BestCanvas.ca

So here's my story: I search and log onto a Canadian website to purchase a custom canvas print. It turns out to be a company based in Miami, USA that ships their prints from Germany through UPS based in the United Kingdom. I have paid more in shipping (which I agreed to) and now UPS brokerage fees than what the actual print cost!. Oh, and the print has never actually been delivered despite being told it was "in transit and on time" 7 days go from a distribution centre less than 1 hour from my home. Go figure? I still would like my order fulfilled but if that can't be done a full refund would be appreciated. I have tried every which way possible (for a mere customer) to contact UPS but to no avail. Thank you.

I would like to state that I sent 5 orders within 1 week and half. I was pleasantly surprised with the speed of my first order. Secon and third one were a bit of an issue but Best Canvas solved my issue rapidly. So when it was time to put in 2 more orders I did not hesitate. So their delivery time is 3-5 busines days. My UPS status has been in the waiting to received the merchandise for now 1 week, I keep emailing best canvas and obviously they do not read their email as they keep giving a pre generated response to my question even if I provide them with more information on the same email. SO my original 5 stars has now come down to a 2 as a result. I feel ignored. I put my orders in and accepted orders from my clients based on their superb first performance and now I have no produce to give to my clients...

I wish I had seen these first... I ordered 5 prints. I received ONE and it's not even a picture I've taken or seen. I have called as well and emailed and haven't heard back. I am filing formal complaints with the Florida Attorney General's office and with the Miami-Dade County Sheriff's Dept.
This place is a SCAM pure and simple. Stay away. I hope people will learn from our mistakes and not get taken by these horrible people!

I ordered 7 prints of various sizes but I wasn't 100% convinced what the quality would be like. I've ordered from other places in the past and was disappointed. But OMG are these amazing! The quality of the canvas, the printing quality, and the prices of the canvases has blown me away. They were delivered yesterday and we will be ordering more tonight! I had pictures of the dogs printed, one of a sunset and 2 that were taken on a motorbike trip and they're so much better than I would have imagined! If you're hesitant in ordering, don't be. Really quick turnaround time and shipping!

I ordered a custom mask with a printed image on it. The image is so "faded" that I am afraid to ever wash it. Further it arrived after the event I ordered for despite ordering within the appropriate time frame. This was my first experience with Bestcanvas and it will be my last. Photos show the image I sent versus the product I received.

Bestcanvas.ca is an awesome site. I have ordered three canvases now from them and I was very please. A lot of compliments.
They arrived within 5 days and was packaged very well.
Will use this site again for sure.:-)

I've gotten 3 canvases done and they all turned out wonderfully. They've started assembling them before they ship them to you which I like. I'm very happy with them. They shipped them fairly quickly. I'll definitely use this company again to get canvases in the future.

The quality and workmanship is no longer there.
I had photos done 2 years ago and they were so much better.
Two years ago the canvas was trimmed in the back of the frame and wooden frame itself seemed to be of a higher quality. Had pictures of the same photo done 2 years ago they were excellent. The new ones are blurred. Don't no why. Will not recommend the company again.

I had already ordered and paid for a canvas and was awaiting shipment when I came across your website. Needless to say, I was extremely worried about what I would receive, if anything! My canvas arrived yesterday and it is beautiful! The delivery was timely, the picture turned out great and I am sorry everyone else here had a bad experience, because mine was just the opposite...

When I ordered prints of my paintings, I thought I was ordering from a Canadian company, but I was not. I was worried that I would be stuck with some huge shipping/duty/tax, but I Was Not!. I spent over the free shipping limit and there were no added charges to my total :)) .
The prep rate is quite fast 2 days (11 prints) and shipping from Florida to Ontario under 1 week, even with the hurricane.
The only thing I changed for my second order was I lightened the pictures of my paintings just a tad as I found the prints came out about 8% darker than the picture I sent, so once I changed that on my end my next order of prints came out just fine.
Very pleased over all, with the quick shipping rate and no faults in the packaging /no damage. I will order from Best Canvas again. And if your have a 1-2 weeks wait for orders at you site, you can ship them out to your customers in under 2 weeks. And not have to stock pile tons of different size prints.
Lisa

It was absolutely gorgeous! I didn't expect a canvas to look that beautiful! I can't wait to order more of my photos on a canvas. Since the first purchase I have already purchased 4 more in 2 days! Amazing price! And fabulous work on the canvas!

I recently ordered four 8" x 8" canvas prints and I am so impressed with the quality! I had my doubts ordering online but the process was so easy and it shipped and was delivered within a week! The photos turned out great and I will definitely be using best canvas again :)

I was so Impressed by my Experience. I ordered as a gift on a whim late at night. The Canvas was prepared in one Day and in my hands Three Days later! All the way from GERMANY! At Christmas time! It is Beautiful also! Do not hesitate.

I had been wanting to get a canvas made for our family photo for a little over a year now. When it comes to getting photo items done online, especially when it's a large scale project, I'm a little nervous as to how it turns out. I was very impressed with the price, and based on the website recommendation, I went with a 40" x 30". It took only a week to get to me, and I was 100% satisfied and impressed with the quality. Would buy again in a heartbeat from bestcanvas.ca!

I placed an order of Christmas gifts in mid-November that never arrived. After multiple enquires I was told that the shipping company must have lost the order so Best Canvas decided to reprint and ship it again. I was told that the order would arrive in 1-business week. That time line came and went several days ago so I emailed again, this time asking for a refund. When no one replied I sent another email and then another. Today I was told that the company is not responsible for shipping issues and that I could email again in two days (which would now be Christmas Day)! I have repeatedly asked for a refund foe this unbelievably horrible service and no one with acknowledged or take responsibility for this mess - they will not even respond. So now, I am out of pocket $140 and have no gifts for family members. So so so disappointed.

The pictures were all chipped on edges and they want me to cut the whole pictures to get refund and get a new delivery. I had to pay duty on this order and I do not want to pay extra duty because of their mistake. They ignore my request and keep offering same bull $#*! offer. Stay away from them

I've ordered several canvas prints over the last 5 months, and each time the price, quality and speed of service has been awesome!
I would highly recommend bestcanvas to anyone looking for quality prints.

I ordered a 8x12 canvas of a picture my grandma for my mom and she absolutely loved it, nice quality print, very beautiful result, especially for the price. Delivery was fast and arrived just in time for Christmas.

Easy to use and super-quick delivery. Quality surpassed my expectations. My only knock is that it is a ". Ca" site and yet the company appears to be based in Florida. Had hoped to give a Canadian company my business. But for service, this was top notch. Thanks!

Received an offer, thought for that price I'll give it a try, despite not being able to use the coupon, because it says not valid, and several emails to correct the issue which is still not done and no follow up from the company to rectify it further, I placed the order. It arrived yesterday and looks beautiful, I am happy with the purchase. If you want to use the coupon they offer, beware, it never works.

Ordered a framed print from some bedroom decor, arrived pretty fast considering COVID and looks very professional! Came well packaged to prevent any damage. Looks great, I'll defs order from them again!

Ordered canvas for my grandparents’ anniversary with their picture of their wedding day. Couldn’t believe how awesome the picture looks on canvas even though it’s an old, poor quality photo and I chose quite big size – 20” x 30”. They’ll be so surprised to see my present. I’m so excited.

I ordered 6 canvas prints from them and all of them turned out great! Some of the photos I used even came from facebook (which are not always the best quality photos to use for things like this) and they still turned out great (the size canvases I ordered were 11 by 14 In. The price was amazing and I received them like a week later. SO happy with the product, would definitely order from them again!
-Hayley