• BestCanvas.ca

BestCanvas.ca

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Overview

BestCanvas.ca has a rating of 3.6 stars from 696 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BestCanvas.ca most frequently mention great quality, quick delivery, and second order. BestCanvas.ca ranks 4th among Photo Printing sites.

  • Service
    105
  • Value
    106
  • Shipping
    109
  • Quality
    101
Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
216
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How would you rate BestCanvas.ca?
Top Positive Review

“Quality and quick delivery of product!”

Cindy B.
12/21/23

I have used Best Canvass several times because they do quality work. In the past the shipping time and lack of tracking information was less than ideal. This time it came very quickly and I could track it from US across the border and through Canada to my post office. I am so pleased they have dealt with the shipping glitch. I highly recommend them now!

Top Critical Review

“False guarantees”

Jas K.
12/24/20

Ordered from their website where they guaranteed delivery before Christmas. It's not coming in until after New Years. They won't reply promptly to my messages, and all their target milestones are not hitting their guaranteed dates. I won't be seeing my family after Christmas for some time and if you want to sink your money into something you or your loved ones won't enjoy, this is the place. Think about starting a dispute process through my credit card company. To think I was going to order hundreds of dollars from this site and stopped short. Someone must-have been looking over my shoulder.

Reviews (696)

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customer service (58)
Thumbnail of user cindyb1838
Canada
1 review
0 helpful votes
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December 21st, 2023

I have used Best Canvass several times because they do quality work. In the past the shipping time and lack of tracking information was less than ideal. This time it came very quickly and I could track it from US across the border and through Canada to my post office. I am so pleased they have dealt with the shipping glitch. I highly recommend them now!

Products used:
Canvass prints

Thumbnail of user judithw281
Canada
1 review
1 helpful vote
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December 1st, 2020

Would and have recommended this company for their pictures. I ordered two more just yesterday. Quick delivery of completely gorgeous pictures. Tried both acrylic and canvas, medium and large size pics. Pleased with all. Thankyou, they ARE the BEST.

Thumbnail of user jask17
Canada
1 review
3 helpful votes
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December 24th, 2020
Verified purchase

Ordered from their website where they guaranteed delivery before Christmas. It's not coming in until after New Years. They won't reply promptly to my messages, and all their target milestones are not hitting their guaranteed dates. I won't be seeing my family after Christmas for some time and if you want to sink your money into something you or your loved ones won't enjoy, this is the place.

Think about starting a dispute process through my credit card company. To think I was going to order hundreds of dollars from this site and stopped short. Someone must-have been looking over my shoulder.

Service
Shipping
Thumbnail of user pauleg
Canada
1 review
4 helpful votes
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October 22nd, 2020

So three boxes arrive all clinking and clanking with broken pieces. No mention of the word FRAGILE on boxes, no bubble wrap inside like Amazon does to secure that items don't move around. 80% of my mugs were broken and I get offered 45% refund and a ''Have a wonderful day''... seriously?
Buyer beware!

Thumbnail of user mm1088
Canada
1 review
4 helpful votes
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October 23rd, 2020

I read some negative reviews which made me uncomfortable, but I went ahead and was totally happy with my first overall experience. They kept you in the loop with the order, production, shipping etc. Very clear and smooth process. Will be ordering for Christmas gifts now that I had a positive experience. Thank you

Thumbnail of user chrism1248
Canada
1 review
0 helpful votes
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November 10th, 2019

BestCanvas produced two excellent canvases for me with beautiful colour and clarity. I chose the extra thick border and they are so sturdy. Ordering on line is so easy. I would definitely order from them again. The delivery was just as promised and the pictures were extremely well packaged. I highly recommend this company.

Thumbnail of user sydd1
Canada
1 review
0 helpful votes
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April 27th, 2019

This is a great company to deal with. I had an image that was damaged in transit and they responded immediately and replaced it. No questions. I live in B. C. Canada and the images are shipped from Florida U.S.A. These guys beat the shipping, pricing and quality of anyone I have found.

Thumbnail of user susanc3046
Canada
1 review
0 helpful votes
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April 2nd, 2022

Great quality, speedy service. Lots of options. Highly recommend BestCanvas. It would be nice if there was a gift option, so a little card could go in with the gift you are buying. Have purchased twice so far, and won't be my last time. Thanks for the superior service.

Tip for consumers:
You have to buy too much in order to get free shipping.

Products used:
Two blanket, 4 pillows, and a canvas

Service
Value
Shipping
Returns
Quality
Thumbnail of user hollyy30
Canada
1 review
0 helpful votes
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September 11th, 2021

I've bought at least a dozen various canvasses from these guys between Canada and the US! Only once was an issue and it was corrected next to immediately. I tell everyone about them when they come over and see these fantastic pic on my wall, all sizes. An excellent company. I LOVE them!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaylear4
Canada
1 review
2 helpful votes
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May 14th, 2021

The "blanket" came in after Mother's Day has come and gone. I orders it 2 weeks before. When I opened it, the photos had damage and pulled off the blanket. Which is the most tiny thing I've ever seen in my life. How is this size even an option! Now the delayed Mother's Day gift for my elderly grandma not only didn't show up, is too small to cover her AND is damaged! I will never order from them again.

Tip for consumers:
DONT

Products used:
Blanket

Service
Value
Shipping
Returns
Quality
Thumbnail of user philippm1
Best C. – BestCanvas.ca Rep

Thank you for your feedback. We would like to apologize for the inconvenience. In order to process your complaint, we kindly ask you send us your order number.

Thumbnail of user erind220
Canada
1 review
0 helpful votes
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January 21st, 2021

I ordered multiple canvases as a Christmas gift. I ordered days before their ‘guaranteed by Christmas' deadline. The items arrived in early January. I had no reply from the company until well after Christmas about the shipping delay. Once I opened the package I realized the lack of quality, not a single image was aligned on the canvas straight, images were dirty, scratched and loose. After several emails complaining I finally received a response to destroy the canvases, send proof and I'd receive a refund for my late damaged and poor quality order. It's been 10 days, no reply no refund. Save your money and your time

Tip for consumers:
Don’t expect high quality. Loose canvases stapled on poorly aligned

Products used:
Bought canvases. None usable, forced to destroy, no refund

Service
Value
Shipping
Returns
Quality
Thumbnail of user deanu16
Canada
1 review
0 helpful votes
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November 27th, 2021
Verified purchase

First order was great - second third and fourth have decreased in quality to being absolute $#*!. I will not use this company any longer. Their return policy is that one should destroy the $#*! they received the first time and send it back only to get $#*! again.

Tip for consumers:
Despite much patience and several orders to try working the quality issue out, things just declined in quality rather than improved.

Products used:
Canvas photo print

Service
Value
Shipping
Returns
Quality
Thumbnail of user philippm1
Best C. – BestCanvas.ca Rep

We are sorry that you are unsatisfied with the quality of the product you received. We want to make sure you get something that you are completely satisfied with. In order to process your complaint, we kindly ask you to send a short email to our customer service. Please also tell us your order number and attach a few photos of the defective products.

Thumbnail of user christinar900
Canada
1 review
0 helpful votes
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January 25th, 2023
Verified purchase

I ordered a beautiful photo blanket through the site 2 years ago so was excited to receive another. Unfortunately they changed production companies ( from US to Germany) and the product I received was terrible quality. Don't waste your money.

Thumbnail of user rickl192
Canada
1 review
1 helpful vote
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October 26th, 2019

I've been ordering from Best Canvas for quite some time and have never been disappointed in them.
Pricing is fair, products are top notch and delivery is fast.
I've purchased for myself on numerous occasions but my last order was the start of my Christmas gift giving list. I'm sure it won't be my last.

Thumbnail of user macep
Canada
1 review
2 helpful votes
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January 31st, 2021

I checked many websites for a product like the 8x8 canvas and all of them were extremely overpriced and had awful reviews. I ended up coming back to this website to get 8 different ones. The price is amazing for the quality of the canvas and it is fully worth my money. I ordered them expecting to wait a long time due to the low pricing, but to my suprise, they came in two days later. Very good quality and shipping, there were no scratches or dents. 100% will be buying off this website again.

Products used:
8x8 canvas

Service
Value
Shipping
Quality
Thumbnail of user jaimel155
Canada
1 review
1 helpful vote
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January 10th, 2022
Verified purchase

"Guaranteed to arrive before Christmas" with no shipping information, turned into "it won't arrive until January" and suddenly they did have shipping information to offer weeks later. Then, the package never arrived! What a horrible experience for Christmas. Bestcanvas.ca is not a Canadian site, it is based in the United States. If I was not given so much false advertisements and lies, I would never have ordered from this company.
If you are Canadian, it is likely in your best interest to avoid this company as they have been of no help to me this entire experience. They have done nothing but lied

Tip for consumers:
If you’re from Canada, this is not the place to get your order from. Don’t fall for the .CA web address, they are not based in Canada. They also have horrible customer service.

Products used:
Nothing arrived. I have nothing to show for my purchase

Service
Value
Shipping
Returns
Thumbnail of user philippm1
Best C. – BestCanvas.ca Rep

Thank you for your feedback. We apologize for the inconveniences caused by the delivery of your shipment. In order to process your complaint, please send a short email to our customer service. We kindly ask you to also mention your order number in the email. We will check the status of your shipment and solve the problem as soon as possible.

Thumbnail of user nicolee415
Canada
1 review
0 helpful votes
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February 25th, 2021
Verified purchase

I'm so pleased with my purchase from BestCanvas.ca. Pictures turned out fabulous!
I am always worried using a new site but they delivered exactly what I ordered. And quickly.
I will definitely use this service again and recommend to my friends and family.

Tip for consumers:
Complete all photo editing before you get there
(Cropping, filtering,centering etc)

Products used:
4 8x8” canvas prints. 1. 12x16 canvas print

Service
Value
Shipping
Quality
Thumbnail of user nc218
Canada
1 review
2 helpful votes
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September 2nd, 2019

In my opinion, this is not the kind of company to be in the digital photo business. The wooden frame was excellent but the canvas had creases along the top and bottom about 1.5 inches from the edge. Odd. Their response of how this happened? Dunno, destroy the original and we'll refund with no questions asked. Would I actually get a refund. Is that a good business model? Do I recommend you gamble the cheap price for the hit/miss result? No.

Thumbnail of user philippm1
Best C. – BestCanvas.ca Rep

Thank you for your message. We don't have any of your contact data, so please write a short e-mail to complaint@bestcanvas.ca. Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your BestCanvas Team

Thumbnail of user maryannm305
Canada
1 review
0 helpful votes
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November 27th, 2023

Received the product earlier than estimated. Quality was very good. Packaging was also good; the print was anchored inside the shipping box in such a way that it wouldn't slide around but without lots of extra wasteful packing material. Overall happy with the product and shopping experience.

Products used:
16" x 24" canvas print

Service
Value
Shipping
Quality
Thumbnail of user paulh1624
Canada
1 review
2 helpful votes
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November 11th, 2020

Amazing pricing, quality and delivery. We ordered 6 10" x 12" canvas prints on a Thursday and we received them via UPS on Tuesday at noon. We live outside of Toronto and the prints were produced and shipped from Miami. To top it off, the quality was amazing. Better than what we had expected. We will use them again and again... and for the price they have fantastic ideas for gifting. Next time it will be a personal picture as a puzzle.
Thanks a lot

Thumbnail of user seetrahr
Canada
2 reviews
1 helpful vote
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April 8th, 2021

I'm extremely blown away by my order! The quality was amazing and the size and it came quick! I'm in love! I'll definitely be ordering a few more very soon. I got the large size and it was stunning for my. Living room. I absolutely recommend this site. You seriously will not be disappointed! Thanks so much best canvas. You truly are the best canvas I've ever ordered.

Products used:
Canvas

Service
Value
Shipping
Returns
Quality
Thumbnail of user yvonnel143
Canada
1 review
4 helpful votes
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December 8th, 2020

It was easy to order the products and I received them promptly and was relatively happy with the products. However, I paid $14 initially in shipping only to receive another $14 bill in the mail from ups a week later for the order. This is very misleading and really ruins the credibility of the company. They target Canadian customers but are located in Germany. Will never purchase from them again or recommend to others.

Thumbnail of user maryb1884
Canada
1 review
1 helpful vote
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May 17th, 2020

My 82 year old aunts house burned down and she lost everything. She is from Carrickfergus, Ireland and adores the local castle there. Best Canvas took an old greeting card and enlarged it for me to give her as a house warming gift when she moves back to her old property after a complete renovation. The canvas is perfect! I shed a tear when I saw it and it will mean the world to my aunt. I would not hesitate to recommend Best Canvas. I live in Canada and had the picture within a week of ordering it. I am thrilled. Thank you!

Thumbnail of user triciah3
Canada
1 review
2 helpful votes
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October 23rd, 2013

Very pleased with the pricing on bestcanvas.ca as I shopped around on-line before purchasing. My large canvas was delivered to Vancouver Island, BC, Canada within the promised allotted time safe 'n sound!

Thumbnail of user irwinn2
Canada
1 review
0 helpful votes
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August 23rd, 2013

How can you compete with such quality and price? I think this company will be my number one canvas art supplier forever from now on. Price was same as promised and no hidden charges or misleading messages, which is very important to me. Quality and delivery terms were like promised at the beginning

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Canvas Prints from BestCanvas Canada. Your Photo on Canvas for Cheap. Ready to ship within 24h!

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Thumbnail of user philippm1
Best C.

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