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    Shari's Berries

Shari's Berries

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Overview

Shari's Berries has a rating of 1.4 stars from 2,105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shari's Berries most frequently mention customer service, covered strawberries, and valentines day problems. Shari's Berries ranks 60th among Candy sites.

  • Service
    345
  • Value
    350
  • Shipping
    355
  • Returns
    241
  • Quality
    320
Positive reviews (last 12 months): 20%
Positive
8
Neutral
1
Negative
31
View ratings trends
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Reviews (2,105)

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Reviews that mention popular keywords

valentines day (156) mothers day (110) delivery date (77) credit card (54) customer service (595)
Thumbnail of user jeanmaries1
West Virginia
1 review
10 helpful votes
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February 21st, 2020

I am very disappointed. I was tricked into some passport membership and when I noticed it was charged they would not refund me the full amount so $20 down the drain. I am not sure if they changed their delivery service or something but I used to really enjoy this place. We ordered so many times but this time was bad and the website is all cluttered now. Never again!

Date of experience: February 21, 2020

Thumbnail of user aprilh28
Maryland
1 review
0 helpful votes
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February 12th, 2016

Ordered cheesecake and strawberries to be delivered by 12 noon on 02-12-2016. Paid extra for this guaranteed delivery date and time. After waiting 2 hours, called company and waited 25 minutes to speak to rep., was put on hold to "check into my order." When rep. Returned the connection was so bad I could not hear. Called back and was told order had not shipped. My mistake, I thought this company had stores and would send my order to the nearest to me. Wrong. Everything is made and shipped from California. I will never use them again.

Date of experience: February 12, 2016

Thumbnail of user juliea110
New York
1 review
0 helpful votes
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May 31st, 2017

Ordered a dozen strawberries for a friend who was accepted to law school, picked the delivery date in advance, paid the $17 shipping for that date.

Was notified on that date the there was an error and it had not shipped. It arrived two days late, a little melted, but (I'm told) still very tasty.

I was emailed that they were refunding the delivery charge in full. When I looked a week later I was missing the refund, so I reached out.

They could not have been more sorry and helpful. I had chosen them since I was able to get a groupon that covered most of the cost (except the shipping). They were so upset that the refund did not go through that they also issued me a new group on voucher for $30, plus the refund.

They will get your order right, or they will go above and beyond to correct it.

The original price is a bit high, but the quality behind it, totally worth it.

10/10 would recommend and reorder

Date of experience: May 31, 2017

Thumbnail of user nikolew129
Texas
1 review
0 helpful votes
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November 16th, 2020

I'm so upset. I ordered my mother-in-law a dozen of these Shari's Berries as a thank you gift. I told her in person that she would be receiving them the next day. Well they never came. I called customer service and they could not explain to me what happened. They gave me another number to call. I called that number and basically the same thing was told to me. They could not explain to me what had happened. They said that I got a refund; which I did check and I was given a refund on my end. However that does not change the fact that she never got her gift that I told her she would be receiving. They did not offer to make anything right. I will never use this company again. Huge disappointment.

Date of experience: November 16, 2020

Thumbnail of user kristenh153
New York
1 review
0 helpful votes
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May 18th, 2020

Do not order from this company. Ordered on 5/3 a dozen strawberries for Mother's Day, paid extra to have them delivered either 5/9 or 5/10. Was over charged on my order, did get that money back. Delivery attempt was made but when I called to find out when delivery would be remade was on hold for over an hour several times and finally got a call back on Monday 5/11. Told the tea hip ent could be set to arrive 5/19 and that the redelivery fee would be waived. Then receive a tracking number that the order will arrive 5/14. Only to find out the delivery is back to 5/19.
Delivery finally arrived to be inedible. And their answer is we will send out new ones, no requested full refund.

Date of experience: May 18, 2020

Thumbnail of user donnab879
Ohio
1 review
1 helpful vote
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February 26th, 2020

I LOVE Shari's berries. I ordered some for my mother's birthday two weeks before the event and was excited for her to get them. Alas! After checking with her late on her special day with no delivery, I called the company. They claim to have never received the order dispute charging my credit card. Love/hate relationship here

Date of experience: February 26, 2020

Thumbnail of user anitah16
New York
1 review
1 helpful vote
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October 16th, 2015

I have purchased from you several times and never a problem. I order some for my husband and they are awful. Ice pack melted and chocolate on berries was starting to melt. I would like my money back. $40.00 is just to much to take a chance on getting sick when you should of kept them cold.

Date of experience: October 16, 2015

Thumbnail of user maureenb222
Florida
1 review
0 helpful votes
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August 18th, 2020

Don't order from these people. I cancelled order and they kept my money $60.00 Spoke with customer service and they told me funds would be distributed into my account within seven business days. Never happened... Outrageous

Date of experience: August 18, 2020

Thumbnail of user chelseap40
Colorado
1 review
1 helpful vote
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February 22nd, 2019

I bought you know for valentine's day. I placed an order a week in advanced. Well the package never left the facility. After I paid $14.99 for shipping, then $14.99 that day delivery also 9.99 for morning shipping. I called their customer service line which was like talking on a walkie. So, after trying to speak to the lady she told me I will receive a full refund. 40$ just in shipping. So a week goes by and I received 10$. Now I'm irritated. So I send an email. 2 days later they tell me oh we're sorry he's $20... now I'm pissed and I'm still waiting on the last $10. What a ridiculous company to just get a refund..

Service
Value
Shipping
Returns
Quality

Date of experience: February 22, 2019

Thumbnail of user kristalh2
Michigan
1 review
1 helpful vote
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May 14th, 2017

I got my mother some chocolate covered strawberries for mothers and and we took a bite and had to spit it out they were so gross the strawberries left an awful taste in our mouths I spent $60 for 6 berries I cannot eat

Date of experience: May 14, 2017

Thumbnail of user karenb217
Texas
1 review
4 helpful votes
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July 9th, 2016

I ordered a dozen dipped strawberries to be sent to a friend for his birthday. When they arrived the strawberries looked like an elephant had stepped on them. They were inedible and were tossed in the trash. Not only was this embarrassing but I spent almost $100.00 on this order. It was embarrassing for me and money wasted. I don't even want to give this company a rating because there are no negative numbers.

Date of experience: July 9, 2016

Thumbnail of user ianf29
Georgia
1 review
1 helpful vote
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February 8th, 2017

Be very careful of the barrage of hidden charges that comes close to tripling the misleading "special" price. Check the total carefully before committing to buy. Don't know why these companies can't just be straight forward with their shipping and guaranteed delivery date charges.

Date of experience: February 8, 2017

Thumbnail of user stevee200
South Carolina
1 review
0 helpful votes
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December 7th, 2019

Horrible service. Chocolates were never delivered. I had to follow up. No communication back to the customer if there is a problem.
I called their Customer Service line - It goes to an overseas help desk that barely speaks english and they are reading from a script.

I have two orders that have been messed up. Find the local provider and go direct.

Date of experience: December 7, 2019

Thumbnail of user juliet164
Florida
1 review
1 helpful vote
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December 22nd, 2015

Received for Christmas, was so disappointed in the size of the berries, they show huge in the pictures, but are really just a regular strawberry, dipped in chocolate. At least we received them. But very disappointing. Nothing impressive, and when you open it, you feel sorry for the person that spent so much money for 6 or even 12 berries. Little berries, Walmart has bigger berries. Sad

Date of experience: December 22, 2015

Thumbnail of user annen313
California
1 review
3 helpful votes
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May 21st, 2023

Your company helped to ruined my Mothers Day - my sweet husband purchased a box of berries from you as he has before but they came moldy. The chocolate had melted and the strawberries were moldy, mushy, rotten, and completely uneatable. I was so heartbroken- you used to be a favorite.

When he reached out to you and your company was only willing to give him 1/2 of the cost back when not one strawberry could be eaten… shame on you!

Products used:
None they were rotten

Service
Value
Shipping
Returns
Quality

Date of experience: May 21, 2023

Thumbnail of user internetu1
Utah
1 review
5 helpful votes
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February 6th, 2016

Thought I would splurge and get my wife some flowers and a selection of these over-priced eight dollar a piece dipped strawberries and some pops and cherries. Total of four items. I selected a saturday delivery which was an extra $8 delivery charge. All four items for same address, same day delivery. I get to checkout and the standard delivery plus extra was applied to EACH item. $16.99+8.00. So over $100 dollars to deliver this small amount of stuff. I honestly don't know how they have any customers. My wife would really rather have the $250 to spend on a myriad of other things.

Date of experience: February 6, 2016

Thumbnail of user jackc106
New Jersey
2 reviews
1 helpful vote
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February 14th, 2016

There okay chocolate covered strawberries. The berries were fresh and the chocolate was good. But for the price I could have gotten better locally. In the radio commercials for these strawberries they say there the biggest strawberries you'll ever see. There not. There no bigger then you'll get in a carton of strawberries at the supermarket. Even if you get them on some special with delivery your looking at $50 roughly for a dozen.
To sum it up I would not buy them again.

Date of experience: February 14, 2016

Thumbnail of user randya29
Michigan
1 review
1 helpful vote
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February 15th, 2017

I placed an order to be delivered on Valentines day and They did not deliver. It was impossible to get in touch with them due to their high volume of telephone calls. I emailed them and still waiting to hear back. They had no problem charging my debit card. They did not fulfill there contract. I will not use this service again

Date of experience: February 15, 2017

Thumbnail of user charlesd608
Georgia
1 review
1 helpful vote
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January 3rd, 2020

I ordered some berries to be delivered for my wife on her birthday. Date of order was 11/25/2019 to be deliver 12/12/2019. I did not receive my order. I called customer service and they said they would refund my money. As of today 01/03/2020 I haven't received it. I've called at least 3 times and still no refund. I have ordered from them many times before but not anymore. They deserve zero stars for the way they handle this order. NEVER AGAIN!

Date of experience: January 3, 2020

Thumbnail of user emmanuelb30
California
1 review
0 helpful votes
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May 15th, 2019

Shipping was not delivered before noon as promised and they still charged me for that. Their shipping price is ridiculous. I will update my review if I get any help from their customer service. I would not recommend Shari's Berries.

Date of experience: May 15, 2019

Thumbnail of user marks1175
New Jersey
1 review
1 helpful vote
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November 18th, 2018

Berries and flowers arrived late due to NJ snowstorm. Emailed customer support and Shari's Berries replied same day and issued a full refund with apology. I felt guilty as the berries were very well picked, made, and packaged. Highly recommend.

Date of experience: November 16, 2018

Thumbnail of user rachelw443
Colorado
1 review
4 helpful votes
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December 8th, 2020

With all the disappointments this year I thought Shari's berries would be something special for my daughter's 16th Birthday. I was wrong. After paying almost $65 dollars for a dozen small pathetic strawberries I just feel totally ripped off. I will never purchase anything from them again. My Daughter was so disappointed. I will tell everyone how this experience was nothing short of pathetic. I Added a Hersey kiss so the size of the strawberries can be seen.

Date of experience: December 8, 2020

Thumbnail of user jennyc90
Pennsylvania
1 review
4 helpful votes
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February 23rd, 2017

Only received part of my order after paying extra to get it by a certain time. Way too expensive, customer service is a joke with a huge language barrier and I'm still waiting for my refund on the item I did not receive. I'll NEVER order from them again!

Date of experience: February 23, 2017

Thumbnail of user karenm1891
Illinois
1 review
9 helpful votes
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May 24th, 2020

The Shari's Berries that were sent to my mom were delivered 1 week AFTER Mother's Day and they were over ripe. Also the chocolate did not cover all of the strawberries. The cold pack was completely warm and the chocolate was starting to melt. We received a second delivery of Strawberries 1 week later and these were just as bad as the first batch. Once again they were melting and the cold pack was warm. Some of the strawberries even had mold on them. I'm not sure what has happened to Shari's Berries but we won't be ordering from them again.

Date of experience: May 24, 2020

Thumbnail of user alans741
Tennessee
1 review
0 helpful votes
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May 2nd, 2021
Verified purchase

EVERY order I have ever placed with this company has had errors is some kind. (Mostly messed up delivery dates and lost shipments that were their fault.). The last order, birthday gifts for my mother-in-law, was also jacked up but the service rep said we would get two $25 credits and we simply needed to call back when we were ready to place our next order. I just got off the phone with them during which they acknowledged we had been promised the 2 $25 credits but because the previous rep had not done some clerical task, we would not get them. Somehow, their incompetence was now my fault. I'm done with them. I was denied the opportunity to speak to a manager and was offered a single $20 credit that I would not be able to use for the order I was about to place. Sorry, no. That order was deleted and I will never go back. I will NOT accept being lied to.

Products used:
Chocolate-covered strawberries

Service
Value
Shipping
Quality

Date of experience: May 2, 2021

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