Shari's Berries

Berries were smashed and melted not worth the money. Inedible will not order or buy again. Need improvement.

For our 40year wedding anniversary our children bought the fruit of the month for one year. Our first dilevery was pomegranate, they were old and brown when we cut them open. TRASHED! We said okay that's one time. We just revived our second delivery, UGH! So disappointed apples and pears. The apples have brown bruses and one has what appears to be someone's initials poked in it. The pears just look old. I definitely would not recommend using Shari's Gourmet.

I got the cookie bouquet for my birthday it came late when I got it they were all broken and the box all destroyed to top it the cookies all broken up and stale,
So I called them and they did offer to send another box out they came in better shape but still stale and hard they taste horrible.
Now I must say I also got strawberries from this same company for my birthday and they were wonderful.
I guess its a chance you take but as for me I wont order or suggest anyone to use them

Berries were ordered for me on Thursday after I had surgery. They were to arrive on Friday but missed a delivery time. They stated they would send out a new package of Berries and I would receive them by Monday. Ok good. The berries arrived Monday from the same tracking number from Thursday... gross. The ice packs were melted, strawberries squished and moldy, package had a horrible odor. I called customer service and they wanted to re-deliver a new package. After their lies I said no. Now they are giving the person who bought them for me a very hard time getting their money back. Stay away from this company horrible. Not worth the expensive price.

I ordered a dozen for my mom on Mother's Day. The quality has nosedived. We've ordered before and received lovely large berries.
This time I spent $80 for "Meh." The berries were on the medium side and sloppy, in my opinion. Thin chocolate too. Wouldn't order from them again.

Ordered these for my mum for mother's day.
The ice pack melted in transit, and if she wouldn't have been there the moment they were delivered, they would have been completely ruined. She placed in the fridge to reharden the chocolate.
I contact customer support to let them know that sending them two day when Washington is having 90 degree weather is not smart. Told them of what my mum got and they promptly delivered NEW berries overnight at no cost.
A+ customer service.

Bought berries for last Valentines Day (2017). Final cost for the $19.00 special was over $61.00. They charge you for picking a delivery day. The berries she received were puny and looked ridiculous bouncing around the molded plastic tray the berries were shipped in. My wife thanked me for the sentiment but said for that price she would rather go out for dinner! THIS WILL NOT IMPRESS HER!

I received the 12 strawberries on Friday, immediately refrigerated, and opened them on Saturday for my Mom's birthday. The strawberries did not look as nice as advertised and were soggy and had rotten spots. I called and received a refund. The customer service rep did not seem surprised at all at my complaint.

Ordered for Mother's day on Wednesday with Friday delivery. Checked tracking on Friday and it shows it will be delivered on Monday. I called and they sent another shipment with a guarantee of it arriving on Sunday for Mother's day. This order shipped on Saturday and again it shows delivery on Monday. I again called and asked to speak with manager. Manager says they have a special agreement with Fedex and it will be delivered as promised. A quick search shows Fedex does not deliver on Sundays. Very upset, will never order from them again.

We ordered a product to be delivered on or before Mother's Day. We called customer service to find out when our product would be delivered, and they informed us that they did not have a local vender to deliver on Mother's Day and that our gift would arrive on Tuesday. This was after their website confirmed delivery by or on Mother's Day. The sad thing is, they never sent me an e-mail or phone call to let me know it would be delayed. To make up for the error, customer service gave us a $20 credit toward our next order. We will not be ordering anything from them again so we are just out that money. Do not order from this company, they are not effiecient or reputable.

I received a gift from my daughter today. After all the hassle she went through. Taking the time and expending her money. The strawberries were not to what I was expecting. The ice on top was melted. The berries were not fresh, almost soggy, very poor qualitiy. I need a phone number to call so she can get her money back.

Berries were pretty bad... soft, mushy, almost like they were frozen and defrosted, and bad tasting... chocolate coating tasted like cheap crappy chocolate, and the white chocolate was almost inedible. Not worth much of anything, and I would recommend not buying these overly expensive junk berries... horrible

BEWARE!

This company is a rip-off the prices looks cheap but they over charge you on the shipping. This is how they make their money.
I ordered 7 baskets today for $29.99 each to be delivered tomorrow to the same address.
They charged me $14.99+ additional $4.99 for each basket, a total of $19.98 more for each basket for shipping going to the same address.
That's $140.00 more for shipping, when I contacted them by email 7 minutes after I made the order and realized it they emailed me back that they can not cancel the order.
I then called them and spoke to a CS rep that was trying to convince me not to cancel my order after 15 minutes going nowhere with them I hung up the phone.

They should not be in business, DO NOT BUY FROM THIS COMPANY!

I ordered the package of day one flowers and second day strawberries. So first day flowers were delivered but obviously not to my wife cause she didn't get them. Of course they say ok we will replace them and send them on 14th. Well she does get them but dead and hell one is broken. Who does this? Horrible Valentine's day I want refund! I do not recommend getting flowers period

Do not order from this place they are horrible, the shipping is outrageous they charge you twice for shipping, the customer service reps do not speak English you must repeat yourself over and over I cancel my order and will never order from again they should be shut down

Order for my mom for Mothers Day... With guaranteed delivery of 5/11. Didn't arrive. New delivery date is 5/13... day after Mothers Day my mom is going to receive a box of rotten fruit... Will be day 4+ in transit by then. Called custom service and had to wait over 30 minutes to talk to a service rep on a terrible phone connection and did not speak English very well. Hopefully they will process the full refund I asked for. They only offered to refund the cost of the guaranteed delivery and expected me to pay for the rotten fruit they are delivering late. Will not be doing business with them again.

I have received these twice, the first time they arrived in good shape and were fairly tasty, the second time they were melted, the strawberries were unripe and had very little taste. It was disappointing, especially since not wanting to let the sender know that they were not good.

Order was suppose to come Mother's Day. Then Tuesday after Mother's Day. Then today (Friday after Mother's Day. Still no strawberries!
My son sent me these as a Mother's Day gift.
To say the least I am so disappointed. Will they come tomorrow after sitting in a hot truck with no ice pack left? Who knows.

My wonderful son and daughter-in--law bought and had me delivered these berries. They arrived covered in ants - the box was full of them. The ice pack was melted and the chocolate was melted. Clearly box was labeled perishable but there was no safety covering, the box containing the berries was not sealed in any way. They have 100% gurarantee - but then I read of their horrible serve department. Dont waste your money.

Outrageous standard shipping cost. I received a 30% discount coupon via email and it didn't work so I had to place my order over the phone. The representative did not speak good English and could not understand me so it took 25 minutes to place the order. Not worth the money.

I ordered on July 25th for delivery on july27th my anniversary date, order came July 31st. I don't even know who to blame SB or FedEx. SB did send out a new order but that one didn't arrive on time either, but did issue a refund. If they can't get delivered overnight it's no way a strawberry will survive

Paid for guaranteed delivery no later than 8PM on V-day. As you can guess, no delivery. I called and they said they could certainly have it delivered by the 20th. Absolutely unbelievable, but as I read all the reviews sounds like they have ruined many valentines days for couples. I'm now running out at 8PM at night to try and find some type of gift for my wife. Unbelievable... my empathy for all others that are suffering my plight!

My sister bought 2 dozen berries to my house and I've not got them. They claim to have been delivered at 11:28 am but I checked my porch for mail at 11:30 And fed ex doesn't deliver that early to my area. Smh.