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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Good products good prices have made many purchases over the years as recommended by a photog friend of mine
Date of experience: November 26, 2018
Apprecate the detailed specs provided by B&H, reviews and the range of high quality products. Easy to use site
Date of experience: June 13, 2018
I needed a zoom lens for my Sony a6300. Did instant chat. Very good experience. Bought the recommended lens.
Date of experience: April 12, 2020
Want me your address please I need hai na na is like the best friend hain people are goings-on is liyee Touu ap k sth bh photo bna rhaa hai sir you can come to well educated and then I can do that is liyee Touu khaa hai sir I am going to be a long night for me
Date of experience: April 6, 2021
It's great to buy from a business that stocks what it sells. Deal Zone offers great deals, too. Free shipping is a plus!
Date of experience: May 7, 2019
Easy web site! They have all the good stuff and ships fast! I would recommend B&H for all your electronic and photography needs!
Date of experience: July 5, 2017
I recommend this vendor. All my items have been well packed and shipped very fast. This is my best option for French Polynesia
Date of experience: September 25, 2019
Very easy and understandable website and payment process. Great products for Dark Room with a variety of papers and print films. Good going!
Date of experience: July 25, 2017
I really appreciate the wish list option as it lets me accumulate items and then refine the list before moving to my cart.
Date of experience: July 31, 2017
B&H has made ordering on-line very quick & easy. Pick it out, put it in the cart, check out. What's not to like?
Date of experience: August 8, 2017
One of the fastest easiest site to navigate. Great search feature. User reviews are realistic. Great prices. Huge selection of in stock items.
Date of experience: August 4, 2017
This is far and away the finest photo video business in the country, in my opinion. Buy from them; you won't be disappointed!
Date of experience: August 31, 2017
Very informative and helpful live chat. Helped me select the best camera for me. Was a clear and easy website to order from.
Date of experience: August 22, 2017
Thank you for your great and speedy service. I always order from B&H because of the great prices, excellent specials and vast inventory
Date of experience: August 21, 2017
I have only had good interactions with B&H. They have always done right by me. Cameras, computers and accessories, lighting--all have been great.
Date of experience: September 5, 2017
B&H has the best selection and great prices for all of my photographic needs. Easy to navigate website, easy ordering and free shipping.
Date of experience: October 18, 2017
These website is very good and their customer care is superb, I would recommend it to anyone who wants to shop with ease
Products used:
canon ivy printing
Date of experience: December 1, 2021
Trusted, best seller
Being this for years
Hope they will e the best for every so we do not worry about fake products
Date of experience: October 18, 2020
Top photo store in New York Service, stock, personnel, on-line ordering, all top notch.
It is the go-to place for all things photographic.
Date of experience: October 23, 2017
B&H is the best in the world hands down. No other store online or off can compete with selection and service. Thank B&H.
Date of experience: July 10, 2018
I love B&H. The whole environment is simple. Best prices you will find for MACs anyway. I would never hesitate to recommend B&H.
Date of experience: November 12, 2017
We like the variety and in stock merchandise from B & H Photo. The technical support team is awesome and are very knowledgeable.
Date of experience: December 12, 2017
Good price for what I wanted, a bonus of free shipping. Easy web site and quick to get what needed to be ordered.
Date of experience: December 10, 2017
I have been shopping hear since the Mini DV 8 Sony Camcorder days... you have a lifelong customer! Unmatched... anywhere in the world!
Date of experience: November 26, 2017
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