Betsey Johnson

After seeing the negative reviews from others (of course this was after I had placed my order), I was very nervous. The shoes arrived in a week and are exactly as I expected. Fedex delivered and I was able to track my order. The Betsey Johnson site wasn't easy or reassuring about the order getting placed - like sales tax and things, but they did send me email notifications of order received, shipping date and when it had been delivered. No complaints here.

They don't accept credit or debit cards…WHAT? I would think a reputable company such as Betsey Johnson would have more paying options & better customer service. You just lost a 20 year loyal customer.

I loved these booties when I saw them so i ordered them. They arrived and loved them even more. They are very comfortable and they go with a lot of things. The other thing that I love is that I won't see a lot of people with them.

I ordered in December 3rd,2023 o pair of Diva Ivory boots, and I paid 99$ for boots and 44.95$ for shipping, plus taxes. This was ok, but in January, 23rd, 2024 I received a letter from FEDEX that I still owe them another 56.60$. In total I paid 100.95$ for shipping and 99$ for boots. This is unfair and unprofessional. When I made the payment, I considered that I paid the total amount for the boots. It is unacceptable that after almost 2 months I received another amount of payment for shipping. Also, when I placed the order, the delivery time was 1 week not 1 month. I will never order anything from them again.
Bad experiences, bad customer services, bad shipping.

Purchased pink floral sparkly tennis shoes. Loved wearing them with my black scrubs. 3 months & the shoes are coming apart. Customer service said too much time had passed and could only offer a coupon for future purchases. Nope. Not wasting my money again.

I ordered some boots from betseyjohnson.com. They were supposed to ship out on Monday, checked the status today, Wednesday, and now have been told that they don't know when they'll be shipped. Would have been nice for someone to let me know as these were a gift to my sister for her birthday tomorrow. Paid extra for 2 day shipping as well. Very disappointing.

There's no over night shipping with there products! It's more like whenever they decide to ship it to you. So if you need your shipment on a certain day make sure you order 2 weeks or months ahead of time in order to receive it! Their customers serves suck via email and phone. They don't care about your concerns at all! They think it's funny when you're up set and don't do anything to help you in a better way! So don't pay for extra shipping to get your package sooner. There's no such thing.

I have been very dissatisfied with the sequins booties womens shoes. Purchased many pairs for my daughters stage shows. The Silver shoes for some reason kept cracking along the toe and the ankles. They sent me a new pair and the same thing happened. They are only worn for stage shows and they should not crack this fast or at all for the price. I will not be buying from them again. I can find cheaper ones for Amazon.

I ordered May 21 and still don't today! Was sent a tracking number 3 days ago and all it says is fed ex awaiting package and no date given. This is bad business! Customer service isn't any help at all. I could've just ordered the bag thru Amazon and would've received it the next day and free shipping. This is my second order with Betsey Johnson and apparently the company doesn't care. Never again Y'all suck

I do not recommend buying from Betsey johnson.com. Every time I buy from them their products come a month later then their ship date. Also their customer service is awful. They have no idea what's going on and no idea when you will get your order. And believe me I am a huge BJ fan. However I buy from mostly eBay instead or look around for other distributors.

Ordered some shoes for my daughter last week, six days later they have still not shipped nor can customer service tell me when they are going to ship. Even though they are in stock. If you need anything even somewhat quick this company can not deliver. Stay away you have been warned!

I will never! Order from Betsey Johnson, they don't say when taking your money that your order will take weeks to ship. You cannot cancel the order even though it's still unfulfilled and unprocessed, and this sucks.
I ordered the shoe for a special event but they will not come on time and I will no longer need the shoe.

I ordered a pair of shoes for $137 in October. I reached out to customer service a month later because I never received a shipping confirmation, but they took my payment. Customer service told me the item would not ship until Nov 21st. Here it is Dec 21, and I still have not received a tracking number or anything. Customer service is no longer responding. I will never buy from here again.

Ordered my daughter shoes in January. Told me they were back ordered till March. March came know they say back order till June this is not acceptable. I can see 30 days maybe but almost 6months really and when I ordered they said in stock. Was for a important event which has passed sadly.

Three times I have contacted customer service about my tracking information not being valid and they have given me some basic answer. I need my order before I go on vacation otherwise they can keep it! If you have to have something g from Betsey Johnson please don't order from direct website. I don't know what they have going on over there. It's been a nightmare

I received my order *******, to small so I emailed customer service they responded but trying to get a return label has been a nightmare, the website is horrible but after reading the reviews I see why her ratings are so low. I tried them on, and they are too small hurt my feet so bad because they don't fit. I'm scared to exchange them for another size after reading the reviews I just want my money back. Looks are very deceiving.

After one use the wheel came off when I picked it up from the airport. They said they were not responsible so I reached out to company to basically tell me it's not their problem terrible customer service

I ordered two dresses for my daughter and a pair heels from the website. I never write reviews but Betsey dresses fit like they were made for the wearer and they never disappoint. The quality, fit and style are hard to beat. The shoes are just beautiful. All three items arrived on time. It feels good to give a gift that's stylish and trendy without sacrificing quality. Betsey never disappoints and checks every box.

I have been wanting these Betsey Johnson Rhinestone sneakers for some time now. I finally caved and spent the money and got some. Now know they are really pretty shoes! But they must be cheaply made. Know that I have only worn them maybe 5 or 6 times to work at the office (receptionist position) and one time shopping. So it's not like I've ran and played sports in them outside. I keep them in their original box when not wearing. These started coming apart at the seams little by little since about the 3rd time of wearing them. I could understand if they were cheap $20 shoes. But they are almost $100 with the tax. You would think costing that much money, they would hold up since they have been gently worn. They sure should NOT be falling apart this soon or at all for that matter. This is a photo of one shoe. The other one has begun to come apart also. Would I purchase again? No!

I love Betsey Johnson products. They're unique, shiny, girly, and fun. However, I'd suggest buying them from a store instead of their website. I bought a pair of shoes in October and they still haven't arrived. They were out of stock, but said they would ship by mid November. Two months later, it's been shipped by the cheap slow FedEx home delivery, and hasn't arrived. Its December 17h today. I'm going to return them now just because of the bad service.

I purchased two dresses. Neither of them will work for me, so I called to send them back. I was notified that there would be a restocking fee. What clothing store has a restocking fee? Can't remember, but it was $7 or $8 and I'm hoping it wasn't for each item returned. Wow. Greedy company.

I love all of her products even thou i wish her jewelry would be of better quality, her clothes are very well made and trendy and her lingerie fits well on rounder breast. Her soes would need half sizes

I really like this site. They have good collection of bags and sandals. So far I ordered 3 bags and 2 sandals from this site. They were beautiful and they delivered it on time.