BestCanvas.ca

The customer service at bestcanvas is one of the best I have had experience with. I had some things I wanted to clarify before ordering photo and the girl at support was very sweet and helpful. She answered questions patiently and politely. It was a pleasure dealing with this company. Thank you

I was a little hesitant because of the mixed reviews but decided to give it a shot, I ordered canvases from 8x8 to 16x24. They came 8 days after I ordered them (Ontario) and there was no extra duty to pay. The picture quality is pretty good. I'm giving 4 stars because 3 out of 17 canvases had a slight 2" long line indent from the way they were packaged, I'm hoping putting something heavy on the back of them for a few days will flatten it out. For the price I would say they are great. Will be ordering again.

Poorest service ever! I know it is COVID but come on people. No 800 number to call. You have to call Florida from Canada and sit on hold forever waiting for someone to come to the phone but they never do and the call disconnects. Photos were damaged when I got them. I complained by email. Best I could get was 50% off my next order. Thought what the heck. I tried to make another order, but no place to enter the code they gave me!
Be Very Careful ordering from this place!

Recieved my print the other day.
Nice canvas and frame. Make sure your pics are good quality or they may turn out blurry. Only complaint i have is the picture is not aligned properly. Its not square to the frame. Other than that arrived in good time. Price was great.

I have used other services for my photo canvas printing. I settled on BestCanvas for quality of print, timeliness, and cost. They beat the competition by a mile. I have put over 30 prints through BestCanvas, each picture was perfect and a few, a bit better than I expected.

Avoid these guys like the plague. Exceptionally slow service (I was willing to forgive this initially due to Covid but it was almost a week between the canvas being ready and it actually shipping) and when my canvas was eventually delivered 4 weeks after my order it was of someone else's family including their young kids. After I eventually got them to send a replacement (no apology was given, put down to "computer error") they refused to send express so now will end up 8 weeks between order and receipt assuming they send the right canvas this time. Useless.

Took a chance with not knowing this Canadian company, glad l did.
I received a quick acknowledgement of my order, cost, and shipping status.
The delivery time was very fast 5 days from the placement of my order.
The product, a canvas photo, is very well done, good quality material and easy to order.
Now l need the compatible frame (which they sell) l will not hesitate to place the order and take a closer look at at all of their remaining products.
BestCanvast will remain my go to company for all future photographic purchases. Glad l found them.

I am very impressed with the quality of the print I received.
It turned out as I had hoped it would.
I will order again from this company and will gladly recommend it to a friend or family member. I've already sent my daughter the company website.
Thank you

I ordered 2 canvas print and got them extremeley quickly! They were also well packaged to avoid any damage. No complaints what so ever!

I wish there were more templates and options to chose from their website as I would definitely order more in the future!

I am so thrilled, I ordered so many and everyone of them looks amazing. I was scared to be honest ordering cause I've never heard of yous but WOW, I'm very impressed and will order again. Thank you so much

The actual canvas was beautiful but my picture came out really blurry. I know it depends on the resolution of the photo but would have been nice to have been advised before they printed it so I could send them a better one.

The canvas I printed had a white lines and all the sides were pulled so they were no longer straight lines - looks absolutely terrible.
I have tried to contact them via email but they have not replied and their phone #'s listed are not in service!

Love your canvas's. I was skeptics on how the images would look; grainy or blurry but they were actually perfect. So I'm selling my old landscape photography with my prints on your canvas's to clients because that how much I love Best Canvas.

I ordered a blanket as a Christmas gift, with guaranteed Christmas delivery. It arrived over a week late. I couldn't get any updates on its delivery, as neither of the phone numbers available on their website were working and the tracking number they gave did not work. Also, no one answered my emails about it until over two weeks later.

Additionally, I ordered the blanket to Canada. On their website, it is indicated that they will pay customs fees. They did not do so, and I had to pay it at the door.

When I emailed to complain, they offered me a voucher for my next purchase (hilarious -- NO WAY will I order from them again). I have followed up asking to be reimbursed. I will update this review if I hear anything. If not, I will be considering alternative legal options.

Overall, total scam. Don't order from these con artists. Many more legit companies offer the exact same product.

Overall very satisfied with this companies performance. I received my blanket finished with tons of time to spare when I originally thought it would be a time crunch. I purchased the cheaper material blanket. It is notably a poorer quality of material, almost towel like. The product and picture itself is great. If I was to buy again I would probably step up and get the better quality material as this isn't as much for keeping you warm and more for display on a wall etc. Would purchase again 100%

BestCanvas provide me with the most affordable means to enlarge and print my photos - OK so it is not a lab - but it does a fantastic job for the consumer market - if you want advertising quality go pay oodles for gloss. I am in Canada and yes I know they do the work in the United States, that does not mean the quality is lower than anything in Canada. They messed up on me once, I expressed my concerns in writing to the customer services and was pleasantly surprised to find that they put the issue right and reissued my prints in good time. I am from UK living in Canada and could not find anywhere in Canada that printed 60Mb images and shipped for the prices this company does... so negative reviews... go shop elsewhere. I will stick with this American firm that has a Canadian shop front.

-Metal photo. Arrived damaged. (Corners peeling)
-They want the customer to return it at CUSTOMERS expense.
-In Lieu if sending it back, they actually demand video proof of cutting/destroying a metal print somehow without injuring myself.
I wasn't going to risk cutting. Myself.
I don't need the refund that badly but want people to know this is how they operate.

The overall quality of the image was fine but the corners somehow started unglue and lift.

I have now read some of the other reviews and realize that I am not alone in my frustration. I ordered a product on Dec. 10th with "guaranteed Christmas delivery" and it has still not arrived. I emailed a week ago inquiring about where it was, no response. I then emailed again, no response. Finally, I emailed yesterday and still no response. I've called their number at least 6 times where the message says "there's a hurricane and we've sheltered our employees inside" which is complete bs. Thank god my order was not ridiculously expensive so I'm not out a lot of money but it is so disappointing that I am down a gift for a friend. Once I (hopefully) receive this order, which will certainly be sometime next year, I will not be using them again.

Had our family photos done and was SO happy with the quality, speed, and price. It was the least expensive by far (there was a sale on, would be nice to see that a re-curring thing) but the quality did not suffer at all. Will order from bestcanvas.ca again in the future!

Ordered a canvas and a hang-up set, received the canvas about 5 days after placing the order, but i still have yet to receive the hang-up set and it's been nearly two weeks since i got the canvas... i contacted customer service through email about it 3 times and still have yet to hear anything back. However, one thing i DID receive was a UPS customs bill (i live in Canada) that was $14.00 on a $20 purchase :) i figured the product would be coming from the United States since it says they're based in Miami, but it shipped from Germany? Wouldn't really recommend this website to anyone now, kinda seems like a scam.

I ordered a 24" x 36" canvas on Monday and received it on Friday - in late December! I was amazed at how quick it was made and sent to me. My dog had just passed and the canvas was of her so it meant that much more to have it so quickly. And the quality is great, it turned out exactly how I pictured and I couldn't be happier with my purchase.

We ordered 11 canvas prints and the quality was unbelievably excellent! Super fast and important to note: 1 of our canvases had a tear from production. We notified Bestcanvas, sent some photos to show the issue and voila! They were on it. They sent a replacement and made sure we were happy! Highly, highly recommend! And we will do so to anyone looking for canvas prints!

I ordered 2 prints with black edges. I have ordered these exact prints from other companies before with black edges but clearly Best Canvas should not be offering this option. On the smaller print the black edge is visible on the front on one side by about 1/8" making it look very odd (could have been missed). The larger print is ridiculous, the black border is on the front of the picture on one side by 1/2". This is not something that is possible to miss. The fact that someone attached this canvas to a stretcher then packaged it up and sent it out shows that there is ZERO quality control in this company. I have sent emails and pictures and they have only offered to reprint the small print. Not good enough! I will be returning these prints to the company COD and asking PayPal for a full refund.