Shari's Berries

I am very dissatisfied with my order of chocolate covered strawberries. The strawberries were almost rotten and the chocolate was stale. It looked like the whole box of spoiled berries was placed in the freezer and then thawed out and shipped to me. The inside of the box was damp. I ordered from this website before as gifts to my friends, and now I am wondering if they received the same garbage, but were too kind to not to say anything about it. To make it worse, my order was for Valentine day, so if the merchant even gives me a refund, it won't make up for a spoiled holiday.

I ordered chocolate covered oreo cookies to be delivered to my husband. Given the $15 delivery charge, I assumed they would be packaged and delivered in a way that would keep them fresh. Instead, they were shipped standard UPS ground in JUNE! The tracking info shows they started out 5 days before they were due to be delivered, in Colorado, went to New Mexico, then Illinois, then Indiana, before arriving on the delivery date in Buffalo. Shocker - they were all melted! They did refund my money when I complained but didn't answer my question about why it was delivered that way. For that reason, I'd never order anything perishable from them again.

Had tried the e-mail they provided for service *******@sm.berries.com tried to phone several times. Busy signal ( because they outsource this customer service overseas). Had problems 2 weeks ago when placing the order had to call back 4 times to get someone that understands english and in the end it was an epic fail. Do not use this company

I had a $64 order that didnt show up, ive tried many times to create an account on their website so i can track the order, they send you an email to confirm your account but the problem is the the email never shows up so you cant make an account and cannot track your order.
Its been a few weeks now and the berries have still not shown up, i reported it to paypal who denied my claim because shari's berries claims that the package was delivered, stay away from this company

Ordered a dozen berries to go to our bank.
Got a notice that the berries were delivered.
They were not.
Went to "Wecare" email and asked for proof of delivery.
I was told no signature is required so there is no proof of delivery.
Where the berries are is anybodies guess.
Should be "We don't care we have your money" email.
As I am sure you have heard, "Buyer beware"

My daughter sent me a box of chocolate covered strawberries from Sheri's Berries and they looked beautiful in the box, but they had absolutely zero flavor. Neither the strawberries or the chocolate had any flavor at all. It was like eating cardboard. I felt bad, but I had to throw them out. Did anyone else have this experience?

I decided to spoil myself and got a dozen berries for $40 when I got them half of the berries were rotten and they weren't any better than ones you can make at home. I was very upset over my purchase. I would never send these to anyone as a gift or ever get them for myself again.

I order on Tuesday for Wednesday delivery for a friend just diagnosed with stage 3 cancer. They never came. I call, they say they were delivered, well not to the right place i tell them cause shes been home all day. Same old bull$#*! apology from someone that doesn't speak english. They reorder on weds for Saturday delivery, promising a $20 certificate by email. It never came. Then I find out that on Saturday the driver dumps them at the door, never rang the bell so they sat in the hot sun and melted being ruined. I swear this place NEVER EVER AGAIN.

It's sad that these people want to sell you a 1/2 dozen strawberries for $29.99! I can go to a local shop and buy a dozen for $30. They are also easy to make. Then the service is atrocious, and the product is measly at best. Shame, Shame, Shame on this company for ripping people off!

Since I live in another state, I wanted my Mother to experience something different. The berries were left on her doorstep and not noticed to well into the next day. They were no longer frozen and less than desirable. Since they are perishable they should not have been left on the doorstep with no notice of them being delivered. I wouldn't even give it one star. I would not do this again!

Don't buy from this company! Do yourself a favor and go elsewhere, i will recomend edible arrangements 100 time! I place a order to be delivery on 2/14 before noon, which i paid extra and they never showed up. I called them over and over and i was unable to get a hold of someone. Rip-off! Worst place and service! Not worth it!

I just received the 6 chocolate and white chocolate covered strawberries along with 4 beautifully decorated cookies! The strawberries are delicious and fresh! No complaints here! Thank you to my son and girlfriend for the best gift ever!

I ordered flowers and candy for my mother for Valentine's day. It clearly stated the correct shipping address and the receipt emailed to me stated the correct shipping address. But they shipped them to me. So it is Valentines Day, my mother lives 300 miles away and her gifts are at my home. When my father passed away many years ago, he asked me to always send her flowers from him and she is sick with Leukemia and may not be here next year. I am just so upset that this year she will not get flowers from my dad.

My daughter ordered for delivery today and because the address was off by one number they didn't deliver (276 instead of 275). She had to find out by looking up the order online as they did not notify her. They had the recipients number but didn't bother to call. Horrible customer service and my daughter has no idea when they will be redelivered.

My mom's Mother's Day berries were destroyed, rotten, and moldy! Had to fight with customer service to get a full refund, they only wanted to give a 50% refund. Completely ridiculous and unacceptable, never buying these berries again!

I had flowers and berries delivered for valentine's and of course they included the 9.99 surcharge. Which i didn't mind however the flowers were wilted! Leaves were brown and white roses had brown stains on the petals! I made a complaint to their customer service and no response. Horrible! And embarrassing to give as a gift! NEVER AGAIN!

I ordered product as a Valentines day surprise. I ordered 3 days in advance. Paid an exorbitant shipping rate for on time delivery (almost double the product cost). They rely on the weather as an excuse. They ship from San Diego and the shipping address is in Huntington Beach, CA and the weather is perfect in both locations. They say they are working 24/7, yet there is no one answering the phones.

I will never order, nor recommend this outfit. OBTW, my spouse has yet to receive anything.

I bought my friend some chocolate covered strawberries for Mother's Day and paid extra to have it delivered on Saturday a day before Mother's Day. It was covered in mold. I told them to remove my name from their website and never contact me again about buying their products!

Yum! I received berries as a graduation present from my parents to my apartment in the SF Bay Area. They arrived perfectly packed and were SOOO tasty (thankfully I haven't eaten all of them yet, so I guess they still ARE tasty :P) . The chocolate (milk chocolate) is incredible, and the strawberries are delicious and fresh-tasting. I also appreciated how they arrived on the day of my graduation. It made the day super sweet.

Well first off this was my first time going through this website. I had ordered some berries to be delivered to someone special in my life I had paid extra for Saturday delivery and it never got delivered! So I called and they were going to send a replacement,. They sent it to his apartment complex at the front step in triple digit weather. By the time he got home it was completely melted. They could have easily dropped it off at the main office, I had requested if that was possible if he wasn't home and they had said it was possible with out a problem,. But that did not happen. So I called again to get a complete refund. Horrible service I will never go through this company ever again. If your want someone special to you to receive a package do not go here! They will just mess it up. The only reason I gave it one star is because through all the mess I got my money back. I would have much rather had my gift delivered.

Called 3 times about an order and could not understand one word. I asked for a supervisor and she said they did not have one then hung up. Called again and she said that sold out of what was supposed to be delivered. 3rd call said that I dont exist in their system. Then I keep saying are you there. Then without any tracking information she said it was delivered. I will never use them again

Called company and was told new berries would be sent and never received. Called again and told new berries would be delivered and again nothing. Sent picture and email to company with order information and was told not enough information. Customer service is horrible. Don't waste your money

This was my third order placed with this company. Never had a problem before. This order was a dozen strawberries to my dad and two dozen to my house. They were the tiniest strawberries I have ever seen. They didn't even fill half the spot in the container. To top it off they were broken and no cold pack was used. So they were melting and wet. After looking at the website it says cold pack used when they see fit. Really? 35 dollars shipping and you don't use a cold pack on perishable foods? I am assuming being a few days away from Valentine's Day they are rushing orders out. Still that's no excuse. You lost a customer. I will never waste my money again on this company.