Bestsecret

I am a long-time user of Bestsecret, a diamond member with a lot of distributed invitations, to mention that in all those years I had 3 refunds.
Last order, they sent me the wrong color of boots (Högl), but I liked the model, so I left them, only to have them break on the sari after one wear.
I wrote to the customer service if I can return such a product, to which they replied normally yes, that two weeks after sending (and after sending a couple of emails to CS about the package and the refund) she would receive the package with the same boots back with a letter, we apologize but we do not accept returns of used goods.

Worn goods that broke after one wear?!?!
They were so disgusted with me that money was no longer in question, I asked them to delete my account because I didn't even want them to have my name in the database, nothing.
They are disgusting and I am so sick of them, the customer service is a disaster!

We are forced to write here because other attempts do not produce any results. Our family has been a client of the Best Secret online store for many years. (diamond status). During this time, an amount of more than 1000 euros was collected in the form of vouchers, which can be exchanged for the desired product in the same store. At the end of November, we wanted to give Christmas gifts to relatives, but we discovered that all three accounts were blocked and it was impossible to order anything for a reward or money.
We contacted the support service by phone, but they could not help us, as they are not competent in this matter.
Several letters were sent to the company's office, to which a standard and rather rude response was received (other regular customers also received exactly the same letters). We are deeply disappointed by this attitude and demand that Best Secret adequately resolve the issue. We have vouchers totaling €1200 that we have been collecting for years, they are now blocked, but according to German law we have every right to use them!

Best Secret has no right to take them away! We're waiting for answer.

Fam. Buntjer

Fantastic choice of items for the whole family active life (clothes, shoes, accessories) - good value for the money, fast free delivery and return. It simplified my life and enriched it with quality items. I recommend. You can try it using my invitation VQG-N7H-7C5.@ bestsecret.com

Great quality, fast shipping, and appropriate prices.
Very satisfying service in general:)
Recommend!

Great site.
You can find a lot of quality products with amazing discounts.
The customer service is accurate and quick.

Invitation code: VG6-C6F-W43

19 oktober herfstdeal Swarovski gekocht, korting van best secret was 74,99-20%=59,99 euro. /Geen 20 procent voucher. Geen beloofde extra 15procent gekregen. Klantendienst beweert dat de Swarovski geen herfstdeal was😡😡😡BEST SECRET ZIJN OPLICHTERS EN BEDRIEGEN DE KLANT, VALSHEID IN GESCHRIFTE /factuur vermeld kortingsvoucher die ik niet had en ook niet werd toegepast. ONBETROUWBARE WEBSHOP😡😡😡😡

Good day all, I hope to secure other people with my experience with this company. Ftom 14 of October they don't back me money for this order *******866! I received letter from them 100 times with different information and lay, i ll add all screenshots and documents here as well:
14 of October with confirmation they received return
24 of October you send me email that dhl lost return
After many email they confirmed refund and still one month keep my money! I have dhl official letter they delivered you this return.There serious problem for reputation of this company. My bank security department started investigation against this company.
I am till now waiting refund letter from them.