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    Shari's Berries

Shari's Berries

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Overview

Shari's Berries has a rating of 1.4 stars from 2,092 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shari's Berries most frequently mention customer service, covered strawberries, and valentines day problems. Shari's Berries ranks 60th among Candy sites.

  • Service
    329
  • Value
    332
  • Shipping
    337
  • Returns
    229
  • Quality
    304
Positive reviews (last 12 months): 15.7%
Positive
8
Neutral
1
Negative
42
View ratings trends
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Reviews (2,092)

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Reviews that mention popular keywords

valentines day (155) mothers day (110) delivery date (76) credit card (54) customer service (592)
Thumbnail of user pamp48
Arizona
2 reviews
8 helpful votes
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November 15th, 2017

Berries in the past were good quality and decent size. This order was a joke. The berries were a quarter the size they use to be. Something has happened to their quality and are not worth the price. Will not order again

Date of experience: November 15, 2017

Thumbnail of user jenniferb1949
Missouri
1 review
0 helpful votes
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November 21st, 2020

These berries were delivered on time, packed with an ice pack and they were perfect! Extra large berries and hand dipped, some were dipped in milk chocolate, some were dipped in white chocolate, some were dipped in chocolate and swirled and some were birthday decorated. I was nervous after reading all the negative posts so maybe they've stepped up their game? All I can say is they were on time and perfect! I would definitely order from them again.

Date of experience: November 20, 2020

Thumbnail of user billp126
Washington
2 reviews
0 helpful votes
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February 17th, 2018

Tried to change delivery date. Unable to understand customer service person. Delivery date was never changed. No one was home when berries were set on porch. Customer service personnel were the worst.

Date of experience: February 17, 2018

Thumbnail of user aliced74
Pennsylvania
1 review
1 helpful vote
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May 12th, 2018

I am so aggravated by this company and their horrible customer service! Two years ago I used them and everything was wonderful. Last year minor glitch and package never delivered but they immediately made good and sent a replacement. Ok so things happen! This year on the other hand is total crap... they send a delivered email... call to see if delivered to my mom... nope. So I get on the phone with the. And low and behold they have outsourced their customer service department to a man that could barely speak English and tells me that they didn't have the right Unit number and keeps repeating the wrong number and I'm telling him the right one. Then tells me that the package was delivered to front door and to check the bushes! WTF. ARE YOU SERIOUS. Then says they will ship out another order sometime next week... NO REFUND MY MONEY NOW... NEVER AGAIN!

Date of experience: May 12, 2018

Thumbnail of user sharont162
Nebraska
1 review
0 helpful votes
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June 11th, 2018

I have a coupon that says $15 off your next order over $30. When I tried to place an order for a total of $44.98 ($19.99 + $24.99) I was told by Customer Service that coupon was for $15 off 1 item. Coupon doesnt say item it reads order. Order can be I item or more as long as it totals $30. Am going to tell my family to NEVER order me anything from this company.

Date of experience: June 11, 2018

Thumbnail of user angelap64
New York
1 review
0 helpful votes
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February 15th, 2017

I received Shari's berries as a loving gesture from my fiancee for Valentine's day. I was really excited because I have always wanted to try them. When I opened the box the berries were shuffled around, the chocolate was coming off the berries. I also noticed the berries varied drastically in size. They were not visually appealing at all. Once I ate a couple of berries I noticed they weren't the ripe tasting berries I expected for the price he paid. Disappointed to say the least..

Date of experience: February 15, 2017

Thumbnail of user georgel446
Virginia
1 review
2 helpful votes
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May 18th, 2020

They were a day late in delivery and delivered melted soggy berries to my mother on mothers day. Customer shrives was un responsive and sent emails with fake order numbers and tracking promising to resend my order then they canceled it. They are a horrible company. Do not order anything from them including 1-800 FLOWERS

Date of experience: May 18, 2020

Thumbnail of user lenettes
Oklahoma
2 reviews
3 helpful votes
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October 21st, 2015

I am a long time customer. I started ordering from them is 2007. At that time I had NO complaints. What I always received were BIG juicy delicious strawberries. Well worth the price.

However, things have changed.

I have recently placed two orders to set out for a dinner party. I order strawberries, pretzels covered in chocolate and dipped Oreos.

First, the strawberries I received were so small I didn't feel confident in string them out for my guests.

Second, the pretzels were broken in multiple pieces. Couldn't set those out.

Finally, the Oreos were so stale they just kind of tasted bizarre and almost bendable. Gross

I complained and was assured my replacement order they were sending me would be of the best quality. They told me that the strawberries should be the size of a large egg.

Date of experience: October 21, 2015

Thumbnail of user taneciab
North Carolina
1 review
0 helpful votes
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June 1st, 2018

Two years ago I purchased some berries as a thank you gift for our pediatricians office. I found out almost two years later they were never received. I contacted Sheris Berries customer service department just to let them know. I had no verification of my purchase or that they were not received. They offered to refund my money, send me or send the office another set of strawberries. No hassle or anything from them! I opted to have new berries sent and they were delicious according to the recipient! I am so thankful for such amazing customer service!

Date of experience: June 1, 2018

Thumbnail of user henrys523
Alabama
1 review
0 helpful votes
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May 8th, 2021

Do not depend on these fools to meet delivery guidelines. I ordered something for Mothers Day. I was assured it would be delivered no later than Friday, May 7. Never delivered my order, then I had to put up a fight with customer service (laughable) to get a full refund! This was the 3rd time I had ordered from Sharis Berries. 1st time was late, 2nd time was damaged, 3rd time it never arrived. Never again will they get my business.

Tip for consumers:
Avoid Sharis Berries.

Products used:
Food items.

Service
Value
Shipping
Returns
Quality

Date of experience: May 8, 2021

Thumbnail of user robertg2401
California
1 review
2 helpful votes
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April 16th, 2021

Well, on April 14th I had berries ordered and delivered to my wife for her birthday. Someone tell me why her balloons said Happy Mothers Day instead of Happy Birthday? Did anybody there read the balloons before they walked out the door with them? April 14th is clearly not Mother's Day. Smh

Date of experience: April 15, 2021

Thumbnail of user jennyn21
Louisiana
1 review
1 helpful vote
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February 14th, 2017

Sent my daughter who is away at college 4 valentine's Oreo cookies (her favorite) and a half dozen swizzled strawberries The picture on their website looked so good. She received the order today and I asked her to send me a picture. I was horrified but what I saw. The strawberries looked nothing like what was on their website. They looked very small with little color and little chocolate! But wait, the best part is no cookies! I called and was told they don't have the cookies anymore! WHAT? They were happy to charge me for them though. This company is a total rip off. Please note, I never complain but I feel in this case I have to say something. Please don't waste your hard earned money, this is a total scam. Rating 0.0

Tip for consumers:
I was able to get a refund, but if I had not asked for a picture of the order, I would have been totally ripped off.

Service
Value
Shipping
Returns
Quality

Date of experience: February 14, 2017

Thumbnail of user jesses68
Maryland
1 review
2 helpful votes
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February 15th, 2018

I ordered 2 dozen roses and a dozen of the dipped strawberries for the wife, the roses looked like walmart rejects and she received 9 cheesecake bites instead of the strawberries. I didn't but $#*!ing cheese cake I paid for $#*!ing berries. Where the $#*! are the berries?

Date of experience: February 15, 2018

Thumbnail of user cyndin5
Colorado
1 review
1 helpful vote
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December 24th, 2016

Went to order flowers and strawberries and it was supposed to be around $60. As I went to pay for it, the prices for each (flowers and berries) jumped dramatically. Jumped up from 60 to around 150. STAY AWAY. So dissatisfied

Date of experience: December 24, 2016

Thumbnail of user briannah27
Indiana
1 review
2 helpful votes
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February 15th, 2018

I placed my order about three weeks before valentines day to make sure everything was set. I even recieved a confirmation email, i paid online (which went through), and waited and waited. Valentines day comes, and guess what? NO BERRIES. Someone messed up. I paid for the berries, and never recieved them! When i tried to contact them to find out why my order was late, i was told my transaction was never put through? But yet i got the confirmation and money taken out of my account?
Do. Not. Buy.

Date of experience: February 15, 2018

Thumbnail of user dajaa1
Ohio
1 review
1 helpful vote
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February 14th, 2018

This is the worst business ever! The company is very unprofessional and he customer service is disgraceful. My parents ordered my gift for Valentine's Day, and I have yet to get it. 10/10 DO NOT RECOMMEND. Please, do not order from here. Just go to Edible Arrangements.

Date of experience: February 14, 2018

Thumbnail of user karend182
Arizona
1 review
6 helpful votes
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October 5th, 2017

Rip you off on shipping fees! Charge a rural shipping charge on top of other shipping charge... if you are just 40 min. Outside big city. Groupon said 9.99 shipping... it was 16.99 shipping... too expensive!

Date of experience: October 5, 2017

Thumbnail of user karenp142
Massachusetts
1 review
1 helpful vote
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February 18th, 2017

My sister got me a dozen for my birthday and they were amazing!
My husband got me some for Valentine's Day and they were small and mismatched and messy looking.im sorry but for what they cost it isn't worth the risk.

Date of experience: February 18, 2017

Thumbnail of user hm122
Tennessee
1 review
3 helpful votes
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April 28th, 2019

I placed an order online, but as I was reviewing my order, I noticed that they added an additional delivery fee without any indication that there would be an up charge. In fact on their delivery chart, it showed a standard delivery fee of $9.99. There was no way to go back to fix it, so I decided not to hassle with it. Then as I hit the confirm button, I noticed that they changed my address to somewhere I lived 3 houses ago (10 years ago). When I called customer service, the girl barely spoke English. I couldn't understand her, and she kept asking me to repeat myself. When I asked for a supervisor, she said that she could handle this issue. She would NOT get me a supervisor. Finally, after much struggle, she told me to call back because the computers were down. Uggh!

Date of experience: April 28, 2019

Thumbnail of user leonarda45
Kansas
1 review
0 helpful votes
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May 13th, 2019

My wife received her berries fresh, she said they were ok, but every advertisement I have heard about them glorified the size of them as the biggest freshest strawberries you have Everert had, the price was outrageous for the product in my opinion, will not make this mistake again, and I will obviously deter ppl from ordering these berries

Date of experience: May 11, 2019

Thumbnail of user brucet99
California
3 reviews
6 helpful votes
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January 20th, 2019

I went to the website to order a gift. They had a sitewide 20% discount. Also, when I was checking out, there was free shipping if I had it delivered after a certain date. When I checked out and received the summary, there was NO discount and shipping was and additional $16.99! Clearly, they were depending on me not noticing. When I contacted customer service, he offered to provide one discount or the other, but not both. He stated they can not offer more than one discount at a time. But that WAS NOT the way it was presented in any way on their own site! This is a deceptive company!

Date of experience: January 20, 2019

Thumbnail of user sharonr41
Pennsylvania
1 review
2 helpful votes
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December 26th, 2015

I paid $120.00 for what I thought would be a very nice gift for her. It turned out to be very disappointing. The berries were small and inconsistent it looked like the box was way to big for them. They also had no stems. The pretzels were broken. The shipping cost was outrageous. I was very disappointed and felt bad for the gift I sent her. I wish I could get my money back. I should get my money back.

Date of experience: December 26, 2015

Thumbnail of user jenniferc268
Ohio
1 review
2 helpful votes
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May 15th, 2017

I ordered tulips and strawberries that were to be delivered the Saturday before Mother's Day. The strawberries NEVER arrived and the tulips were almost dead. I paid $100.00! Never again will I use this company.

Date of experience: May 15, 2017

Thumbnail of user katriniaw
New Jersey
1 review
0 helpful votes
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February 10th, 2017

I ordered the Valentines day two day delivery special flowers one day and strawberries the next day, boy was I hit with charges! The special was $49.99. After it was all said and entered the cost was $126.00. They charged two delivery fees, the vase was not included (that was another charge)... plus you must pay extra to have it delivered by 5pm. (in other words when everyone is at work you pay extra). Never again... lesson learned!

Date of experience: February 10, 2017

Thumbnail of user tyasiah
Florida
1 review
1 helpful vote
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June 15th, 2019

I ordered for my husband for Father's Day. He was very happy, he loved them. They were nicely packaged. And dipped beautifully. The berries were mushy but the chocolate tasted great. I ate the chocolate and trashed the berries

Date of experience: June 14, 2019

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