Shari's Berries

Can I do negative stars here? Here's an update: I was supposed to receive a replacement order and full refund (according to the customer service rep) for the incorrect order that was sent on Valentine's Day for my boyfriend, but the order couldn't be shipped for two weeks - set to deliver on February 26th. Fine. So what happens? I receive a HALF refund and the order never came. Today, March 1st, I call to see where the replacement order is and it was NEVER PROCESSED. WHAT A JOKE.

I placed an order for $23.99 with standard shipping in which the site stated was $4.99. When i received the invoice after checkout i had paid instead $24.99 for standard shipping. NEVER AGAIN!

Ordered a cake for mother's day and paid extra for specific delivery day, cake is not being delivered until the day after mother's day! Very disappointing will never order from this company again

Never again will I order from here. Places an order on a Thursday for Friday and order is still not here. Customer service sucks, not helpful. Waste of $. I would NOT recommend

I mistakenly chose to send a gift to my husband for Fathers Day. A box(no cold packs) delivered on a hot Florida day after riding in a truck for 3/4 of the day. Everything a big melted mess!

I bought the $40 for $20 entered my 16 digit code hit apply. The code did not apply so I ended up paying full price for the strawberries, plus shipping and $20 to Groupon. Not happy at all...

I placed and order for 1 dozen berries on Wed Dec 20 and payed extra for GUARANTEED delivery on Fri Dec 22. On Fri Dec 22 I received an email
Advising the order will not be delivered until Tue Dec 26. I pulled up UPS
Tracking and was able to determine the package (obviously perishable food)
Arrived at their Savannah GA Distribution Center at 150pm local time on
Fri Dec 22. I spoke with UPS laughable customer service in India (after
Holding for over an hour) to inquire why (obviously perishable food) will
Be sitting at their Savannah GA Distribution Center for FOUR days. Keep
In mind, the destination address is also in Savannah. In broken English,
They could offer no explanation. Nor could Shari's equally laughable
Customer service (in India) offer an explanation. Bottom line, AVOID Shari's Berries or any other FTD Company. There are MANY other RELIABLE alternatives. Who have customer service representatives IN the UNITED STATES.

They suck I wont order from them anymore there's no 0 on the rating otherwise I would give them a 0 no customer service no initiative to fix their mistakes

I ordered chocolate covered strawberries for Valentine's Day and when the recipient received the box and opened it... THERE WAS NOTHING IN THE BOX! When I called to speak with someone needless to say I was transferred to 5 different people as well as a supervisor and nothing was handled...

First their website doubled the order. No place to edit and remove one. Backed out and started over. Then doubled shipping! Backed out and called to place the order. The person on the phone was an absolute moron. Had to spell name over and and over. Actually had to spell "love". AVOID THIS COMPANY UNLESS YOU ENJOY DOUBLE BILLING AND DEALING WITH MORONS!

Very expensive flowers, the base, and the shipping. The flowers end up in a UPS truck where they will wilt. I will be fighting to get a refund. This is a company robbing you of your hard earned money

Mothersday 2017. Delivery for my wife not here at of 10am. Call to the OFFSHORE Service Center ensured I got crappy service and no help. Off course I couldnt know this because I have no idea what the Rep was saying.

I got a refund and was told the order was in route and would be here by 10:30am. However with the assistance of Fedex the Clown, it didnt arrive until 1pm,

Of course the delivery coward left it in the sun by the garage and slinked away. Door was open, people here but no knock no doorbell. But hey thats how delivery clowns work.

No Sharis Berries and no Fedex- ever. Bad service and they could care less. Just give your wife or mom a big hug and set $50 on fire. Youre further ahead then dealing with sharis berries and fedex.

I was worried reading all these bad reviews when I bought a cake for someones birthday. But I know everyone who has a bad experience writes a bad review while people who have a good experience only sometimes leave a review. So reviews are usually tilted to one side. So I thought Id take a chance.
I wake up the day its meant to be delivered and to my dismay, the tracking says its still in Memphis Tennessee. Not in Washington where it was suppose to be. I call Fedex and they say the plane its on is having technical difficulties but there's a good chance it will still be delivered that day. Long story short its not delivered and I'm Mad. Really mad.
You might be wondering why I left a 5 star review, This is why. The next day I call shari's berries and was instantly answered by a very nice man who was clearly a native English speaker probably somewhere in the US. He was extremely helpful and made me feel like a valued customer. Even though it was technically fedex's fault, they took full responsibility. I was ready to never use them again, but now im more confident in sharis berries than I was before I placed my order. I will buy from them again.
I wish I remembered my customer support representatives name, because he turned an angry customer about to rage all over the internet into a happy customer. The call was on 9/20 from 8:48am and lasted 16 min 59 secs. If sharis Berries is reading this, give that guy a raise.

My husband and I received the berries as a gift and I found them to be stellar. The berries were firm and all three kinds of chocolate were delectable. I will use this company again.

I called to cancel my order on 11 February the representative said ok and i would be
Credited in 5 to 7 days, an hour later i received an email saying I couldn't cancel because
My order was "PROCESSED" so I emailed back and reminded them about the call. The
Next day I received ANOTHER email asking me for my order information(now I'm starting to
Boil) I give them the information. The next day same stupid email arrives saying I couldn't cancel. Today I get an email saying "HOORAY YOUR ORDER SHIPPED"
I will not be using them again----BTW-----the ORIGINAL Shari's Berries went BANKRUPT
In 2011.

I brought my grandmother a basket of fruit for mother's day. I paid extra for it to be delivered May 9,19 before noon. I received an email stating it won't be delivered until May 14,19.

Could not understand a word the man taking my order was saying if I ever order again will not use the phone and postage last min was a surprise. Not good business

I've ordered twice from here now and both times the strawberries have shown up all broken! The box they use does not secure them properly so they end up falling everywhere. DO NOT ORDER!

I have ordered many times in the past and neverbhad an issue. So I placed an order for the happy face berries for my boss on bosses day. I had it delivered to my house the day before (a Thursday) to make sure I got it on time and everything was ok with the order. THANK GOD I DID. The berries were super small and horribly decorated (see pics). I called to complain and ask for a replacement. Come to find out they use "local shops" to make many of their orders. I was super annoyed and said I want my order to come from them directly since I never had an issue in the past, and I dont want some "local shop" to make my order. I was told they could not do a replacement order for the next day (Friday) but offered me Monday (next business day). I accepted and then after checking my confirmation email see that they again chose a "local shop" to make my order. I called a second time and was told that design i chose could not be done by them, but I can choose a different design and they will ship direct from them, not from a local area. I agreed... but now my order would be coming on Tuesday. So Tuesday comes... no berries. I called now a 3rd time and was told they will have it to me "as soon as possible ". Dont waste your time or money

The worst customer service on the planet. Disrespectful to the sick and elderly on the phone. Then they hang up on you and block your number. They won't last treating their customers like that.

I am giving 1 star because I cannot select 0 stars! These used to be the best quality products, great large delicious strawberries and reasonable pricing. Not anymore! Because my grand-daughter loves strawberries, I wanted to get her some to deliver before Christmas this year. I placed my order ($60) wrote her a fun little card and selected my shipping option which based on the day said there was no additional charge. Once my order was complete - and only AFTER it was complete - did I get my confirmation stating they were charging me over $80 - they tacked on shipping that was NEVER previously mentioned, in fact they went out of their way to give me shipping options showing no fee, but it sure got charged. I immediately called to cancel my order. No way was I paying 1/3 of the price of the gift for shipping - that's ridiculous! I spoke to someone that barely spoke English, I could barely hear her & she was not knowledgeable about the service at all. I hope to God she at least cancelled it correctly! EXTREMELY DISAPPOINTED!

Second year in row I paid extra for early morning delivery and as of now 8 pm they still haven't delivered. $#*!ty customer service and $#*!tier delivery service - what a f'n disgrace of a company

I used them in the past with no problem. This time for my Daughter's Birthday they arrived with the ice pack melted and the berries broken up. This is the last time I will use them.