• BestCanvas.ca

BestCanvas.ca

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Overview

BestCanvas.ca has a rating of 3.6 stars from 696 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BestCanvas.ca most frequently mention great quality, quick delivery, and second order. BestCanvas.ca ranks 4th among Photo Printing sites.

  • Service
    105
  • Value
    106
  • Shipping
    109
  • Quality
    101
Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
216
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How would you rate BestCanvas.ca?
Top Positive Review

“Quality and quick delivery of product!”

Cindy B.
12/21/23

I have used Best Canvass several times because they do quality work. In the past the shipping time and lack of tracking information was less than ideal. This time it came very quickly and I could track it from US across the border and through Canada to my post office. I am so pleased they have dealt with the shipping glitch. I highly recommend them now!

Top Critical Review

“False guarantees”

Jas K.
12/24/20

Ordered from their website where they guaranteed delivery before Christmas. It's not coming in until after New Years. They won't reply promptly to my messages, and all their target milestones are not hitting their guaranteed dates. I won't be seeing my family after Christmas for some time and if you want to sink your money into something you or your loved ones won't enjoy, this is the place. Think about starting a dispute process through my credit card company. To think I was going to order hundreds of dollars from this site and stopped short. Someone must-have been looking over my shoulder.

Reviews (696)

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customer service (58)
Thumbnail of user parvanehk
Canada
1 review
0 helpful votes
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December 24th, 2020

Reasonable quality for price. I would have preferred a better quality of framing and the precision in printing even for a slightly higher price. Our family photos will be hanging on the wall for a few years and I would have preferred a better quality even if I needed to pay a bit more. Delivery and printing was prompt. Packaging was superb. Will I order again? Possibly yes.

Thumbnail of user larryc2
Canada
1 review
3 helpful votes
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December 11th, 2010

Here is the other site that is great! Prices are a few dollars more expensive, but shipping is cheaper for FRAMED PRINTS (not assembly required, like bestcanvas.ca) Go to www.canvascanada.ca, the are in Newfoundland.

Thumbnail of user tiffanyt3
Canada
1 review
2 helpful votes
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October 22nd, 2013

The site promises that items are ready to ship within 48 hours and guarantees it. I placed my order on July 4 and it was not processed until July 19, after I followed up. I was not impressed as I almost did not receive it in time for my wedding.

Thumbnail of user kathyo13
Canada
1 review
8 helpful votes
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November 5th, 2015

I used the company for the first time to order 3 prints. There was a sale on at the time so the entire cost including shipping was under $75 cdn. The prints were delivered in 5 days and with the tracking number I was emailed, I knew the exact day they'd be delivered. I was very pleased that they were packaged properly, delivered promptly and the quality of the prints was very good.

Thumbnail of user staceyr156
Canada
1 review
0 helpful votes
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November 10th, 2020

I received our 8x8 canvases less than a week from the order date. Everything was exactly as I had hoped it would be! The canvases are all adorable and will make excellent gifts. The order process was seamless and communication was excellent. Would definitely recommend.

Thumbnail of user johnh4368
Canada
1 review
0 helpful votes
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November 15th, 2020

I am very surprised and pleased with my first order of prints on canvas with backing frame. The delivery to Canada was only a few days. The price was excellent and the quality of the finished prints was superb. I will definitely be ordering more.

Thumbnail of user victoriak638
Canada
1 review
3 helpful votes
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July 4th, 2023

Do NOT order from here. I purchased a nice canvas for my mom for Christmas, never received it. I asked the company for a refund and they said that it was over 30 days since I purchased it, so they cannot give me a refund. How was I supposed to know that they would take more than 30 days to deliver it? They will scam you for your money. I spent over $50 for nothing.

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Thumbnail of user philippm1
Best C. – BestCanvas.ca Rep

Thank you for your honest review. We're sorry about your experience and would like to solve your problem. Please tell us your order number.

Thumbnail of user mikel158
Canada
1 review
2 helpful votes
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January 31st, 2014

I've had a few canvases made here, and were shipped in good time, and in great condition. The colours came out vibrant and clear, and the quality of the print is awesome. I'm extremely pleased with the pricing and the quality, and will definitely be ordering more.

Thumbnail of user emilyj289
Canada
1 review
0 helpful votes
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December 22nd, 2020

I was very happy with the quality of these canvases and how quick they came. The pictures turned out great and very inexpensive. The only problem I have is that one of my canvases has a noticeable dent in it. The packaging is not the best. Overall very happy with them

Thumbnail of user brittanym301
Canada
1 review
0 helpful votes
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January 19th, 2021

The product was amazing, and fast shipping. However I wasn't pleased to receive a $12.50 charge in the mail a few weeks later on a $30 order... Although the site is ". Ca" implying its a Canadian company, the product shipped from the states and I got dinged on duty. Just a heads up. Overall not a huge deal or cost, but would have liked a warning ahead of time.

Thumbnail of user robp249
Canada
1 review
0 helpful votes
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December 16th, 2020

Ordered a canvas and it arrived in perfect time, was easy to track delivery, showed up when promised and the product was great, wasn't sure how good the quality would be on such a big canvas but it was awesome! Will definitely use best canvas again

Thumbnail of user sunnil2
Canada
1 review
0 helpful votes
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January 23rd, 2021

I ordered a black and white picture that was framed for a Christmas gift. The picture was brownish coloured and when I asked them about it they said they would get back to me and never did. I paid 50$ for one framed picture and they can't even get back to me with their mistake.

Thumbnail of user ashleyg534
Canada
1 review
0 helpful votes
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February 14th, 2021

I would not recommmend AT ALL!

Bought this for my husband for valentines day. Shipping was fast - 5 business days -

However, the packaging was poorly done. It arrived broken, scratched and the date was not properly written. Should've been November 22nd 2018 (Right?) Instead it was 22. November 2018. (The date is the least of my disappointment)

The overall product didn't meet my expectations. The frame sucks, and the canvas itself is made out of cheap plastic, cardboardy material.

For the price I paid, 80$, I was expecting a better quality product.

Very disappointed.

Thumbnail of user emilyr512
Canada
1 review
0 helpful votes
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June 25th, 2020

The website was so easy to use and placed my order and received it within days with no issues! The quality was great and the price was amazing. I placed the order from Ontario Canada and it took less than a week from order to arriving at my door. I will be using them again for sure.

Thumbnail of user melissal723
Canada
1 review
0 helpful votes
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October 28th, 2020

The quality of the canvases were amazing. Doesn't look pixelated, just like the picture I took from my phone. I bought mine on sale, and the price was definitely right for what I received.

Thank you!

Thumbnail of user mariannes142
Canada
1 review
0 helpful votes
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December 6th, 2020

The portrait was put on the canvas poorly. I also thought I was ordering from a Canadian company. Imagine my surprise when I had to pay duty charges because it came from the US. Disappointed to say the least.

Thumbnail of user annao315
Canada
1 review
0 helpful votes
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March 4th, 2021

I ordered mix and match tiles! Received tiles and all the edges cut sooo poorly, with many scratches and one of them even has a cut in the middle of the picture! It was a surprise gift so I had to unpack and put it on the wall to be as a surprise! Now to receive a replacement, they are asking to destroy the pictures I received so they can send me new ones! So I basically need to go to the person's house as destroy the pictures?! I feel sooo terrible as I'm already looking really bad with the quality! I'm a photographer and it does look bad for me!

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Value
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Returns
Quality
Thumbnail of user keiths458
Canada
1 review
0 helpful votes
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June 19th, 2020

Ordered two 36 X 24" canvass prints on a Thursday earlier this month from Toronto Canada and they were delivered to my daughter in Mount Albert Canada 5 days later for under $100 including delivery. Images were sharp with good contrast.

Thumbnail of user yvonnem58
Canada
1 review
4 helpful votes
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October 8th, 2017

This offer is fake. I have tried 10 times to order 2 canvas prints. When it comes to submitting the order it says I have to tick the agreement. Which I have done numerous times. So don't waste your time with this site. I'll go to London Drugs.

Thumbnail of user philippm1
Best C. – BestCanvas.ca Rep

Dear Yvonne,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to satisfied@bestcanvas.ca Our experts will immediately take care of your request. We're looking forward for your reply, your Bestcanvas-Team

Thumbnail of user laynesb
Indiana
1 review
1 helpful vote
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August 6th, 2013

I’m not happy with Fedex delivery because they work too slowly. But I’m happy with the canvas I received from bestcanvas. Canvas is perfect. I wish bestcanvas could have another reliable shipping service

Thumbnail of user tammyf225
Canada
1 review
0 helpful votes
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December 10th, 2020

I was a little sceptical about ordering the first time as the price was really reasonable, but the prints came and I was impressed. I recommended them to a friend who placed an order and I placed four more orders. They were fabulous! My only complaint would be that I wasn't aware you could only order 18-8x8's at a time so I placed the order as one, took an hour and a half, then had to start over. A suggestion would be to put this on the ordering page so you're aware upfront. Other than little glitch, I'm super impressed the quality, prices were fabulous and delivery was fast and to my door!

Thumbnail of user richardn90
New Jersey
1 review
2 helpful votes
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January 18th, 2018

I didn't expect much really, but the canvas is see through. It was stapled loose and sloppy and the inks they use show signs of bronzing when the canvas is viewed at an angle. I would recommend looking elsewhere.

Value
Shipping
Quality
Thumbnail of user philippm1
Best C. – BestCanvas.ca Rep

Dear Richard,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to satisfied@bestcanvas.ca. Our experts will immediately take care of your request. We're looking forward for your reply, your Bestcanvas-Team

Thumbnail of user cindys460
Canada
3 reviews
0 helpful votes
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January 8th, 2019

My son put in an order in November 2018 and I did as well. I got mine after several weeks but he got someone elses prints in error then the sent a new set and asked me to dispose of the error set and now they set mine again he finally emailed them once again its January and still no prints of his. So breach of privacy and the company goodnluck getting a hold of someone by phone. This company will not be in business for long. I just got another email today saying MY prints are on their way! WTH? I have received double of my prints already! A third will just be ridiculous and no excuses for another error! Such a waste of product time and waste!

Thumbnail of user philippm1
Best C. – BestCanvas.ca Rep

"Dear Cindy,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@bestcanvas.ca Our experts will immediately take care of your request. We're looking forward for your reply, your BestCanvas-Team"

Thumbnail of user kaitlyns64
Canada
1 review
0 helpful votes
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December 1st, 2020

They put what I wanted on a canvas, I'm so happy with my order. I now get to cherish a picture of my 3 fur babies. I made a collage on a different website then uploaded the final picture. It's exactly what I wanted. I think it'S a reasonable price.

Thumbnail of user shinj
New York
1 review
0 helpful votes
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October 3rd, 2013

La la la... the service astound me with the image quality, tight stretching and professional execution. Had really pleasant communication with service about the order and shipping details. So, I can say, bestcanvas left great impression on me, even with negative reviews. I'm satisfied and I recommend this service.

Thank you
Bye bye :)

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Best C.

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