my local grocer were prettier and bigger and alot less!

I ordered my berries in July to be delivered on July 31st. They did not get sent the next day, so they arrived a week later after a very hot summer. They arrived as strawberry/chocolate goo... I called Sharie's Berries and they issued me a refund on August 8th 2021. I waited for two weeks, called again and they said that it would take 30 days to process. Called back on Sept 8th and 1800flowers said, it takes 30-40 BUSINESS days. It's now Sept 21st and still no refund. I've been ordering from them for years and since 1800 flowers took over, the quality has gone way down. I've disputed this with Paypal and in 4 days will dispute it with my credit card company. DO NOT ORDER FROM 1800Flowers. Their Smile Guarantee is absolutely false.

Ordered these cute Halloween strawberries for $72 and they came MELTED & look nothing like the website picture. For $72 for some strawberries I was expecting HIGH quality strawberries. I have included the website picture with what I actually received. They offered me a 50% discount or a reorder but I took the 50% discount that is supposed to be in my bank in 7 days.

I tried to place my order on Thursday 5/5 in the afternoon but had to return later in the day to complete my order it the price went up from39.98 to 47.00 I was very disappointed but had to choice but to complete my order. But then the shipping went up as well then I find out that when they were delivered they were left at s mailbox and never taken to the front door. So I feel I over paid for my order to begin with then I paid way to much for delivery that was left at a mail box for the chocolate on the strawberries to melt. Very disappointed and I don't think I will place any additional orders in the future

The berries, 12, were a birthdsy gift for a friend. I. figured less calories than a birthday cake. She loved them. They were nicely packaged - she sent me a picture. I would highly recommend them as a gift for any occasion.

I ordered 2 dozen dipped strawberries for my girlfriend on Feb 6th 2019... I paid the extra shipping charge for guaranteed delivery on Valentine's day and an additional extra shipping charge for morning delivery. These were important as I wanted to surprise my girlfriend at work. Around 11am I checked my order status and my order had now been moved to Feburary 15th and UPS no longer had my tracking number in their system. I called the contact number for Shari's berries and waited for 38 minutes before i could speak to someone. The only good experience so far was the customer service rep. Didn't try to BS me, she immediately recognized the problem and offered a full refund on my order in addition to fulfilling my order on a later date for free. This was nice but now I have no surprise for my girlfriend this Valentine's day. I would not recommend them for any special occasion as they are unreliable and don't waste your money on "guaranteed" delivery.

Sent a dozen of the gourmet dipped strawberries and she said that when she opened the box they were AWE TO HER EYES. They were beautiful, fresh, tasted delicious, and the card was easy to find. I will be ordering again. Thanks Shari's Berries!

I cant even give 1 for rating! I ordered a cake for my friend and when it was delivered it doesnt even look like a cake! It is supposed to be a birthday surprise and it was ruined. The packaging is just a round cardboard and a plastic covering the whole cake. Seriously?! And you expect it to be delivered nicely when you cant even put in a simple cake box. DO NOT ORDER HERE!

And they dont give you a refund! They will just offer you replacement of the item even if you dont like it. Dont trust them!

I received a box of 12 strawberries as a Mothers Day present. When I opened the box, the ice pack was mostly melted. Something sticky had droipped all over inside the gift box. I know what it was, the strawberries were frozen and had been defrosting. When I bit into one it was mushy and somewhat "winey" like it had been defrosting a while. They definitely did not start out as fresh berries. Chocolate coating was cheap quality and could only wonder what the white ones were dipped into since it didn't taste like a quality white chocolate. Also, strawberries were not consistent in size. Very disappointed and will never recommend this product.

Price is acceptable for the berries $20 for 6. They did arrive on time and they we good. However the double secret hidden shipping charge is rotten. It is very similar to the people on ebay. They sell the item at a cheap price then kill you on the shipping. I paid more for the shipping then I did the product. It wasn't like I had it over knighted or anything. You may be asking yourself "Well why the hell did you pay for it if you didn't like the cost?" Easy Answer is I'm stupid. The way it was worded, I thought shipping was only $4.95 for standard shipping. What it was saying was it was $4.95 extra onto their already high standard shipping. I didn't realize it until I already paid for it.

I had a $10 gift card from Groupon. Only stipulation was order had to be minimum of $30 bucks. Shari Berries had a deal of 10 dipped cherries and a dozen strawberries for $30 bucks and then I would have to pay shipping which was $14.99. Well I tried to order 2 of the groupons for myself and two other as gifts. But Shari Berries made a stipulation that Groupon gift cards could not be used towards a purchase for their Groupon. Too bad for them. They just lost the other $110 from the order cause they wouldn't accept my $10 GIFT CARD from Groupon. And lost out on the extra shipping cost too cause I know they get a small profit off that too. So Harry and David or Edible Arrangements will be getting the orders. And moving forward will be getting ALL my future orders.

I made a mistake on the shipping address of a gift I ordered and Sharies was wonderful helping me. They reordered the gift and sent it to the correct address at no charge. What a wonderful company to deal with!

I had received Shari's Berries as a gift a while back and they were perfect. I ordered a dozen for a friend and they were delivered today; they were so small, the tops of the berries were white (not ripened) and looked nothing like I remember. For the price you pay for them, with the shipping, handling and tax.($50.97). It is a complete ripoff!

Thank you so much to Aljon for your help in taking care of my sweet Mom on Mother's Day! You are absolutely the best! You went out of your way to care about the details of my order. Thank you so very much! Great service!

Customer service is in India. They don't have a clue how to help you. They cannot tell you when they shipped, if they shipped or where they are!. Worst people to help you with an occasion. Order # W*******2460.

I've ordered berries 2 times from them and not once was they ever on time...I ordered on Feb 8th to be delivered by Feb 14th they never get there until the next day or in this case late in the day...I tried to have them delivered to her place of employment never got there befor they closed...guess this was a trial and error.I'll never order from them again.

I had to call customer service several times. The first order I called in was never processed. I called again to place the same order and had to spell every word on the card only to find out in the confirmation that they still misspelled several words in the card. I emailed them typing out all of the information so they could correct the misspellings and they responded saying they can not correct the information. I just canceled the order, and would never recommend this company.

I placed my order on line paid $30.00 in guaranteed shipping date and time as of today Valentine's Day 8:40 pm, there is still no delivery! Called the help line 15 times before I got a person to be told to call back! I called back 8 more times FINALLY PROMISED A REFUND! I am still waiting! Disappointed is an understatement!

Last year for Christmas we ordered gift sets for our in-laws and it was terrible. I should have never allowed another order. THEN Valentine's Day my husband ordered for me and when we received the delivery, it wasn't complete and the berries were HORRIBLE. Not sure why this company is even still in business.

The strawberries looked nothing like the photo and were definitely not worth the $60 that I paid. They were small, unripe and looked like a 5 year old decorated them.
They were a gift and I was so embarrassed when I saw the photo. When I called to request a refund the rep kept trying to get me to accept a redeliver but I wasn't willing to take another chance. They I was told that I could only receive a 50% refund. After much back and forth I was told that I would receive a full refund but it would take 1-2 billing cycles on my credit card. I will never order from here again.

I placed 3 orders for Valentine's day. All to deliver 13th. One did then I got an email that 2 would be 14th. They never arrived. Called customer service and was on phone over 30 minutes with someone in Philippines who didn't speak very good English at all. Finally she said they would deliver 2/10. Nope. Never made it. Called again on 19th and same routine in the Philippines only I asked to speak to an American and was told they were all busy. After 15 minutes she said they would deliver 221 for "free" I reminded her I paid $130.00 for them so not exactly free. NEVER buy from them again.