• BestCanvas.ca

BestCanvas.ca

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Overview

BestCanvas.ca has a rating of 3.6 stars from 696 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BestCanvas.ca most frequently mention great quality, quick delivery, and second order. BestCanvas.ca ranks 4th among Photo Printing sites.

  • Service
    105
  • Value
    106
  • Shipping
    109
  • Quality
    101
Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
216
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How would you rate BestCanvas.ca?
Top Positive Review

“Quality and quick delivery of product!”

Cindy B.
12/21/23

I have used Best Canvass several times because they do quality work. In the past the shipping time and lack of tracking information was less than ideal. This time it came very quickly and I could track it from US across the border and through Canada to my post office. I am so pleased they have dealt with the shipping glitch. I highly recommend them now!

Top Critical Review

“False guarantees”

Jas K.
12/24/20

Ordered from their website where they guaranteed delivery before Christmas. It's not coming in until after New Years. They won't reply promptly to my messages, and all their target milestones are not hitting their guaranteed dates. I won't be seeing my family after Christmas for some time and if you want to sink your money into something you or your loved ones won't enjoy, this is the place. Think about starting a dispute process through my credit card company. To think I was going to order hundreds of dollars from this site and stopped short. Someone must-have been looking over my shoulder.

Reviews (696)

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customer service (58)
Thumbnail of user bills1433
Canada
1 review
0 helpful votes
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February 12th, 2021

Well done and well crafted. My place looks so much better now. I will order from you again - a new (5th) grandchild comes next month.

Thumbnail of user dakotaf
District of Columbia
2 reviews
1 helpful vote
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May 7th, 2013

I'm looking at my canvas right now and I can't believe how good the colors look. So much better than I expected :)

Thumbnail of user gladysm74
Canada
1 review
0 helpful votes
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October 20th, 2020

I got the picture last wednesday and im so happy with it! Thank you guys! I will purchase again soon! Big Thumbs up!

Thumbnail of user debr163
Canada
1 review
0 helpful votes
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April 16th, 2021

I ordered over 15 photos for a gallery wall and I'm impressed. Good communication easy to order fast delivery! Good job

Tip for consumers:
Photo gallery

Products used:
Canvas prints

Service
Value
Shipping
Quality
Thumbnail of user safisifiedc
Canada
1 review
0 helpful votes
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December 2nd, 2020

Love them. Totally satisfied. It turned out exactly like I had pictured And completed and shipped in an efficient timely manner.

Thumbnail of user kathrynd80
Canada
1 review
0 helpful votes
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October 3rd, 2019

As always, prints arrived fast and perfect. Never disappointed when ordering from bestcanvas. Will continue to use and recommend their services.

Thumbnail of user lynnp287
New York
1 review
0 helpful votes
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December 6th, 2020

Canvas's come out crystal clear, i couldnt be happier with them. Ill be ordering next years pictures from here as well!

Thumbnail of user janetl632
Canada
1 review
0 helpful votes
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January 15th, 2021

I ordered from this company back in the second week of December. I have not received any information on my order.

Service
Thumbnail of user skylerm18
California
1 review
0 helpful votes
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December 17th, 2020

Arrived within a week and amazing quality! I will definitely be using them for any prints I need in the future.

Thumbnail of user ashleyh669
Canada
1 review
0 helpful votes
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December 18th, 2020

Quality of canvas not great, and you will receive
A duty charge from UPS that they do not advertise!
So be prepared to pay extra on top of shipping

Thumbnail of user clares79
Canada
1 review
0 helpful votes
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November 21st, 2020

Beautiful work, enjoyed every picture processed, love it, fast delivery, highly recommend them, I have told everyone about their work

Thumbnail of user wilsonj36
Canada
1 review
0 helpful votes
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November 13th, 2020

I am very happy with my purchase... Excellent work.
I have now ordered more pictures to give as Christmas gifts.

Thumbnail of user teresah458
Canada
1 review
0 helpful votes
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December 4th, 2020

Easy to order, follow up with tracking was great. Arrived on time and we love it! Will definitely order again!

Thumbnail of user lauries347
Canada
1 review
0 helpful votes
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October 24th, 2020

No nonsense ordering, quick delivery, extremely high value. Used a few times, will use many times again. The best gifts!

Thumbnail of user vanessap223
Canada
1 review
0 helpful votes
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April 28th, 2021

This was my first order and the products were so amazing I instantly went online and ordered more 10/10 recommend

Thumbnail of user joant186
Canada
1 review
0 helpful votes
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December 22nd, 2020

Easy to order. Very quick delivery and totally satisfied with product. I ordered about 10 prints and they are perfect.

Thumbnail of user pamp237
Canada
1 review
0 helpful votes
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October 21st, 2020

The canvas was amazing... so much better than I could have imagined. I will be a repeat customer for sure

Thumbnail of user davidw1625
Canada
2 reviews
4 helpful votes
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October 18th, 2019
• Updated review

I had issues with my original order but the customer service department made it right with a replacement and coupon.

Paid but nothing showed up.
September 8th, 2019
• Previous review

I ordered a pillow with a print and they sent me ups tracking the next day. Ups is saying they're still waiting for the package 2 weeks later and now bestcanvas wont respond to any emails on the whereabouts of my item. I tried calling their hotline and got redirected to a number that wanted to charge me $4.99 just to speak to them.On top of all that they arent even in canada, they're in miami. Complete scam.

Thumbnail of user angelam263
Canada
2 reviews
0 helpful votes
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November 11th, 2020

Love the great quality of the canvas pictures. I am very pleased. Fast delivery also. You will not be disappointed.

Thumbnail of user trino
Canada
1 review
0 helpful votes
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January 22nd, 2021

We ordered from BestCanvas.ca years ago and received a damaged print and one that had an important part of the image cut off. They gave a small discount for our next order. This time I thought I'd try one of their metal prints - BIG MISTAKE. All it is, is a matt print glued onto metal - AND THE PRINT CAME WITH A DAMAGED CORNER making it unsellable. It was put into the box loose with zero protection for the corners or image. This company has the name BestCanvas.ca but it is NOT Canadian and the prints come from Florida so expect to pay duty like I had to. I've contacted them 5 times by email and phone to see if I could get a replacement for the damaged print and have been totally ignored! I will NEVER, EVER, EVER purchase from BestCanvas.ca again. I'm happy to say I have found two great Canadian companies that know how to produce a proper metal print. These companies, PrintPartner and Canvas n Decor are easily approachable and have contacted me when I've emailed them. They are professional and accept TIFF files. Their prices are a bit higher but the prints are excellent and packaged properly and are so worth it! If you care how your images are when you sell or display them, spend the extra money on quality and forget discount, crappy places like BestCanvas.ca... Just because they say they're the best, they definitely are not! I rarely give a bad review as I usually just choose to go to another company, but when a company ignores my letters/phone calls 5 times, I felt I should warn others so they can avoid the same disappointment I have had.

Tip for consumers:
BestCanvas.ca will choose to ignore you if you have a problem. They give you a 30 day window to let them know of any problems but if they don't respond to emails or phone calls within that timeline, you're just out of luck. I would stay clear of BestCanvas.ca as they have horrible customer service as well as quality when it comes to photographic prints.

Products used:
Photo Printing.

Service
Value
Shipping
Returns
Quality
Thumbnail of user pauls3397
Canada
1 review
1 helpful vote
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November 13th, 2021

3 weeks later and still waiting for my canvas print. They lost my orginal order in shipping. Sometimes the cheapest is not always the best way to go.

Service
Value
Shipping
Thumbnail of user philippm1
Best C. – BestCanvas.ca Rep

We're sorry you haven't received your order yet. We want to help you as soon as possible. In order to check the shipment status for you, please send us a short email and tell us your order number.

Thumbnail of user deborahc968
Canada
1 review
0 helpful votes
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November 18th, 2020

Love everything about best canvas the quality price shipping. I got these for my kids for Christmas and can't wait to see them when they open them

Thumbnail of user wilsonj37
Canada
1 review
0 helpful votes
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December 11th, 2020

I have had numerous pictures done by Bestcanvas and I would highly recommend their work.
The quality is excellent.

Thumbnail of user judyc659
Canada
1 review
0 helpful votes
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October 28th, 2020

Soooooo pleased!
It is beautiful!
Far greater than my expectations and the quick service was great and much appreciated.

Thumbnail of user glenp152
Canada
1 review
0 helpful votes
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March 25th, 2021

Have sent over a dozen pictures to be printed on canvas on three occasions and never dissatisfied. Love the quality, delivery and service.

Tip for consumers:
Best value, fast shipping....a great experience.

Products used:
Printed canvas

Service
Value
Shipping
Quality

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From the business

Canvas Prints from BestCanvas Canada. Your Photo on Canvas for Cheap. Ready to ship within 24h!

Company Representative

Thumbnail of user philippm1
Best C.

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