The company's reputation is predominantly negative, with numerous customers expressing frustration over withdrawal processes and perceived scams related to bonuses and payouts. Many reviews highlight a lack of transparency and support, with claims of unresponsive customer service and deceptive practices that make it difficult for users to access their funds. Positive aspects are scarce, with a few mentions of ease in account creation. Overall, the feedback indicates a significant distrust among customers, suggesting that potential clients should approach this company with caution and consider more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
This site is a complete and utter joke. They now have some stipulation that live plays must include a line that says ot included for those plays to count. There isn't a site in the WORLD that doesn't count overtime or extra innings unless it's for that inning or quarter or period. On top of that they make it a ROYAL pain in the butt to get your money back once you make a deposit, and their bonuses that they brag about offering only are available if your a loser and are not up on them in terms of deposits and withdrawals. IE, if you deposit 500 and withdraw more than that you can't get a bonus on any future deposits until your deposit amounts are more than you withdrew. AVOID THIS SCAM SITE THEY ARE A JOKE. There are tons of other legitimate options that actually care about their customers winning and make the experience enjoyable. They are a joke. Go to fan duel, draft kings, fanatics, anything but these clowns.
Been trying to get my little $65.00 from them for 10m years. Not much but the principal.
They are even from here but Costa Rico by way of Finland. Ask them for there address and you will find out. Suckers.like me
OkY can't believe after loosing my all and all winnings n everything they don't give me bonus at all. Keep asking many times via chat and they also don't respond n don't care about loyal players. I been with bet us more than 3 years now n bad bad customer service. Don't play there friends. They always got my all money n not giving me any bonuses and they r not replying even now. Lost more than 100k with betus n go with other casino than betus..
Shouldn't even be legal in the United States played the bonus over 30 times got up to 360 they said I can can only withdraw 125 dollars
Can someone PLEASE explain to me how it is these people can take your money in seconds - then ask you to wait 72 hours to withdraw it … house doesn't have enough an edge? Joke - your business model is pathetic.
I have observed in the last 2 days that, my wager is been manipulated after placing it, they remove one of the selection i made and put in another game that i did not select.
I did not select Maritimo ( vs. CF OS Belenenses). I did not select that match, it is not even in the list that i picked my game from. This the second time i am noticing a match that i did not select, showing up on my wager. Other players show take note.
$#*! these guys terrible betting site no live bet parlays and no same game parlays and you have to call these guys to deposit money giving all your information to strangers $#*! these $#*!s. When draft kings become legal everything else will become obsolete
I've never had an issue here I see a lot of comments that are given this place a bad review it's real simple don't take a bonus when you take a bonus you lock your deposits into that bonus and that roll over that's all I see on here with these bad reviews I've always gotten my money quick and fast and easy. Why would you ever want to lock your deposit in on a bonus rollover makes no sense I'll say it again don't take a deposit bonus and you won't have any issues with this site getting your money
As has already been stated, this business is very difficult to do business with. And that's being charitable.
Short story is they make it as difficult as possible to get a payout should you desire one. Multiple forms of ID, bank statements, all sorts of hoops you're asked to jump through. All so that you get frustrated, leave your money in the account, and eventually lose it as it becomes too difficult to try and get paid.
When/if you DO get paid? They'll send you a CANADIAN check which your bank will charge a fee for in order to accept it. (Not to mention it costs $50+ to get them to send a check to begin with. Unless you want crypto or bitcoin or some other bulls*** form of payment.)
They are very unethical and will do all they can to rip you off.
Never put your money with these people! They are scam artists and never pay off! They come up with fees so heavy that you never get your winnings back. We placed a $50 super bowl bet and won, Then they charged us $55 to get that payout back. I cannot tell you enough how terrible these people are. Not only did they make you jump through hoops in order to provide documentation to get your money back but spent over 2 hours with the company in order to do that. They sure took our money out of our account to place the bet but did not want to do anything in order to give it back. Instead they should be called don't Betus.
Don't ever put money on this site. They are a scam and will tel you you have to wait longer for your money or even free play. They are a scam and use fanduel draftkings or sportsbetting.ag
Last November, I signed up with a modest $120.00 deposit, for which I received $120.00 in matching bonus bets. I made a couple of wagers on NFL games and they both won. At that point, I decided to withdraw only my initial deposit of $120.00. When I went to my account to initiate the withdrawal, I found I had a $2,600.00 "rollover balance" and was not allowed to get my initial deposit of $120.00 back. I called BetUS and spoke with a customer service rep who was extremely rude to me and said stuff like "maybe you should have read the terms before signing up" and "ALL the betting sites do this" (which is a complete LIE). He never was able to explain to me just why my initial deposit of $120.00 had turned into a $2,600.00 "rollover balance" that I had to satisfy before getting any money back. I was able to close my account and I also cancelled the credit card I had used to make my initial deposit. I have chalked this up to a lesson learned the hard way. DO NOT SEND BETUS ANY OF YOUR MONEY! IT IS A SCAM, SCAM, SCAM, SCAM.
Like other reviewers I wish I caught this sooner. Deposited $500.00 during football season... won lost and bet all football season each week. Near the end was down to $100.00 then last couple weeks and playoffs won bets to get to $600.00 requested payout and said I must bet $11,780.00 due to rollover bonus. So my money is stuck in there. Can never get it out. Total ripoff. Do not deposit money. I will take my funds and do stratight bets hoping to get a bove that mark. Hahahahahahaha never going to happen. I would have to hit about 50 bets in a row. SCAM SCAM SCAM SCAM
I deposited money to open an account. Just to find a glitchy website with no obvious way to request a payout except calling customer service.
After phone call a healthy wait on hold I was told that to request a payout I would need to: 1) wait 72 hours 2) provide a photo of the front and back of my credit card and 3) provide photo of my ID. I said this is ridiculous as none of those things were required to make a deposit. And I just wanted the deposit refunded to the same account. The representative was very aggressive, rude and said that if I did not follow their procedures the money would "remain in the account." I said that's a scam and he immediately became more rude and offensive saying that they have been in business for 30 years. Wish I had read their reviews before depositing money.
After betting and winning two money line bets, I was told that the bets were somehow based on points spread or something else I don't do or understand. Requested the account be closed and remaining funds returned
Still waiting after 3 weeks and multiple calls
Also charged me $30 extra to deposit $200 from my credit card WTF?
Guys are bad news all around
These guys are absolutely terrible to deal with. Rude, unprofessional, etc. You'll never get your payout. Stay away! You've been warned...
Had a great few days with their book. Went to pull out bitcoin the same way I have with other sites, copied and pasted my Bitcoin address, and never got paid. Continually get the runaround where, "oh it should be coming through today or tomorrow" and nothing shows up. Been over a week and I don't think I'm getting my $1750. I don't know how this site stays in business. STAY AWAY!
This company is the biggest scam of all time. If you win you are unable to withdraw funds unless you hit your min rollover which is a ridiculous amount of money upwards of $7,500. This was never mentioned on any sign up page or when speaking to live agents.
Upon hearing this when asking to be paid out they said it is mentioned in their terms and conditions. So they deliberately hide vital information such as this to scam everyone that signs up.
DO NOT SPEND YOUR MONEY HERE!
I deposited $300. That had a matching offer. I immediately bet the$300 on the Cowboys to cover which they did. So I bet the$300 I deposited and won. Then I bet the matching$300 on some college games. Won some lost some. So I bet my cash and I bet the bonus money. I have a $800+ balance. Requested a payout. It's refused. They say I have to bet $5,000 more dollars on "qualifying bets" before I can be paid out the $835. Stay away. Do not use. Total scam!
This might be the worst sports betting website out there. Trash company trash costumer service don't use.
Answer: It's a scam. They don't give you your money back They claim you took bonus money and make you spend a lot more They claim you took bonus money and make you spend a lot more to get your money back they are a rip off
Answer: It's like 95% complaints. I'm trying to figure out why as well. Worked for me.
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