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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
They carry what I want, for a good price, and make it easy to order. I always consider B&H when shopping for camera supplies.
Date of experience: May 3, 2017
Service is awesome at the store, delivery to home is amazing fast. Tax from from outside NY, NJ -- what more can you ask form
Date of experience: July 16, 2018
I have and often do, check out other outlets... No regrets... Always end up here with no regrets, one decade after another... Cheers!... Brad
Date of experience: April 18, 2018
I've come to trust B&H over many orders and years. I would think twice before trying to save a few bucks and buying elsewhere.
Date of experience: June 4, 2018
The products I need at competitive prices and free shipping makes shopping very easy. I buy all my cameras, batteries, filters and lenses here.
Date of experience: March 10, 2020
Always have what I need in stock and if not friendly reminders when they are available. Customer service is A#1, always kind and helpful.
Date of experience: November 19, 2019
I talked with the sales department about replacing a lens and within 24 hrs. They got back to me with a solution & options.
Date of experience: May 13, 2020
B&H always has what I need at a good price. They're such a dependable store and have great customer service if you have questions.
Date of experience: November 20, 2018
I have ordered on line and been to the store. They are always helpful and will guide you the operation of any equipment purchased.
Date of experience: July 19, 2020
B & H now offers a special credit card Payboo that saves the sales tax now required to California. Large selection and great information on website.
Date of experience: September 18, 2019
Great web site with easily found products and easy to understand pricing and shipping costs. Thanks for handling such a large stock of Acogs!
Date of experience: September 17, 2019
Always a pleasure to do business with b &h simple quick and competitve on all products-have bought lenses, cameras, ipad pro's and mac book air's
Date of experience: June 2, 2019
A+++++++! I have always been happy with the products and the service. Just ordered a Macbook Air today, $200 cheaper than anywhere else. Thanks B&H!
Date of experience: October 30, 2017
Always easy to order and to receive my material. Good selection. Love the free shipping. Can find anything you need in av/video or photgraphy
Date of experience: November 29, 2017
Love the free ship and no tax. B and H is my goto more than Amazon for big ticket small/shippable tech items. Camera, computer, tablet.
Date of experience: November 27, 2017
The UI and shopping cart worked as expected. There were some problems with an order on a late weekdend night but was resolved the next day.
Date of experience: December 27, 2017
I have been using B&H since the 70's because they have the products I want at a great price and they have excellent service, that is why I keep coming back.
Date of experience: January 23, 2019
I've been a customer with B&H for a long time. Great prices. No hassle returns. And if something is backordered, it's clearly stated.
Date of experience: July 23, 2018
The prices and service are a Godsend. I am a returning customer of B&H having bought many items from them. Couldn't be happier.
Date of experience: December 4, 2017
Always great. Have been doing busiiness with B&H for more years than I can count. Never a problem and always super service.
Date of experience: September 19, 2017
BH online store is really easy to navigate, and it has plenty information to help the customer decide. Good price, excelente communication.
Date of experience: September 20, 2017
Competitive pricing and fast delivery is what I look for in a vender and B&H fits the bill. I've never been disappointed.
Date of experience: November 12, 2017
B&H is great! Quality gear for every level of photo/videographer! Also the first place I go to when I'm shopping for equipment.
Date of experience: March 20, 2018
Painless, efficient, fast and reasonable in cost. My experience with B&B has always been stirling. And, Payboo saves me even more money
Date of experience: March 30, 2020
I won't buy anyplace else. I've tried Amazon and some of the "other" camera stores and none even come close to B&H.
Date of experience: July 24, 2020
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