B&H Photo Video

After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.

I completely understand if something gets damaged in shipping, but my box isn't perfect shape and the monitor I received this cracked on the screen with no cover on the screen. Which means they knowingly, sent me a broken monitor. Insanely terrible at of doing business

Every time I've ordered from B&H it was easy to find what I needed at a fair price. Shipping is nearly always free and I don't need an annual membership unlike some places that need not be named.

I order a lot of things for our small business like computers and computer components and accessories, tablets, A/V equipment, printing supplies. I've ordered a few special order items, which they're very clear about needing additional processing time, and I've always received my orders as promised.

Thankfully, I've never once received any damaged or non-functional equipment, and I've never had to contact their customer support. I've never even needed to return anything because it didn't meet my expectations, which I credit to their product listings being complete and accurate.

As a fair warning, B&H sometimes doesn't allow placing orders, or will not ship during holidays which some people might consider a negative thing, but I fully support their policy and am glad that they are giving their employees the opportunity to celebrate and observe their traditions.

I have purchased from B&H before and have always been satisfied. Their customer service is excellent as well.

Extremely disappointed with this company. Ordered a product weeks ago, and it still hasn't shown up. Customer service is non-existent; they don't respond to emails or calls. It's beyond frustrating. Save your money and avoid this company at all costs.

I was stuck with camera issues and video issues. B&H connected me with Steven M and he walked me through my problems, and explained my issues. I learned more in the 15 minutes with steven than i have in a long time. His in depth knowledge, his patience, professionalism, and great personality is 5 star. Thank you B&H for being the leaders in your industry for customer care, and quality professionalism

B&H is an awesome place to buy computer components and storage. It's cheap, easy to use, and has a lot of free shipping! Since I don't use Amazon and Newegg has gone waaaaay downhill, B&H has become my new electronics retailer.

I've been a B&H customer for more than 30 years (starting at their original storefront). They have always been knowledgeable, with very competitive prices. In the internet age, their website has become the best of all photo retailers, making it easy to find what you are looking for, order it, and have it quickly delivered for no additional charge (if your order is over $50). How much better could it be?

Our teacher, Jauhn Hinkle had ordered lenses and negative carriers, 5 of each. We are completely unsatisfied because he paid all the money and never got the lenses and carriers. Please refund or send the lenses and carriers to Mr. Hinkle. We are a school class and the money comes from Hinkle to get us the education we need.

I needed a solid state drive for my photography. B&H's data helped me compare various products and make an informed decision. I got a fast SSD in a very easy transaction. Great product for a great price!

Last year, I made a significant purchase of a $2,000 computer from B&H. Unfortunately, upon receiving the item, it turned out to be of extremely poor quality and unusable. Despite my dissatisfaction, B&H redirected the responsibility to Microsoft, absolving themselves of any accountability for selling me a defective computer.

Given that I rely on a functional computer for work, I had no choice but to purchase a reliable product from Apple, a company known for standing behind their products. Months later, B&H offered me a refund, but with an exorbitant 25 percent restocking fee. This was unacceptable, especially for a computer that Microsoft had confirmed as inoperable.

My advice to others would be to avoid purchasing computers or cameras from B&H and opt instead to buy directly from manufacturers who are responsive to issues and fully back their products.

I haven't ordered from B&H before but will purchase from again. I was looking for 2TB SSD 2.5" drive at Amazon. The one I found, Honey located cheaper on B&H. I decided to try it. It was easy and quick with quick shipping. Not only that I have smaller capacity 2.5" HDD at home so with the savings, the site presented an external SSD/HDD enclosure for 2.5" drives so I decided to get that as well.

Love BH. Customer since 1989. My go-to source. Highly recommended. Check out the PayBoo card option to never pay sales tax.

Wanted security camera, but did not know which mounts/accesories i needed. Emailed sales support describing my needs, they emailed me back within 24 hours, (I emailed my question on a sunday so it may have been even sooner.).

It will allow connection to any Windows or Apple computer. The Blue tooth works flawless.
I told my son about it & ended up buying him one also. Beethoven even at 250 years never sounded better!
Thank you, folks at B & H.

Customer service at this company did anything but serve this customer. Be very careful before you order anything! I ordered an item and realized after opening it that it was the wrong product. Even though the items were still individually wrapped and untouched in their original packaging, customer service denied my return simply because I had cut open the tape on the box. No compassion. Emails were very unfeeling as they hid behind their return policy. I understand items that have been opened and handled are harder to resell, but this product was completely intact in its packaged form. So...I'm stuck with a $250 product I cannot use over a piece of tape that was cut. I DO NOT recommend any company that has such little value for their customers. I'm a loyal buyer and would have purchased from B&H for a long time had they treated me well. Please consider going elsewhere and supporting businesses that value the customers they serve.

B&H has always been high on my list of retailers to work with when buying new and used photography equipment. They carry brands ranging from niche to name brand and are often listed at great prices. It is easy to keep up to date and track their sold out supplies if needed.

B&H is my go to place for photography gear. They do a wonderful job maintaining their website with accurate product descriptions, product reviews and how to videos. They are also competitively priced and price match places like Adorama, Focus Camera, Best Buy and other major retailers. I have been extremely pleased with how well B&H ships their merchandise too. I have bought from another camera retailer on rare occasions for SD cards and an external hard drive and the other retailer did not adequately package these items and they were smashed. This has never happened with B&H.

What's the deal with the checkout process? I keep having to go back and review address or cart before I get an active "place order" button. I often find myself in a loop of verifying address/payment method/review order until I can finally place the order. "Calculating taxes and duties" also never seems to resolve. This website is buggy. Using Brave browser with shields down. Brave is Chrome based.

Default search provides items no longer in stock. This is a hit to my expectations! It's easy to limit search results to "In Stock" but why would I have to? I understand the value of keeping old reviews and old items for research purposes but an initial visit from a Google Search showing 318+ items should actually have been the 70+ matching choices that were available today - I did buy today from this site after tweaking all the results and now rate it honestly per its request.

I have ordered internationally with B&H. They have not made contact with me, despite having multiple ways of doing so, and when the package got stuck in custom, they let it sit there and be destroyed. They did not refund me, nor apologize. 200$ value worth of purchases- gone. They do not care about your business, and I would advise against ever using their services.

After waiting a couple months for a laptop and being told several delivery dates B&H finally delivered. It's my third laptop purchase with them. I will be hesitant to purchase anything that's not in stock for sure!

The worst experience of my life. They have the worst customer service. Even if you have been purchasing from them regularly for many years, the day you face a problem with an item, they show non responsibility. You should solve your problem by yourself. Customer service are like robot they only have one answer "we apologize, we cannot help you with this matter"
Be aware and don't buy from them. There are so many better options to buy from