Bhgre

Selling a house can be stressful, but this is not the time to question your agent's loyalty.

Link: https://www.bhgre.com/

Even though this feedback is not one of those disappointments because the house sat on the market for an additional 90 days, and they promised they would sell it quickly.
Yes, things are unpredictable, in an ever-changing housing market, plus each buyer has his or her own preferences, price point, affordability, and macro and micro issues beyond an agent's control. Therefore, no one can fully blame an agent or a company for the additional cost of keeping a house on a market and in my case an extra 12-15K in mortgage payments.
What has transpired from this overall process, it seems, a hidden dishonest business practice, is where it becomes problematic:

This may not be the agent's initial intent, or maybe she was following a script, but regardless, it is wrong and should be highlighted to let others know to be careful.

They are simply unethical, and nothing more than a company looking for ways to increase their revenue at any cost at the seller's expense.

I had no reason to believe other than Better Homes stoned wall my house and ignored other potential buyers who had an interest.

I am not an expert in the real estate business, and when I put my trust in the one who says they are, and even when both sides may have a disagreement from the price point, what needs to be enhanced, any of the backdoor deals and work that goes into a listing, is their business, but I also recognize when poor service and dishonesty must be addressed.

Unfortunately, this company wanted me to give away my house to meet the buyer's financial requirements, and come up with several tactics where you had to ask on multiple occasions whose side they were on.

When I refused and suggested that it be rented since there was no movement on the property going on for 4 months, they had one person in mind, but I should only do a short-term lease, and agree to a contract to continue using the company and the Agent.

This would amount to if the market crashes in 6 months, or let the contract end in the spring, they will be at a price point to purchase.

I also had a rental property listed at the same time, and I will provide later the final analysis. Almost every other house in the area sold within a month.

I am being subjective here. Mine looks better and had more appeal and 11 K prior invested to upgrade.

I again believe she or they had someone else in mind and were hoping I would fold because she knew I had two other mortgages and because I refused to lower the price significantly. Her interest diminished, and she let the house sit there.

The claim of massive marketing was simply a script.

If I had let them, they would have come up with incorrect repair bills that would have significantly reduced my equity.

Finally, I had enough and requested that the contract be terminated; she then had an offer within 5 hours.

Because of a previous relationship, I decided that since the potential buyer expressed interest in the listing, it would be fair for her to close this transaction, but even this was a mistake.

We had gone through the house before signing the contract, asked that she conduct a full assessment before listing to make sure, and she told us that the house was in excellent condition, and they had identified no repairs.

As the nightmare continues, an inspection was ordered, and they broke a window latch during the inspection.
No one took responsibility for the damage to the house. I asked to do the repair to reduce any potential unnecessary cost, and that was ignored repeatedly.
They sent someone they found maybe from the street and claimed to be professional contractors who used nails to seal a loose window shut, rendering it inoperable.

I could not let that happen to the new owners; it was a $10.00 latch replacement that I was told could cost more than $500.00.

When I questioned the repair, the Agent sent them back to remove the nails while leaving the window open and exposed.

Before I put the house on the market, I spent over $10,000 getting it ready.

They claimed to have sent cleaners, and weekly lawn service, but I had to return and polish the floors, open the windows, and re-cut the lawn.

Again, each small issue found, I asked to use my licensed contractor who has been working on the house for over 4 years, but my request went unanswered

The property would have been damaged if there had been raining or a strong wind.

They ordered a Radon test, and the company report revealed an elevated level that required immediate treatment, costing between $1500.00 and $2500.

I thought it was suspicious. Therefore, I hired another Radon company and conducted another test, and their result met the EPA standard/ low acceptable radon within three days of her report.

They claimed to have discovered termites, which was false, but when I suggested that I pay for another one because I had it checked prior, she discovered expense credit and agreed to pay for the treatment out of pocket.

I sent several messages to the Broker, Thai Hung Nguyen throughout this nightmare, but he never responded, and totally ignored my concerns.

We asked for potential buyers' feedback for over two months and received maybe one despite multiple showings.

I finally filed a complaint to the corporate office, and he responded by downplaying the overall poor service, and the program they told me that they participated in which was the Navy House program that would have offered some cash back.

The listing sign from the house was removed before closing, but the rental that they also listed on my behalf sat there for months, even when they were told to remove it from the other house and discontinue the listing.

Yes, free marketing… However, after I hired another agent, this property was rented in two weeks.

Once they have your trust, again the business model is to drain as much of your equity as possible for unnecessary repairs.

They tried to use scare tactics about speaking with economic advisors, and market analysts, the market will crash, comparing my house to others that were completely different, with lower square footage, in other neighborhoods, as if I was stupid, to lower the selling price.

You must just hand over your investment and shut up.

They may advertise "Better Home Premier," but if you are looking for a better Agent or a company, consider staying away from this company and poor business practices because better," better" ones are out there.

The Agent was unable to even face me for the closing, claiming false tension when she was the only one who communicated with the buyer, suggested price changes, and how much closing cost to offer, and I agreed.

If I did not play an active role in highlighting and confronting the dishonesty, I discovered from both listings, I would be out an additional $3-5 K on top of the almost 30K in fees, which I believe were not worth it.

This shattered my confidence in real estate, and my next house for sale will be "sale-by-owner."