Best Buy

I've been a long time customer. Very pleased with their services and products. So much in fact, I decided to get a credit card. Well, I found out that a certain product was available for pre-order and it's super limited edition. So I pre-ordered it and was super excited. It comes out tomorrow. And yesterday, I got an email saying they're having troubles processing my payment. What? Turns out, when I pre-ordered it, and paid for it, they took it, then reimbursed me a few days later to make sure I could afford it? And apparently that's their process. I was never told until yesterday. Now I have no funds for the product and now I'm going to lose it completely. Insanely stupid system, idiotic rules, and horrible communication. Never has some place I loved became the most hated so fast in my life. I hope Best Buy goes bankrupt and I strongly encourage everyone to avoid the store at all cost.

Very disappointed. As u can see item is marked this price but at register it comes up 69.00. Now these items are all behind ticket black and white sets about 10 boxes behind this price actually there are no items next to it for 69.00. Why when I get to register price changed? Oh they have not updated there tickets. Not fair to me that's price you are advertising what do I get instead... I get a manager who is rude and rather argue with me and make excuses up. Really this is how u handle customers do u not have any customer service. If you do not want customers upset then don't advertise false and don't argue with them

I'm getting ready to move our of state in a few days. Parents decided to buy me a laptop as a present. Best Buy is about 10 minutes from where I live. Parents called them over the phone and paid for it via a credit card so that I could pick it up after work since it's in stock. Get to the store and they said it will take 2-3 days until the card clears. I would get it from amazon that soon; who's warehouse is multiple states away. Absolutely ridiculous as I will be moved before I'm 'allowed' to pick up my gift. Let's see how much more of a hassle my parents will have to cancel the order now.

I have never in my long life been transferred to so many different departments in order to purchase an appliance with partial gift card payment.
Do not get fooled and sign up for rewards programs on their visa. Bc it absolutely sucks. You have to waste so much time on getting your rewards and applying it.
I think my blood pressure went so high speaking to bunches of idiots they hired.

I returned numerous laptops a few due to not being suitable and a couple for other issues. Through my frustration of trying to find the right product the Best Buy (Gateway Langford B. C.) employees were friendly, helpful, professional and displayed great customer service providing me assistance in ultimately finding a suitable laptop. A big thank you to all of you. Tamara :)

Website is ok, however, I have a beef with the store. My mother and stepfather went there to get a new home computer, and the salesman took them for a ride. They ended up having to wait nearly a week while the "geek squad" installed antivirus software on it that the salesman said was a must. To top it off, they also cam home with an UPS big enough to run half a city block in a power outage. I am not a fan of companies that try to take advantage of people looking for newer electronics that don't know what is what.

There nothing special. I had poor custmer service, both in the store and on line.
The prices i rather high. Geek squad what ever--for get it. Smart dumb jokes on sales. Prices $ very high. From 2010 to 2013 8 stores closed down. I dont shop there any more. I got some good deals at SEARS.

This business is so very difficult to converse with for any product questions. Also difficult to speak with a local store directly, everything goes through a call center. After 3 tries today, we will try to avoid Best Buy for all practical purposes. Although they speak English, all 3 were so difficult to understand, it was better to just hang up after 10 minutes of the rhetoric and call in again and see if a different person was understandable. This used to be our main place to go, but not anymore.

From start to finish terrible service. Sales associates know little or nothing of products. Service and shipping is a circus. Blame everyone from vendors, shippers and customers but take no responsibility for anything. Website and phone service is literally a scam, hours on hold and outsourced. Zero resolution to any issues with service people knowing less than sales staff and what's on the script they read from. Hours wasted and offered a $15 gift card after wasting two full days and loss of business! And you guessed it, no resolution and no responsibility on Best Buy's part. Terrible company and make credible vendors look bad.
Buyers beware

Horrible place I don't think BestBuy will be in business for to long I'm hoping, A bunch of unprofessional people roaming around with no sense of awareness, Management is so clueless and useless just like the rest of the employees. Do your self a favor and stay away from this place and order online from Amazon.

Talked to management about a situation that happened, complete waste of time His lack of common sense got in his way.

To many young people working here, horrible!

Good Luck.

I went there today The Albany store. Was greeted by a man named John. He helped me choose a TV for around $2500.00. When it came to pay he told me my check was no good and I had to use another form of payment. I have a checking account just for this purpose. After I said forget it, he was cold and blew me off. I have bought many things at that store and will never go back again. Very bad customer service. Ignorant sales.

I have shopped at Best Buy for over 15 years and have always counted on them as a local place to get my electronics. I don't even mind paying a little more to support a local store instead of buying from Amazon. But the level of service I receive is as consistent as a politician's responses. One day I'll walk in and feel like I have to beg for help while the employees look at me like I interrupted their good time chatting it up with each other. The next time I'll receive service well above and beyond by a friendly and enthusiastic employee.

$189 penalty to cancel my membership! Worse, It renews automatically next year and no, they can't stop the renewal now. If I don't call to cancel in time next year it's another $240. Incredibly unbelievable but true as I called two agents and the store to confirm

I love how Best Buy has everything computer related. They have price match guarantee which is great in beating out other prices from other stores, even the computer manufacturers themselves. I've also never had a problem with their exchange and/or return policies. The only reason I knocked out one star out of the review is the long queue on their Geek Squad.

My brother bought a phone from our local Best Buy store and decided to get their insurance plan for it for a one time fee. It was the biggest mistake he has ever made. I knew how crappy Best Buy is as a whole, but I didn't think they would scam people out of their own insurance plan since it's on paper. Boy was I wrong. We came in after my brother had his phone stolen which was written on the insurance plan, and the manager said that they don't cover lost or stolen phone per new policy. I told them that they should at least give him a refund because the policy had changed. They said that they were unable to do so because that was also not part of the plan. Sigh... I'm glad I don't buy stuff from them. I told my brother before he bought his phone from them that they're crappy in all aspects. But too many dumb consumers exist which is why they still exist.