Shari's Berries

I received these as a gift from my children. The strawberries were soggy and spoiled, but they did look very pretty.

A young coworker recently lost his grandfather, and we decided to send him and his younger siblings a gift. After looking around, we chose Shari's Berries. It was all downhill from there.

Our 63 dollar order came to a total of $101.67 after "fees" were added. Almost $40 to deliver some strawberries and chocolates? Talk about steep!

Then, their website changed the delivery address between confirmation and payment without giving me an option to override their erroneous "correction". I immediately emailed to have the address changed back to what I had put in (which was the correct address in the first place, mind you), and was informed by James that there was a problem with my order and my card would not be charged. Funny, considering my card had already been charged for the order and I'd received the confirmation email.

When I replied to that email to advise them that, contrary to their claims, my bank had, indeed, already been charged, I received no response.

After waiting a full 24 hours for them to respond, I gave up and got on the phone with them to get the address fixed. I was then told that they could not correct their mistake without authorizing my card for the full amount a second time. I explained, again, that they had already charged my card the full amount, and was told that I HAD to authorize a second payment in order to get the address corrected, and that they would then send me a refund for the second charge in 7 to 10 business days.

No, absolutely not. The customer service agent I spoke with acted like I was an idiot for refusing to allow them to charge my card a second time.

I cancelled the order and took my business elsewhere. If you can't correct your mistake without charging the customer twice, you shouldn't change the address provided in the first place. I will never use Shari's Berries again.

If I can give zero stars I would. I had been ordering from Shari's berries for quite some time now because my mother in law loves them. The last 2 times the delivery service was horrible with me getting emails that the gift was recieved when they weren't and it having it redelivered. But this past third time it was just worse. Alot worse. I ordered a gift of strawberries on 9/21/22 to arrive on 9/23. On 9/23 I received an email that stated "delivered" but I was told by the recipient that she did not receive it. Here we go again. I called customer service and they stated that they would resend the gift but I would have to wait until the following week. The next week still nothing and when I called customer service again I was told they would resend it... a third time within a few days. In the pictures attached the first one is that delivery which was garbage by the time it arrived. I was so embarrased with my family member and livid with this company. After an hour long wait on a phone call I was finally put through to an executive administrator, Danita, who was very nice and gave me a full refund. Because i had written a bad feedback summary I got a phone call from a Shari's rep who wanted to call my recipient and apologize but no one offered to send a "good" delivery for my family member. Also, this rep stated that she would recieve a delivery the next day but it probably wouldn't be in good condition. And she did. The second picture reflects that delivery. 2 boxes of garbage. Do not waste your time and money on this company. All you will get is frustration.

I placedFeb 5th with plenty of time so I knew they would be in stock. The morning of Valentine's day I told my husband he would be be getting a delivery today. No such luck we waited and waited but nothing. 630 rolled around and business this time I was a bit frustrated to say the least. I called the company the man on the phone stated that my delivery was still set to be delivered on the 14th latest being 9pm. Wasn't happy about this but at least he would still get his gift. 9:20 pm rolled around and still nothing. I called back and got a very rude lady, she stated that my order was reschedule for tomorrow because they were out of stock of the item I ordered. How is it that at 6pm my order is in a truck but suddenly they are out and they will miraculously have my order status the house tomorrow at 8 am. I reminded the lady that I placed my order Feb 5th I find it odd that you told me at 6 it was on its way and 2 that I ordered it in plenty of time so why would it be out of stock. The ladyear told me she could refund me the shipping fee for my trouble I got a full refund on my whole order. Around 9:50 my order showed up the chocolate was discolored and old and the candy was very hard. I'm glad I got my money back I will Never order from here again and I'll be leting everyone I know not to order from here as well.

My boss asked me to make an order for mothers day. He requested I order 3 packages 1 for his wife 1 for his mother in law and he said I could order something for myself. The only order that was right for the amount of money the flowers and chocolate covered strawberries should have come perfect but no I ended up having to rip off all the dead flower pettles and the strawberries that we pay 15.95 for shipping because of the special box and ice packs to keep them cold was a complete failure. They strawberries were melted and chunks of chocolate were falling off. That was the 1st package that was over $100 dollars. Now his wife package was suppose to be 2 dozed red roses and Chocolate covered strawberries and chocolate covered cheese cake bites. She ended up getting a poinsettia looking plant and that was over $150 dollars. My package was just the chocolate covered strawberries and they were melted and chunks of chocolate were falling off the strawberries. I cut on open and the inside was mushy and looked old. I called the customer service line and they offered to send new packages but not till the 15th. These were mothers day gifts how was getting them on the 15th going to help? I ended up throwing away $60 in chocolate covered strawberries they were awful. I would not recommend this company to any one not even to send to someone I dont like no less someone I do. It was a waste of money and time and they didn't even care that they screwed up mothers day gifts for 3 people and by the looks of theses reviews a lot more moms than that. My whole bill was $360 dollars and I should call 911 because I was robbed!