- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
This company does not typically respond to reviews
I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I always find great quality on used equipment here at B&H! I've always trusted that their refurbished items are true to their rating.
Date of experience: November 29, 2017
The website is easy to use and offers great options! We use B&H for work but this was a gift card for Christmas.
Date of experience: December 11, 2017
B&H has the best film prices hands down. Shipping is always prompt. Great customer service. I always check B&H before making buy decisions.
Date of experience: August 18, 2020
I always check here first for electronics... Just saved $280 on an Ipad Pro 12.9. Thanks for always taking care of me B&H
Date of experience: March 10, 2019
I've ordered many items from B&H over the years and have always been very happy with the products and service. First class operation!
Products used:
Camera equipment
Date of experience: August 23, 2021
And easy to check out. The biggest problem with B&H is they have too much stuff and too many choices. An excellent business.
Date of experience: August 24, 2020
I have purchased many times from B&H and they are 100% on time and well priced.
These are great folks to work with!
Date of experience: November 13, 2020
I Always use B&H, and I never ever had a problem. The best! Fast, reliable, low prices
Love the convenience of shopping online!
Date of experience: April 16, 2018
I love shopping on BH, it is a learning process all the way. I have been using it for more than 10 years
Date of experience: February 17, 2020
I have known this company for many years. They are ok and prices are fair. Their website gives you many choices of products.
Date of experience: May 12, 2020
Website is very easy to use. I like the fact if it shows stock or not. Easy to place orders and see specifications.
Date of experience: May 14, 2018
Nuff said. Customer service has gotten nothing short of stellar over the years. They're my company, thank you, B&H for years of awesomeness.
Date of experience: March 3, 2020
I am always amazed with the "extras", speed and level of service I get from B&H. THey really work hard and it shows!
Date of experience: April 1, 2020
B&H is a superb photo-video equipment supplier. They offer everything you could imagine, the prices are fair and they offer spectacular deals online.
Date of experience: December 6, 2020
I never have any issues, quick shipping and outstanding customer service. I strongly recommend for anyone who are looking for the electronic devices.
Date of experience: July 22, 2020
I was looking for 3D printing filament. With a simple and quick search, B&H had just what I needed at a great price.
Date of experience: December 15, 2020
Found out we needed a piece of equipment last minute to finish a project in a medical setting. B&H had the item we needed with next day shipping.
Date of experience: September 4, 2019
I've had my worst online experience ever with them, but after reading some of the reviews on other sites, I figured it out.
So, if you are not american, or you don't have a pure american name, you will have to submit a verification, being international shopper, seems fine, some sites used to do it in 2010.
I've submitted the verification request 4-5 times, and contacted their customer service also 3-4 times, and everytime you mail them, they send you a ref number, I useless Ref number that you can't use for follow up.
6 days passed, I decided to DM them on twitter, and I managed to get in touch with one of the directors ( communication) he seemed helpful ( at least someone replying) so I mailed them my last verification with ID, work email and I asked them if they needed more (as usual no reply just another ref number) was last Thursday and they went off till Monday.
By now more than 15 days had passed, since i got a load of ref numbers I decided to mail the latest one to their communication director hoping he will get back to me with an update, instead he replied to me in a discriminating tone, instead of explaining to me what went on with his verification team, he went on to tell the number I mailed is not the order number.
It seemed he saw that I got an Arab name, so probably I still ride a camel and live in a tent, and might stole the credit card I paid with from a tourist.
So I decided, to cancel the order and since there's a reasoning option I chose to type it myself and I put my reasons, was hoping someone would get back to me to get clarification like proper businesses, they cancelled it instantly like they were praying I do it.
What I'm unhappy about that the days I wasted following up with their bot, getting my mail filled with Ref numbers that I should say it again, you can't use to follow up, just randomly generated numbers.
And Henry Posner don't jump here offering support now, because when I needed your support you did nothing.
Tip for consumers:
if you are Arab, Non American, just avoid it, they don't believe you exist
Products used:
Non
Date of experience: September 8, 2020
Products and service consistently the best. Your customer people are always knowledgeable, professional, friendly, patient, and HELPFUL.
Ed Garcia.
Date of experience: November 22, 2020
I love the fact ordering is so simple. Being in the system and having access to great deals will keep me coming back. Free shipping is the bomb!
Date of experience: June 9, 2017
I have been a client of B&H for 20+ years. They are second to none in terms of client service. Best online merchant for photographers you will find!
Date of experience: October 6, 2019
The website is very easy to navigate and I can always find what I am looking for. Checkout is seamless. Keep up the good work B & H
Date of experience: November 27, 2017
A++++ have never had any problem in all my dealings.If I had to complain about some thing it would be the wait of some out of stock items.
Date of experience: February 21, 2018
They carry so many products that are specific to our industry but I have found they are not willing to bend on taking good care of the customer.
Date of experience: December 2, 2020
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
Thank you for your order and this feedback. We regret your dissatisfaction. What you report is contrary to our entire retail philosophy. You have an unresolved issue we'd like to address. Please contact me with details via henryp@bhphoto.com. -- Henry Posner / B&H Photo-Video