• BestCanvas.ca

BestCanvas.ca

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Overview

BestCanvas.ca has a rating of 3.6 stars from 696 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BestCanvas.ca most frequently mention great quality, quick delivery, and second order. BestCanvas.ca ranks 4th among Photo Printing sites.

  • Service
    105
  • Value
    106
  • Shipping
    109
  • Quality
    101
Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
216
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How would you rate BestCanvas.ca?
Top Positive Review

“Quality and quick delivery of product!”

Cindy B.
12/21/23

I have used Best Canvass several times because they do quality work. In the past the shipping time and lack of tracking information was less than ideal. This time it came very quickly and I could track it from US across the border and through Canada to my post office. I am so pleased they have dealt with the shipping glitch. I highly recommend them now!

Top Critical Review

“False guarantees”

Jas K.
12/24/20

Ordered from their website where they guaranteed delivery before Christmas. It's not coming in until after New Years. They won't reply promptly to my messages, and all their target milestones are not hitting their guaranteed dates. I won't be seeing my family after Christmas for some time and if you want to sink your money into something you or your loved ones won't enjoy, this is the place. Think about starting a dispute process through my credit card company. To think I was going to order hundreds of dollars from this site and stopped short. Someone must-have been looking over my shoulder.

Reviews (696)

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customer service (58)
Thumbnail of user frankz4
New York
1 review
0 helpful votes
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December 2nd, 2011

Ordered 16 Canvas on Nov 15, got a fake shipping notice on Nov 18. It's been 3 weeks and nothing arrived so far. Tried to call them hundreds of times and no one pickup. Sent 5 emails and no replay. Had to call my cretid card company to stop the payment.
They are a piece of $#%@#$^@#$^!

Thumbnail of user kacys
Canada
2 reviews
3 helpful votes
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July 2nd, 2013

It doesn’t seem like fast delivery, it took about a week for the canvas to arrive. But that’s more shipping issue than the bestcanvas fault. In spite of that, I received quality canvas for a good price. Love it!

Thumbnail of user sarahd879
Canada
1 review
0 helpful votes
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October 24th, 2020

Highly recommend this company. Very clear canvas print and very quick delivery! This company will not disappoint. We were very skeptic about printing on canvas again because we've had poor quality pictures with other companies in the past but not with bestcanvas. We will only be ordering from them from now on! Also very affordable!

Thumbnail of user pj317
Texas
1 review
2 helpful votes
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November 25th, 2020

I placed an order, I was charged, and received nothing. No product or information on the order. I've been unable to get in touch with anyone on the phone or get a decent email response back after trying for over a week.

Thumbnail of user anthonyr252
Sweden
1 review
2 helpful votes
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August 9th, 2018

They don't care about the customer. Not responding to e-mails. I guess theyre thinking theres enough people in the World to make money out of their first order, no need for all the customers to be Happy ans order again.

Thumbnail of user clarab97
Canada
1 review
0 helpful votes
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June 12th, 2020

My siblings and I did a secret photo shoot for my parents' anniversary, I ordered the large canvas on this website via a friend's suggestion.
The canvas came in perfect condition and I was blown away at the quality, its beautiful for the price we paid. Will definitely come back

Thumbnail of user deidrah14
Canada
1 review
0 helpful votes
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December 21st, 2020

My delivery came in a week, however I was sent someone else's order and still have not been contacted by the company to fix this order. It was ordered in enough time for me to receive it as a Christmas gift for someone and now that's not going to happen so I am extremely disappointed and dissatisfied.

Thumbnail of user tammyt7
Canada
1 review
2 helpful votes
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September 16th, 2013

I must say I'm really surprised by all the positive reviews. I had a terrible experience
With this company. I ordered two large canvas prints in B&W and when they arrived they didn't look a thing like the originals I sent. They looked very over exposed and had a mauvish tint to them. I called the company and they were happy to redo the order but I had to wait much longer the second time around and had already missed the opportunity to give one as a wedding gift because of the first order. I was extremely disappointed when I received the second order and the change in the print quality was almost not noticeable at all. They were slightly darker but looked just terrible. I was really hoping that this would be my new supplier but the print quality was very poor. Customer Service was good though so that's the only reason I gave 1 star. There was a no hassle refund.

Thumbnail of user josephi34
Canada
1 review
3 helpful votes
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October 22nd, 2013

This is genuine review,

I'm little bid upset for customers who had issues with canvas after ordering from this website. My experience was great and I can't complain for poor quality, stretching or ordering issues. I give positive review to best canvas and I recommend it!
Joseph

Thumbnail of user sa214
Canada
1 review
0 helpful votes
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March 13th, 2019

I have ordered several canvas prints here. The service is exceptionally fast. The quality it just as good as their more expensive competitors. All my prints arrived fast, packaged tightly and professionally, and look amazing.

Thumbnail of user briea3
Canada
1 review
0 helpful votes
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January 19th, 2021

Half my order was good. The other half was blurry and I would have like to see a clarity gauge while I was uploading so I could avoid that problem. My package came quick, but there was import duties and we ended up with two extra canvases. One of a landscape and one of a mountain goat.

Overall 5/10 of my pictures were good quality, I have to regift the extra goat and pay $13 to UPS.
Probably won't order again for the hassle of all this.

Thumbnail of user darrylj18
Canada
1 review
0 helpful votes
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June 18th, 2020

Out of all the pictures, I can't say one bad thing about them. I love all their pictures. So I think I will take all the pictures up on my wall & get everyone done on canvas. It may take a while but I'm getting them all done. Keep up the great work.

Thumbnail of user leanned43
Canada
1 review
0 helpful votes
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November 26th, 2020

I had purchased one canvas to make sure the quality was good. Since then I have purchased 11 more. I am beyond satisfied with the quality and services. I had one problem with one canvas and they were quick to reply and offer me a replacement. Thank you best canvas, you guys are great.

Thumbnail of user debn65
Canada
1 review
0 helpful votes
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October 31st, 2020

I have ordered in the past and were very pleased so I ordered 3 canvases for my grand daughter for Christmas. They were beautiful! Quality was exceptional, colour was vibrant and the price was very competitive. I'm sure she will be thrilled! Would highly recommend purchasing from BestCanvas!
Also, the delivery was very quick!

Thumbnail of user kaylynf
Canada
1 review
2 helpful votes
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December 23rd, 2016

I ordered a canvas back in November to be a Christmas gift for my mother. It just got here a few days before Christmas, and upon opening it I discovered that they had proportioned my photo completely different than I had on the site while ordering. They zoomed in on one corner of my photo where I had it so the entire photo was showing with my signature as well. I also dealt with shipping issues, it being returned to sender before it even reached Canada. Also did not know until after I had ordered that the company is NOT in Canada, which I really didn't care about because the pricing was still in CAD thankfully but this meant shipping was going to take longer. The company also doesn't reply to my emails for 3-4 days which is very inconvenient.

Would not order from again, I'm still waiting to here back about the proportion being completely wrong.

Thumbnail of user arts119
Canada
1 review
0 helpful votes
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December 9th, 2020

I have used this company on several occasions and am very impressed with the quality of their product, the affordability and excellent response time, even with shipping to Canada. I give this company 5 out of 5. Very impressed, and thanks.

Thumbnail of user donnad1281
Canada
1 review
0 helpful votes
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December 27th, 2020

Very easy, user friendly, to order on line
My order took just a few days to process from start to finish
Product was delivered promptly and safely
My framed canvas picture was of very good quality... loved it!

Thumbnail of user tonyb642
Canada
1 review
0 helpful votes
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November 6th, 2020

I have used BestCanvas numerous times and have always enjoyed dealing with them. The canvas pictures turn out great, they arrive in short amount of time, and no problems at all. I look forward to the next time I use them.

Thumbnail of user bettyl8
Canada
1 review
1 helpful vote
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October 16th, 2013

I am pleased to be able to review your business and tell of my experience. I was a little unhappy with the colour quality of my first order and when I complained to you, you sent another set of pictures with no questions asked and no cost. The large package arrived quickly and very well wrapped. The improvement was visible and I am very pleased with the outcome. Your service is remarkable and I will definately order from you again. Thank you, Betty lacoste

Thumbnail of user andersonn6
Canada
1 review
0 helpful votes
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May 30th, 2013

Got my first canvas. Was a little disappointed because the picture quality wasn’t so good. Originally my photo was with quite poor resolution, so that’s probably the problem. Next time I’ll know to provide photo with better resolution. But overall really nice work, picture looks exactly like my original photo, everything is professionally put together.

Thumbnail of user joanb213
Canada
1 review
0 helpful votes
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June 26th, 2019

I am an artist who has build my business around the service of Best Canvas. I have over the last 3 years òrdered over 800 pieces from them. Delivery is fast and any issues have been quickly solved... I'm a very happy customer who has recommended Best Canvas to many other artist...

Thumbnail of user cindeea4
Canada
1 review
1 helpful vote
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November 3rd, 2021

The blanket advertised as ‘extra-thick premium plush' at $35 ended up totaling $63. A cheap towel is thicker and more plush. Extremely disappointed. Then they tell you in order to be ‘environmentally friendly' and save on shipping you have to cut through the blanket and destroy it in order to get a refund…Then it ends up in a landfill. How is that environmentally friendly? A business recommends this? What about donating to the homeless? Not that it would keep anyone warm…I would be ashamed if I was a business promoting a product that doesn't exist and charging that kind of money for something not even close to ‘plush' let alone premium. Disgusting. I am attaching the advertised product and 2 photos of the paper thin ‘non-plush' $63 blanket I received. (I actually ordered 2…so doubly disappointed). I cannot bear cutting through and destroying something that has a something I love on it. Plus my conscience couldn't bear to throw them in a landfill.

Thumbnail of user philippm1
Best C. – BestCanvas.ca Rep

Thank you for your feedback. We would like to apologize for the inconvenience. In order to process your complaint, we kindly ask you send a short email to our customer service. Please also provide your order number. We are sure that together we will find a satisfactory solution to the problem.

Thumbnail of user roberth2280
Canada
2 reviews
0 helpful votes
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June 30th, 2020

I ordered a canvas picture of my three great grandchildren and was very pleasantly surprised at the high quality of the finished product. Delivery was sooner than indicated and I give this Company a rating of 5 stars only because that is the highest rating allowed - certainly a 10 star Company!

Thumbnail of user judyk54
Canada
1 review
4 helpful votes
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September 23rd, 2017

I order quite a few canvases of different sizes, photos I sent them came from cellphone and I couldn't believe how beautiful they turned out. I was very impressed to say the least and I will definitely be using them again. The best part was the prices, it's what first attracted me to this site first and with the quality of the prints, all around great deals.

Thumbnail of user jimm1593
Canada
1 review
3 helpful votes
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January 12th, 2018

This is Friday, and I have already received the order I placed Sunday. They did a great job - the image is exactly as I sent. Perfect colour and nothing cutoff.
I ordered a premium frame, which was well worth the surcharge.
Would recommend this firm whole-heartedly.

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Canvas Prints from BestCanvas Canada. Your Photo on Canvas for Cheap. Ready to ship within 24h!

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Thumbnail of user philippm1
Best C.

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