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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I have ordered several things from B&H. They are very realiable on their service and knowledgeable if you have had to call in on an item
Date of experience: August 16, 2017
A great company with great service. I couldn't ask for a better place to purchase my equipment. Delivery is awesome and they have the best stuff.
Date of experience: September 24, 2017
You know your stuff. Sales personel always take the time to explain the product, no matter how long it takes. They never try to over sell.
Date of experience: October 21, 2020
I have purchased many things - including 4 MacBooks from B&H. Each time it has been an easy experience. I am sure I will be back again:-)
Date of experience: November 9, 2017
I love the deals of google home mini during black friday at 29usd + 10 B&H gift card! Amazing place to purchase during the "deals" week!
Date of experience: November 26, 2017
Easy to use website and great products. I always rely on B&H for my camera and photography needs. Keep up the Great Service B&H.
Date of experience: June 2, 2020
Great company, used gear moves quickly, buy if & when you see it
If you hesitate and come back later for it, its gone
Tip for consumers:
used gear moves quickly, buy if & when you see it, because if you come back it will be gone
Products used:
camera batteries, shutter release cord, 2 sdxc cards
Date of experience: November 21, 2021
Given that I live in a very rural area I order from B&H regularly and I am pleased with there service more than regularly - they are always ready and willing to send me what I need.
Date of experience: September 26, 2017
B&H provide one of the best deals for all my home office needs. Especially since they are located near home I receive all my purchases same week of purchase. KEEP BEING GREAT!
Date of experience: April 26, 2020
Excellent customer service and price! Also love the expedited delivery service, I am addicted to it!
Date of experience: February 12, 2019
I have purchased many different items, they have always arrived promptly and returns are hassle free
Date of experience: November 26, 2017
A very satisfied Canadian customer! Second time I order without issues. Great service and customer support.
Date of experience: November 27, 2017
Always have competitive prices with extra value items included on many items. Often beats Amazon pricing!
Date of experience: November 27, 2017
Excellent pricing, best products, easy ordering. Very happy to order in this store for various products
Date of experience: November 27, 2017
I just wanted to order a new camera bag that I saw online on another site and B&H had it. Piece of cake to place the order. Good for them and PayPal.
Date of experience: December 17, 2017
I purchase all of my electronic gear form B&H. Fast service, knowledgeable staff, and fast shipping!
Date of experience: January 4, 2018
I have bought SO much gear from BH and they always have the best selection and customer service. There is no reason I'd go elsewhere.
Date of experience: July 20, 2018
Always easy to use website; when called; very informative and professional staff. Will definitely use again!
Date of experience: May 2, 2017
Cannot beat selection or customer service. Consistently high marks and have been repeat customer for years.
Date of experience: February 23, 2020
Great customer service, great products, quick shipping, one stop shopping for all your photography equipment needs.
Date of experience: May 23, 2018
Always my first choice for photo gear and accessories. Great selection, great prices, super easy ordering.
Products used:
Photo printer, camera equipment, ink, SD cards Computer, Monitor, filters, batteries
Date of experience: January 26, 2021
B&H always makes purchase EZ!. Excellent selection. Excellent review to assist in the comparison of models.
Date of experience: December 14, 2020
FedEx shipping from B&H to Massachusetts is horrible! Delivery exceptions extending to 3 or 4 is frequent. Never had a problem with UPS deliveries.
Date of experience: July 15, 2018
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