Shari's Berries

From a co-workers suggestion, gave this place a try. Something different than flowers or other food related arrangements. Online order process went smooth and received confirmation of order, recipient and delivery address almost immediately. Three days later, received email saying my order was shipped and they provided a tracking number and everything. Two days later, decided to check out delivery status expecting to see my order was out for delivery. I couldn't be more wrong. According to UPS, my delivery address was wrong, and they had to change the delivery address. My wife has worked at this address for 15 years, and I've had numerous things delivered there. On top of that, my order wont be delivered for another day.
Called Shari's Berries, and spoke to their outsourced representative who couldn't understand my needs because I couldn't understand him. Eventually he apologized that my delivery would be a day late and refunded my guaranteed delivery fee. He couldn't tell me where my order would be delivered to, because he confirmed the address and everything to me.
Granted, this next part might be UPS's fault, but after a 10 minute call to them, they refused to tell me where my order was being delivered. They confirmed that they changed the street name and building number, but my order was being delivered to the right city. CHANGED THE ENTIRE STREET NUMBER AND NAME, but refused to tell me where my package was headed. Said Shari's Berries authorized the address change and I would have to speak with them again.
Called my new friend overseas again. 25 minutes on the phone this time. First, told me my order had delivered already, and I asked them to double check. Oops, it wont be delivered until the next day. So sorry sir. "Can you tell me where it will be delivered?" They provided the correct address, but when I said UPS changed the delivery address and said they spoke with someone at their company, they said I was the one who called and changed the delivery.
Long story short, I got a full refund. My order still wont be delivered until tomorrow, but UPS nor Shari's Berries know where its going to be delivered. UPS points the finger at Shari, and Shari points the finger at me. So who ever receives my order, I hope you enjoy them, but reading other reviews from today, I don't think you will.

Fraud and pictures of the strawberries yet just the perfect example of bait and switch...,...

For the weeks preceding Valentines Day, Sheri's Berries advertises non-stop on all the talk radio channels. Year after year I've been hearing their ads and they always sounded like a good idea so this year I decided to pull the trigger and order them for my wife.

First, there was the shipping error. I specifically ordered them to arrive on the day before Valentines Day. Instead, they arrived 3 days before, so now I have a perishable gift that is going to be in terrible condition on the day I want to give it. So, I told my wife the issue and that her gift was here 3 days early. On Valentine's Day I wound up giving her roses in addition to the $30 + shipping for the berries that arrived on the wrong date.

Then, there was the quality issue. The berries arrived in a special box with a cooling pack inside to keep the berries fresh. VERY clever packaging, I'll at least give them that. So my wife opened the box and the second box inside that contained the berries. Now all I've ever heard of these things in their ads were that the berries were abnormally huge and special... like the top 1% of strawberries. What WE got, were strawberries that looked like any old strawberries you would get at your grocery store. There was nothing special or unique about them at all. They were dipped and looked nice, but I can assure you, the grocery store around the corner from me has dipped strawberries like these at less than 1/2 the price! My wife ate 3 and told me she didn't like them. She said they tasted like they were rotten or something... that they had a strong metallic taste to them. She offered me one and I would have to agree... these things really didn't taste good at all. Sadly, the remaining 8 of them are now in the trash.

What a total ripoff. I never thought to look for reviews of these things online but in retrospect, I wish I did earlier. I could have saved 40 bucks and applied it to a nice dinner somewhere. If I could get a refund for these, I most certainly would!

UPDATE: I have since contacted Sheri's Berries and expressed my displeasure in their product. Within a few minutes I was told I would be given a full refund and they apologized for my frustrations. This company needs to seriously re-evaluate their product and quality control or it's going to cost them dearly.

I ordered a package that included an additional delivery fee to have sent to My Mother Saturday May 13, to have on her most special day, Mother's Day. I became very well aware that they knew she did not receive her special gift on the 13th after an email that I received from them. I called and expressed my ultimate concern for the email I received stating the delivery date changed to Tuesday 05/16. I was shocked and concerned that my Mother would not have her gift on Mothers Day. I was PROMISED by a service representative that it would be delivered overnight and received May 14,2017. She gave her word! I believed her and felt reassured that My Mother would receive the gift on time. I am fully aware that they knew that she DID NOT receive her gift on Mother's day as promised because she did not! I feel cheated and lied to.
Shari's Berries lied to me. They deceived me and cheated My Mother out of her special gift that I was promised she would receive 05/14. Although I requested a delivery date again by replying to a letter sent by one of their reps. 05/15, I never received confirmation, then surprisingly the package arrived midday 05/15. The Flowers were wilted and far from revival. The chocolate covered strawberries and cheese cake are completely unrecognizable! What type of business would do this? I am completely insulted that Shari's Berries would consider this to be anywhere near acceptable. Nothing resembles what I paid for. Nothing resembles anything that anyone in their right mind would eat let alone enjoy.

I received several scripted emails from several different customer sales representatives with weird names that dont even seem real offering to resend the order or provide a credit coupon for the same value to redeem at another time. I chose the credit coupon each of the reps. I then received an email each time stating that the coupons were no longer available. This happened enough that I was just simply fed up. I finally asked that they re-send the package. I then received another email stating that the package I ordered was no longer available. This is an extremely unacceptable business practice. We are left with nothing!
This experience has destroyed any enjoyable surprise I had expected to be given to My Mother for her Special day. I am completely embarrassed and ashamed by this situation that Shari's Berries put me and my Mother in. I cant imagine the feeling My Mother had when she opened the package!
I have been cheated, deceived, manipulated, lied to, insulted and made embarrassed as well as ashamed!
This type of business practice lacks integrity, honesty, trust and dependability. The service that I have received from Shari's Berries is unacceptable and is a disgrace to the service industry.
I have NEVER been treated like this!

The berries should have stayed with thier mother for at least another week! I don't like raw, sour, white STRAWBERRIES!

DO NOT EVER COUNT ON THIS INCOMPETENT COMPANY! THEY WERE SUPPOSED TO DELIVER THE DAY BEFORE, NEVER DELIVERED ANYTHING! CHARGED ME ANY WAY!

$38 in shipping charges is outrageous. Last time I ever order from them

Never again. Getting tomorrow - missed it SB. Need 100 characters and there isn't anything to add!

I just paid $25 (9.99 + 14.99) in shipping fees for one dozen strawberries. Ridiculous...

Strawberries delivered on time. Large, ripe, delicious chocolate coating. I always go with Shari's,

Total disappointment and waste of money! Won't that mistake again!

Big scam on all counts, deceptive advertising, poor service and no delivery.