- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Shari's Berries has a rating of 1.4 stars from 2,092 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shari's Berries most frequently mention customer service, covered strawberries, and valentines day problems. Shari's Berries ranks 60th among Candy sites.
I placed an order from them a few years ago and the entire experience was a complete disaster, from start to finish. I encountered problems right away- beginning with placing my order, issues with my credit card payment, delivery, quality of product, and finally deplorable customer service representation! Unfortunately, I decided I would give them another chance, since it was so long ago & I had a coupon for Mother's Day. Big mistake! I tried numerous times to place the order online to no avail, so I was forced to call the company. Two representatives and an hour later I was still trying to process my order. I also wanted to MAKE SURE that a note that I had to now dictate verrry slowly (including punctuation) would be included in the order. It was NOT. It was also delivered the day BEFORE Mother's Day. And I was charged TWICE on my credit card. I just got off the phone after speaking with TWO Shari's Berries customer service reps. I was told that the reason there are TWO charges is because the company puts a "prior authorization hold" on your card for 5-7 days! I was not informed of ANY of this. THIS COMPANY IS SCAMMING PEOPLE. DO NOT ORDER FROM THEM!
Date of experience: May 11, 2022
Charged my boyfriends cc but no berries. Called customer service and they could not find my order nor did they send order number via email.
Date of experience: February 14, 2018
I was very disappointed in my order for my mom ugly strawberries and container as much as I paid save your money don't believe pictures
Date of experience: February 14, 2017
They run their customer service overseas! They can't speak English. The item I was ordering was 44.97 they charged me 27.00 to ship! Never again!
Date of experience: May 10, 2019
I ordered 12 chocolate covered strawberries for my wife and mom for Mother's Day. I placed the order May 4th, and one of their delivery options was for Saturday the 8th for an extra $14.99. I chose that option, paid the bill, into the works it went. By May 7th tracking showed it was still over 375 miles away. No tracking on May 8th the day the extra fee charge was suppose to have my order there. Order arrived May 11th. Chocolate was melting and Strawberries were runny. Sent pic to company asking why. Received reply back that my delivery date was not available anyway, and they were sorry about it arriving late. Called corporate, they confirmed delivery date was not available, I mentioned the extra charge for that date that they happily accepted from me, and Wendy from corporate said ya sorry. I said well you know that's fraud. You charged extra for a service, I paid, but you never intended to fulfill. Look up the definition of fraud, and you'll find it fits this scenario. Wendy's response, "well we didn't intent to." Of so that makes it all better. Problem is you charge how many people this extra fee, that people like me gladly paid for delivery, KNOWING ALL ALONG, they had no INTENTION of delivery on their obligation. This was my second attempt with them. First time, crash and burn, second time, crash and burn, so third time... not a $#*!ing chance! If you need chocolate strawberries or anything like, check the local businesses first. They will deliver, this place will just say oops sorry we will send more after it's too late. Rethink using this company. They have a poor business practice & and track mark of failure. Refer to FedEx tracking for this order in the attached pics.
Tip for consumers:
Do not use this company. Check for local business that will be happy to deliver on time.
Products used:
Ordered chocolate strawberries, but after arriving 3 days late, they were not good to eat.
Date of experience: May 12, 2021
Berries and flowers delivered 2 days after I was told they would be delivered. Strawberries were smached, rotten. Flowers dead.
Date of experience: May 15, 2023
Terrible OLD berries (mushy) with chocolate that must have been dipped weeks ago-it was sticky and falling off. The tulips were dead. No offer for a refund-BIG RIPOFF
Date of experience: February 14, 2019
Ordered strawberries for my mom on 2/14/24. I wouldn't feed this to my worst enemy mildew on strawberries. I should have read the reviews 1st.
Date of experience: February 15, 2024
Delivery was 2 days late and i'm not very happy about it and would of been a little appreciated if their was communication that my order was late.
Date of experience: February 15, 2019
BAD BAD BAD. CUSTOMER SERVICE CANT EVEN SPEAK ENGLISH I HOPE YOU GO BANKRUPT. SHAME ON YOU FOR OUTSOURCING I WILL NEVER ORDER AGAIN AND AM TELLING EVERYONE
Date of experience: February 9, 2019
Chocolate strawberries melted and warm no notification when delivered $50 for 12 inedible strawberries
Date of experience: May 7, 2022
Placed a rush order for 2 doz strawberries canceled order due to an emergency. Refunded ASAP 5 Stars
Date of experience: February 27, 2019
They are nice but very incompetent. As they do not listen toy you or take down the correct information. They place you on hold and leave you there!
Date of experience: February 12, 2018
They did not deliver the berries on the day they were suppossed to be. So our son had NOTHING for Christmas before he left for vacation> VERY disappointed.
Products used:
sheries berries
Date of experience: March 25, 2021
I placed a order they hid the shipping charges and after I put a 20 percent it went back off and charged full price
Date of experience: February 2, 2017
Ordered and paid a premium for Saturday, a birthday package for my friend. No email, no text, no phone call. NOTHING TO SAY MY PACKAGE WOULD NOT BE DELIVERED. I am beyond pissed
Date of experience: July 2, 2017
I went to order two items, 12 hand dipped strawberrys and a pack of 6 hand dipped strawberry's! I did want them delivered on Saturday to my house! They went to try to charge me twice for shipping! 9.99 regular shipping and 12.99 for Saturday shipping. Ok I was cool with paying that once, but they were trying to charge me it twice? I thought it was a mistake and I tried to first chat with someone, they said they charge shipping for each item you try to buy! MIND YOU IT COMES ALL IN ONE BOX! (My husband has ordered the same thing I am trying to order, two items came in one box) so I try to call the number to find out what is going on! Person on the phone said they charge shipping for reach item in your cart. The 12 dipped strawberry's were 33.98 and the 6 Dipped strawberry's were 33.99 (differ chocolate) so in total it would of been 68.00 bucks for strawberry's and 46.00 bucks for shipping? They are ripping people off because they ship everything in the same box but charge 9.99 X2 plus 12.99 X2 for shipping Saturday? But if I wanted to order the 6 strawberry's and a cake that they bundled together I would of only paid 9.99 for shipping and 12.99 for Saturday order all shipped in the same box! A $#*!ing cake weighs more than 12 strawberry's. So, they are scammers and try to rape people of their money. Don't buy from this place! Sad part is I like the product! But not when they try this $#*!! DONT BUY FROM THIS COMPANY. I HAVE COPIES OF ALL THE CORRESPONDENCE TO PROVE THEY ARE SCAMMERS AND ARE CHARGING FOR SHIPPING THEY DONT USE.
Date of experience: May 16, 2019
To kick start it, they need to hire some people that can speak and understand ENGLISH! Stop being so cheap about employment
Date of experience: February 13, 2019
First order came one week late and rotten. Replacement order came similar. See picture below of our $50 berries.
Date of experience: February 24, 2019
Last year the Strawberries plump and amazing this year rotten and small! How could a company send such crap?
Date of experience: December 25, 2016
I ordered very expensive berries and they were rotten and had mold on the sides. I highly recommend you DONT buy these berries.
Date of experience: May 3, 2016
Don't but them they lie about delivery time they don't have any information just take your money they need to be closed down,
Date of experience: February 14, 2021
Cancelled a Valentines day order because they were out of stock - never notified med. Couldn't reorder
Tip for consumers:
Never purchase from this company. They didn't deliver my product, customer service promised a discount to rectify the order, they ended getting it cancelled. When I tried to reorder they flagged my account as fraudulent. Customer service is useless, they couldn't resolve the issue. Will never order from this company
Date of experience: February 20, 2024
Horrible experience! Didn't deliver on time won't give a refund and quality absolutely sucks! Do not use them.
Tip for consumers:
The delivery service was absolutely terrible made my husband feel bad about having to come back out and told him they didn’t want to loose out on money again. Unprofessional. The company refuses to refund my money
Products used:
Fruit bouquet and chocolate covered strawberries.
Date of experience: February 19, 2024
Haven't received one order the only one that arrived LATE for mother's day was broken and a complete mess!
Date of experience: May 11, 2020
Follow us on social media! Twitter: https://twitter.com/SharisBerries Instagram: http://www.instagram.com/SharisBerries Pinterest: http://www.pinterest.com/SharisBerries Google+: http://plus.google.com/+SharisBerries
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
