• BestCanvas.ca

BestCanvas.ca

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Overview

BestCanvas.ca has a rating of 3.6 stars from 696 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BestCanvas.ca most frequently mention great quality, quick delivery, and second order. BestCanvas.ca ranks 4th among Photo Printing sites.

  • Service
    105
  • Value
    106
  • Shipping
    109
  • Quality
    101
Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
216
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How would you rate BestCanvas.ca?
Top Positive Review

“Quality and quick delivery of product!”

Cindy B.
12/21/23

I have used Best Canvass several times because they do quality work. In the past the shipping time and lack of tracking information was less than ideal. This time it came very quickly and I could track it from US across the border and through Canada to my post office. I am so pleased they have dealt with the shipping glitch. I highly recommend them now!

Top Critical Review

“False guarantees”

Jas K.
12/24/20

Ordered from their website where they guaranteed delivery before Christmas. It's not coming in until after New Years. They won't reply promptly to my messages, and all their target milestones are not hitting their guaranteed dates. I won't be seeing my family after Christmas for some time and if you want to sink your money into something you or your loved ones won't enjoy, this is the place. Think about starting a dispute process through my credit card company. To think I was going to order hundreds of dollars from this site and stopped short. Someone must-have been looking over my shoulder.

Reviews (696)

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customer service (58)
Thumbnail of user jordanj9
Canada
1 review
0 helpful votes
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October 22nd, 2013

Thought it must be a scam as Best Canvas prices were considerably lower then any other site I found on the internet. Other then not being able to place my order with my Mac, everything was great. Fast, amazing quality, and was able to track my package for the short two day delivery from the time I place my quantity of 8 order. I would recommended this site as the only site to use for your canvas needs.

Thumbnail of user leonz12
Canada
1 review
0 helpful votes
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May 23rd, 2020

I am an artist and a regular client of Best Canvas, ordering many prints from my art. For few years they are doing great job for me in regards to quality, prices, delivery and customer service, even now in current Covid-19 situation. I would greatly recommend this company for all your prints. Thank you

Thumbnail of user briane616
Canada
1 review
0 helpful votes
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November 15th, 2020

I ordered two pictures together thinking that the order would take weeks considering the global situation right now, turn around from ordering to delivery was 5 days!
The pictures were presents, and they were greatly received, and loved by everyone!

I would certainly use bestcanvas.ca again, you guys ROCK!
Super service, fast turnaround, couldn't be happier!

Thumbnail of user sc384
Canada
1 review
1 helpful vote
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August 13th, 2020

These lying scumbags disguise themselves as a Canadian website, only to find out upon delivery of import fees. F*** you. Drop the. Ca you don't deserve. You're like a douchey American sewing a Canadian flag on his pack when traveling abroad. FRAUD

Thumbnail of user ls24
Canada
1 review
0 helpful votes
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November 14th, 2012

My experience was not as bad as some I've just read. I did receive my order, and although not perfect, the pictures were of reasonable quality, and they did ship them straight away.

But then two weeks later, I received an invoice from FedEx, $22.96, for HST on $100 worth of goods (my order only cost me $39), and an advancement fee of $10 + tax.

I was definitley not aware that I would be having to pay these additional import charges seeing as it was a Canadian website.

Thumbnail of user chrisd764
Canada
1 review
1 helpful vote
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January 17th, 2020

Order a blanket in November and have never received. Tracking numbers provided do not work. Emails get a generic - we will get in touch reply. Voicemail says they are closed due to hurricane.
Not sure if this company even exist... I am out the money I assume.

Thumbnail of user philippm1
Best C. – BestCanvas.ca Rep

Thank you for your honest review. We're sorry about your experience and would like to solve your problem. Please tell us your order number.

Thumbnail of user jk757
Canada
1 review
1 helpful vote
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May 2nd, 2021
Verified purchase

I ordered a portrait of my wife and myself to be put on canvas on a Friday I received a very high quality print on canvas the following Thursday. Despite a fairly low resolution image I sent in they were able to make a beautiful 10x14 with true color. I would use these guys again and I highly recommend them for a unique quality product.

Thumbnail of user karens1689
Canada
1 review
0 helpful votes
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July 17th, 2020

The canvas arrived quickly and looks amazing! I appreciate when I was ordering that I was advised on a maximum size of enlargement to maintain a clear image. Shipping was a bit costly (the canvas was cheaper than the shipping but otherwise it was still worth it given the canvas was under $14 :) Going through my photos to find another pic because I might order another one.

Thumbnail of user wiesn
Canada
1 review
1 helpful vote
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October 18th, 2013

I am out of words for canvas quality and picture print, can't describe how awesome it looks for the price it costs.

The other thing which I didn't like, is the 2 weeks long shipping. I presume it's standard shipping period from US but in the beginning I thought that company ships canvases from Canada.

Overall - canvas is awesome, and shipping duration could be better...

Thumbnail of user clydem150
Canada
1 review
0 helpful votes
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October 20th, 2020

As a repeat customer from several orders, very sad to see that the customer service has been rapidly deteriorating. Called in to speak with a representative, was getting the runaround and never did escalate my call. Call back to speak with a manager and was told no managers or supervisors on shift. The issue was a matter of which promo was applied to my purchase, which was never able to be resolved. Product is very good, customer service is a zero out of ten. I did post this on my social media channels as well.

Thumbnail of user annel10
Canada
1 review
0 helpful votes
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September 5th, 2012

Stay away from this website! It says it takes 4 business days to deliver and we ordered it about 2 weeks ago and we still haven't received our canvas photo. And now the canvas photos won't arrive in time for our wedding! Also, they forgot to mail us one of our canvas photos! There goes our wedding day! Also, this company is not a Canadian business, they are located in Florida!

Thumbnail of user leahanns
Canada
1 review
0 helpful votes
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March 19th, 2021

Super impressed with the delivery time! Not quite a week from order to doorstep. Packaging was not sealed when it arrived. The canvas quality is fantastic and is mounted on a solid frame. Excited to hang these canvases on my wall.

Thumbnail of user robertaj39
Canada
1 review
0 helpful votes
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August 27th, 2020

I highly recommend BestCanvas. I have had many photos put on canvas. I am a cancer survivor and sell my photos on canvas to raise money for our local cancer centre. The canvas prints are always of excellent quality.

Thumbnail of user bloggerrusr
Canada
2 reviews
3 helpful votes
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December 14th, 2010

Wanna try yourself? Make sure you'll pay via PayPal, so at least you can get your money back after a month of writings.
I have placed the order and tried to get hold of the company since I wanted to get it faster. They do no answer emails and phone calls. My further investigation led to the knowledge that the company is running by german-polish guy, who is a pure scam.
As soon as I got money back via PayPal, after 1 month I received an email with the invoice. And - surprise! A month later I've got a parcel from them. With someone's print job. So, the company is printing, or just delivering garbage from a printshop nearby. I called them once again, they did not pick up the phone. So, I put everything into my recycling bin. Bad story behind a nice website, and a good business idea (and prices!). bestcanvas.ca scam bestcanvas.com scam

Thumbnail of user hollym303
Canada
1 review
0 helpful votes
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December 9th, 2020

I have ordered quite a few canvas prints from this company and have always been very happy with the products and pricing. The only complaint I would have is that although it is a. Ca website the products are not coming from Canada. I was hit with extra FedEX charges in addition to my shipping costs after the products had arrived. I have still found it was worth it for me to continue to order from this company.

Thumbnail of user lm353
Canada
1 review
1 helpful vote
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October 28th, 2021

My prints finally arrived, the box is damaged, my prints are the poorest quality I have ever seen! The canvas is "sagging" in places, it is put together with 4 staples into the wooden frame! No wonder they were so cheap!
This review is asking for pictures of the damage, but will not allow me to upload them.

Will definately NOT be recommending or purchasing from this company again!

Tip for consumers:
I did not experience a great level of quality in the shipping or in the product. Thoroughly and completely disappointed and will NOT be recommending or ordering from this company again.

Products used:
canvas photos

Service
Thumbnail of user philippm1
Best C. – BestCanvas.ca Rep

We are sorry that you are unsatisfied with the quality of the product you received. We want to make sure you get something that you are completely satisfied with. In order to process your complaint, we kindly ask you to send a short email to our customer service. Please also tell us your order number and attach a few photos of the defective products.

Thumbnail of user malloryg18
Canada
1 review
0 helpful votes
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October 26th, 2020

Two out of three canvas' look great but the third is all distorted. It would be good if that were mentioned before time so that the customer could change the size of the canvas for best results. I will mention that it was quick delivery and service.

Thumbnail of user mariec65
Canada
1 review
5 helpful votes
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February 18th, 2016

I bought 6 canvases from this company because I couldn't pass up the price. Since I bought over 150$ worth it was free shipping. I ordered these and they came within a week! I am also from Ontario, Canada and I believe they are made in Miami, Florida. That us fast service. After I ordered I decided to read some reviews... to say the least I was very nervous of what was going to show up on my door step. To my surprise they were absolutely beautiful! None were warped and no marks were on the photos. The quality was great! I'd definitely order from them again!

Thumbnail of user terryb337
Thailand
1 review
0 helpful votes
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January 18th, 2019

I ordered a 24x36 canvas enlargement with a hanger for my wife for Christmas. Our friends also gave us the same photo, enlarged by Walmart, as a Christmas gift too. The Bestcanvas one was so dark, poor contrast, poor wood frame. Total garbage.

I have attempted emails and phone contact and no response. Now I get the email bounced back. STAY AWAY!

Thumbnail of user philippm1
Best C. – BestCanvas.ca Rep

"Dear Terry,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@bestcanvas.ca Our experts will immediately take care of your request. We're looking forward for your reply, your BestCanvas-Team"

Thumbnail of user brandong134
Canada
1 review
0 helpful votes
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October 26th, 2019

Have ordered multiple times and have got about 50 canvas prints from them. All have turned out amazing and the pricing is great. All have came very fast, it only took 3 days for them to come from Flordia to me in Ontario, I had ordered on a late Monday night, they already had shipped by Tuesday afternoon and I got it Friday. They package them very carefully as well, each time they have come in perfect condition and were carefully wrapped and protected, it actually took me about half an hour just to get it from the packaging as it was packed very safe. They look amazing, the pictures look way better than looking at them on a screen. Overall there has been zero issues with them after multiple orders, I would highly recommend to anyone, you can decorate your living space with amazing pictures of anything you want for cheap. Stores charge over double for some ugly random pictures, so why not get exactly what you want from this great company.

Products used:
Custom Canvas prints of various sizes

Service
Value
Shipping
Returns
Quality
Thumbnail of user audreyj2
California
2 reviews
1 helpful vote
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May 29th, 2013

Ordered canvas for the first time from bestcanvas. I had to wait almost a week for it. Needed it as birthday present for my mom, so I was in a hurry. But despite the waiting the result looks really great, excellent work, good colors, and a firm frame. Next time I’ll know to order earlier so the waiting is not so stressful.

Thumbnail of user johnr2793
Canada
1 review
2 helpful votes
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October 1st, 2020

I ordered a metal print and paid way more than other competitors had advertised because I wanted it to be higher Quality. What arrived was absolute garbage. It was sold as a ‘metal print' and it was nothing more than a sticker glued to a paper thin sheet of metal that was then glued to a foam board. The sticker was peeling off in two places.

Absolute garbage

Tip for consumers:
Do not buy their metal prints

Products used:
Metal printing

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbaraw21
Canada
1 review
1 helpful vote
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October 20th, 2013

I am most happy with best canvas.ca I placed an order & forwarded my photo on the internet and as promised the canvas was delivered in 7 days from day of order. The order was shipped from Florida to Alberta, Canada. The finished product is of great quality and I am very pleased with how it looks. The web site was very user friendly.
Yes I will be ordering more canvases from best canvas.

Thumbnail of user haileyd
Canada
1 review
3 helpful votes
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May 9th, 2011

How do you get ahold of these guys?! I just ordered something that I was charged 55$ for, then realized I should have ordered it smaller and Googled a contact as there is none on the website! Now I find this blog saying they are total scammers but I see some people have called them or emailed them?! Im so mad now! I was ordering a gift for a friend and not it's 55$ down the drain...

Thumbnail of user jeremys635
Canada
1 review
1 helpful vote
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March 26th, 2021

I've ordered about a dozen times from bestcanvas.ca. Every time has either been a perfect delivery, or the willingness to make it right. On the occasion over had to deal with a delivery issue or a QC issue, they've been extremely quick to make it right. Their prices are untouched by anyone elses, and their quality and service have guaranteed they will have my business for years to come.

Products used:
Canvas wall art

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Canvas Prints from BestCanvas Canada. Your Photo on Canvas for Cheap. Ready to ship within 24h!

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Thumbnail of user philippm1
Best C.

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