Shari's Berries has a rating of 1.4 stars from 2,105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shari's Berries most frequently mention customer service, covered strawberries, and valentines day problems. Shari's Berries ranks 60th among Candy sites.
I got ready to order the super mini half dollar size trio cheeecakes and 6 strawberries for my fiancé for sweetest day but when I got to ship it, the ship fee went from 16.99 for standard shipping to an additional 9.99 extra for Saturday delivery. (44.99 to $75!) Smh I already knew it was expensive for this package but wow. Plus I read the reviews that says the strawberries werent fresh and the cheesecakes were moldy. Stuck to edible arrangements.
Date of experience: October 20, 2017
So thank you sherries berries for making this valentines day special not only did I spend extra to make sure my gift showed on today but not I have to go spend more so I won't show up empty handed on valentines day for my wife and look like a complete ahole this is the last time I use you guys
Tip for consumers:
Don't rely on this service
Date of experience: February 14, 2023
My daughter wanted to surprise me for this Mother's Day, and boy was I surprised. I was surprised to get what was supposed to be chocolate-dipped strawberries, but even more surprised at the quality of the product that was received, the presentation, etc. The package came wet on the inside, and after peeling the string off, the strawberries were very warm, ALL OF THEM broken, and tossed all over the box. The frozen package that it supposed to keep the strawberries warm, was completely melted and hot The berries smelled like they had been sitting too long in the heat and were spoiling... just terrible. You didn't even want to process a full refund... instead, you wanted to charge my daughter again, to resend the order again. I had to throw them all away! You have only one job as a company, and that it to provide the best service possible every day, and ESPECIALLY on special days. You failed miserably! I'm so disappointed in you, because you are always advertising about the services you provide. It's time to revamp, and get a whole new outlook and team, to provide the services you promise. Otherwise, you'll just keep losing great customers, and business and continue to get these terrible but honest reviews!
Tip for consumers:
None right now.
Products used:
Shari's Berries
Date of experience: May 7, 2022
I ordered a dozen strawberries for Christmas, 2018 and when they arrived ( a day earlier than requested) the strawberries were super small, were of poor quality, and the chocolate was broken off the strawberries so I could not serve them to my guests. This transaction cost me $65.00 and when I complained I received an email that they were sorry and would give me 30% off a future order. What?! You should have refunded me 30% off my FAILED order, not expect me to buy more from you. BAD CUSTOMER SERVICE AND PRODUCTS! Save yourself the expense and buy something else to serve. I could have done a better job making them myself.
Date of experience: January 3, 2019
I ordered a dozen chocolate covered strawberries for mothers day. The package arrived on the day promised, but FedEX did not ring the bell or knock. The perishable package was left out in the heat and was indelible. I called Shari's Berries and I was denied a full refund that I was only eligible for 1/2 of the purchase price plus a $20 voucher for a future purchase. I can guarantee you THERE WILL BE NO FUTURE PURCHASES FROM THEM! I'm extremely disappointed that something that I Iooked forward to being delivered and enjoyed for mother's day was ruined!
Date of experience: May 9, 2022
I think the orders are rerouted through a 3rd party company for flowers and strawberries. What I received did NOT look like what I received. Strawberries: the way the fruit was dipped was not professional or pleasing to the eye, it was sooo much excessive chocolate that it no longer resembled the shape of a berry. The colors were not the same as pictured and neither was the sprinkles. I ordered 2 dozed, it was packaged nicely but the fruit also had 2 dried out berries, yuck! Flowers: the vas was flawless but the arrangement was NOT the same type of flower indicated on the site and the arrangement didn't include the smaller flowers to fill up the arrangement and offer color variety like what was posted on the site. I'm very disappointed with this experience and will order locally moving forward.
Date of experience: April 9, 2021
I ordered two items, strawberries and flowers. I got scared when I got 2 emails saying each separate order going to the same location, were both delivered. When I was in the process of a call, one was, but not the other. That scared me. However, upon calling, one was actually still in transit. Upon reading reviews, I got really scared. I spoke to several overseas sounding reps, who were very obliging and helpful. Long story short, both items arrived in good condition and pleased my elderly step mom. Not sure why one was marked delivered when it was not, perhaps it was a short distance away. I was really afraid since I used a different company for Mother's Day, and nothing was delivered. I called my bank and that helps. If you have problems, I advise you to open a dispute. This was a happy ending on all counts and the customer service reps, I spoke to 3 in total, tried their best to help. Hopefully they are on the upswing. I had mind delivered in Hewlett, NY. Hope this helps. I can't provide pictures because she lives in NY and Im in NJ, but if I get the opportunity to submit them, I will at a later date.
Date of experience: June 20, 2020
They were a day late brought by UPS left at the door even though I was there and I picked them up I opened them immediately they were soft inside meaning most likely the berries was too old when they made them and it took too long to get to me so that only were they poor sized for the price they were mushy and disgusting On the inside plus they cost too much for all of that trouble
Date of experience: February 15, 2019
You cannot make up how badly this company can screw up an order. I tried to send a Thank You gift to relatives who helped me move an entire household from California to Texas with a Uhaul Truck and Trailer on their Birthday and I wanted to get the Thank You gift to them on the birthday. Working with Sherries Berries on this simple order has been as much work as the entire household move. FIRST they make you pick three different delivery dates if you want to add two upgrades like fruit and candy to your strawberry order. Then they miss delivery on all 3 orders and don't really tell you they missed the delivery. So when you call customer service they won't give refund for missed delivery but they say they will re order. All three orders were delivered to different addresses - the pictures show different houses and driveways, none correct and they don't give actual address. This is a SCAM. AVOID THIS COMPANY
Date of experience: February 8, 2023
The last time I got berries from this company was 2012. My delivery arrived today and I was excited! That soon ended when i opened the box. No cooling packs at all, so the berries were room temp. The berries were all scattered around in the box. 4 of the 12 berries were no bigger than a quarter. For the $66 my husband paid for this, I could have gone to my local market, bought ingredients, made them myself AND still had $50 to blow. The quality from 2012 to now is ASTRONOMICALLY DIFFERENT. DO NOT WASTE YOUR MONEY!
Date of experience: February 14, 2018
It said my order was $39.98 then when I go to cart it says $49.98 plus $22.00 for shipping. Why hasn't anyone filed a formal complaint with the Attorney General or the FTC? I think I am going to.
Date of experience: February 8, 2016
What a joke.
What the hell is this? I've been in tears all day!. First after finding out my mother isn't going to get her gift on time (that I paid $40 to make sure it was guaranteed delivery today) and then to see the one that WAS delivered on time to my mother in law to LOOK LIKE THIS?!? Are you guys serious right now?!?!
MOTHERS DAY IS RUINED THIS YEAR, THANKS SHARI'S. What an embarrassment, my God.
I PAID ALMOST $200 FOR THIS!. I paid $80 to make sure they got there on time and intact and they'll only refund me $20. Horrible customer service reps very hard to communicate with them, seems like they have no idea what's going on.
Date of experience: May 11, 2019
I placed a $70 order 4 days before my girl bday and they never brought it I didn't receive an email or phone call no nothing and when I called to figure out what was going on the lady who was very helpful told me that they emailed me stating they tried delivering it and to call and they would bring it back I never got that email and I had been tracking my order the whole $#*!ing day and after hours of seeing it say their starting on my order I called because I'm like damn when is it going to be in transit and that's when I found out I had wasted my whole day sitting at the house waiting on order that was never in route $#*! these ppl next time I'll go to Walmart and put some $#*! together myself
Date of experience: July 24, 2021
I order a BIRTHDAY gift for a friend who also happens to be a client. I ordered 12 assorted cake pops, 6 BIRTHDAY chocolate covered strawberries, and 4 chocolate covered cookies on Monday for a Saturday delivery. I paid the extra fee to enclose a BIRTHDAY card with a message. Only for my recipient to receive ONLY 3 GET WELL CAKE POPS, regular and not birthday decorated strawberries and 4 cookies that looked like they fell in a mud puddle. When I called their most horrible and disgusting customer service, they gave me the run around, could have cared less about the error and said I had reached Pakistan! Is this company not based in California? I could hardly understand a word they said and they REFUSED to let me speak to a supervisor. I HAD TO ASK them to ship out the correct items that I purchased. Their earliest ship date was 5 DAYS from Saturday! Happy Birthday? Belated more like it! Guess what? They never replaced my order! This company is DISGUSTING! DO NOT ORDER FROM THEM!
Date of experience: February 11, 2019
Well I ordered mine on a Friday and asked for it to arrive on Tuesday. My mother really wanted these and I was excited to buy them for her. Tuesday arrived and UPS said it was going to be before 5pm and it wasn't here until 7pm. The guy tossed it at the door and walked off in a hurry. I opened the box where it contained one ice pack that was melted and the box and my little letter which could've been done cuter. I opened the box and of course the toppings were all over the box and some where big some were tiny And still had the stem on them. They were edible but not worth buying for someone you cared for ever! I will not buy these chocolate covered strawberries ever again. I'll just make my own.
Date of experience: May 12, 2015
Ordered flowers and berries 8 days before valentines day as a package they deliver the flowers the next day 2/7/23 who deliveries the flowers 7 days early chatted with customer service no help. They could careless just provide excuses DONT USE THIS COMPANY CALL SOMEONE ELSE they are scam
Tip for consumers:
avoid these scammer s
Products used:
roses and berries
Date of experience: February 7, 2023
I received barries onmay 6th from my daughter, she is on the road i will not telll her they were bad. But i am telling you so you will watch what you send.
The way it sounds is if you make a complant it doesn't matter.
Date of experience: May 6, 2016
THIS PLACE IS AN ABSOLUTE SCAM, THEY ARE NOTHING LIKE IN THE PICTURE. YOU GET ONE LARGE AND THE REST ARE TINY. WORST PART WAS THE ONE LARGE WAS BROWN ON TOP. DO NOT BUY FROM THEM AS WE CALLED CUSTOMER SERVICE AND THEY ARE BEYOND UNHELPFUL AFTER 40 MINS ON THE PHONE AND THE SUPERVISOR REFUSING TO PUT HER BOSS ON THE PHONE. WE HAD TO CALL OUR CREDIT CARD COMPANY TO DISPUTE CHARGE.
Date of experience: February 14, 2020
I placed a order om 02/09/2018 for a deliver on 02/14/2018 by noon. The order was not delivered i called them and they stated the order will not be delivered till tomorrow 02/15/2019. Like why the heck would I want to send my girl flower and strawberries the day after. She is so hurt and disappointed about this. PLEASE DO NOT ORDER WITH THEM
Date of experience: February 14, 2018
I received berries from Shari's Berries at home as a gift a few years ago and they arrived just fine. I just received them as a gift again at work. Our mailroom guy left before I got back from an appointment in the afternoon and had them locked in the mailroom. I didn't get until the next morning. Granted I know they are perishable, but they were all broken up and very soft. If they were fresh berries, they shouldn't have been mushy/rotten after just one night. Not impressed! They could at least mark the box with a bright colored sticker saying PERISHABLE - PLEASE REFRIGERATE ASAP! The Perishable printing on the package was hardly noticeable.
Date of experience: August 31, 2016
MISLEADING WEBSITE WILL TRICK YOU INTO PAYING EXTRA FEE! CUSTOMER SERVICE IS NONEXISTENT! I WILL BE SENDING A CHARGE BACK AND I WILL GO OUT OF MY WAY ONLINE AND ON RADIO TO MAKE SURE YOU LOOSE AS MANY CUSTOMERS AS POSSIBLE!
Date of experience: February 14, 2018
I made the grave error of ordering Shari's Berries for my daughter's 18th birthday AND my elderly homebound mother who could not attend. BOTH deliveries arrived one day late. $124.94 wasted. Shari's Berries is an UTTER FAIL. BUYER BEWARE!
Date of experience: May 9, 2020
For the amount of money I spent to send my wife something nice, this is the trash she received. This is the second time using your service and it is getting worse! I will not be back!
Date of experience: February 14, 2020
I ordered on 7/19 to be delivered on 7/20 when I received ordered it was the wrong order so they resent the order to be delivered the next day 7/21 the delivery never came I checked cameras and everything but they said they were delivered the Cincinnati ohio branch is very unprofessional I will not recommend them
Date of experience: July 22, 2022
They would not cancel an order I made that I was over charged on, I had to go to paypal and file a complaint. Poor communication as well. Its not worth it, stay away!
Date of experience: February 12, 2018
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