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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Said no sales tax then at checkout I was charged tax?
Please get back to me *******@borderlandrealty.com----Thanks Terry
Date of experience: December 10, 2018
Best cameras and color printers in the world! And the only company that has ethics! Thank you so much! Have a wonderful day!
Ann Letourneau
Date of experience: December 28, 2017
I always never get my order on time, that all, its FedEx and my neighborhoods fault. I love the website, it is very straight forward
Date of experience: June 12, 2018
Items I can't get where I live easily. Always has a great customer service and selection of items I am interested in.
Date of experience: December 4, 2019
I am a huge amazon fan, but usually if its tech related I prefer to use B&H, simply because the customer service is always top notch.
Date of experience: November 15, 2018
I can use my AMEX card points to buy stuff here. That's seriously AWESOME! Plus, the place rocks too. Routinely cheaper than the big A
Date of experience: June 22, 2018
Never had a bad experience with B&H. I love the kits. They are not packed with a bunch of cheap junk accessories. Keep up the great work.
Date of experience: May 30, 2017
I have been buying camera gear from B&H for years. The selection, pricing and customer service cannot be beat. Once you try B&H, you will be hooked.
Date of experience: May 25, 2017
We've been looking for a ring doorbell and found one for $69 on Green Monday. What a deal! Just awesome! Love this store, the website and chat!
Date of experience: December 9, 2019
We never have any issues. If the technical item is in stock, we will make the purchase at B&H. It's always a pleasure doing business with B&H.
Date of experience: August 5, 2018
I've been using B & H for a few years. I find them convenient and that they have a great variety of products and great customer service.
Date of experience: June 6, 2019
A hard to find item was out of stock everywhere else but B&H had them and I received them in two days!
Date of experience: August 10, 2020
This is the second time I have bought a product from them. Both times, the products arrived on-time, in good condition, and I got what I ordered.
Date of experience: December 20, 2017
If you need some gear, this is the best place to have anything from photo, audio and video!\
B&H is amazing store even to just to go
Date of experience: January 25, 2018
If you need anything video, photo, audio or technical B&H is the ONLY place we go! Thanks for all you guys do!
Date of experience: January 31, 2018
Never had a bad experience with B&H. I love the kits. They are not packed with a bunch of cheap junk accessories. Keep up the great work.
Date of experience: November 6, 2019
B&h is the best for a reason. They have so many products. The site is pretty good...
It's clean, easy to navigate. And checkout process is effortless
Date of experience: May 3, 2017
BH always takes care of their customers. The amount of gear they have and at the best prices is why I always keep coming back to B&H.
Date of experience: December 17, 2018
Purchasing from B & H is a pleasure. I am able to complete my order quickly and now I can move on to issues in my life
Date of experience: November 26, 2020
B&H is a great place to buy equipment, they have great service and if you have any problem they change your products right away! I recommend it!
Date of experience: August 26, 2019
Free shipping and easy ordering is what I like about B&H. I have ordered a lot of items and will order more in the future.
Thanks B&H.
Date of experience: September 5, 2019
Don't fool around. You want smart, reliable equipment from smart, reliable people - and all for a great price - - only one place: B&H
Date of experience: May 9, 2019
Great support staff, no problems with returns. Love the web site and no pressure from staff to buy more than you need.
Date of experience: September 22, 2020
I look around but I always order from B&H. Their selection is excellent, prices are reasonable and returns are not a problem.
Date of experience: June 18, 2017
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This spring a SCOTUS decision opened the door for individual states to require out-of-state retailers collect and remit sales tax even if the retailer does not have a physical tax nexus in the state. To date more than 20 states have opted in to this opportunity. -- Henry Posner / B&H Photo-Video