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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Fast, honest, reliable and great service! And I can't wait for my next NY trip to browse in my favorite toy store...
Date of experience: February 23, 2020
B&H is my favorite store for my camera and video gears. They have great prices and service. I will purchase again soon.
Date of experience: November 26, 2020
B&H online service is quick, smooth and a pleasure to use. I wish other online services were so pleasant and trouble free.
Date of experience: August 25, 2019
B&H has the selection, prices, and knowledge. They sell quality gear! With a great staff and quality product base, why shop elsewhere?
Date of experience: October 7, 2018
Fast, easy effortless shopping at B & H. Always have what I need in stock and they ship fast and often free.
Date of experience: April 16, 2019
Best selection, quality, and prices for ALL of your professional photography gear needs and regular consumer items such as this order!
Date of experience: December 27, 2018
I always love doing business with B&H. Quick and easy! I have made several purchases here and expect to make many more.
Date of experience: March 19, 2020
Great selection and fair prices. Since my local store closed BH Photo is my go to for all of my photography needs.
Date of experience: November 24, 2019
I don't bother to go anywhere else for electronics. I have been using B&H for years. They always has the best price!
Date of experience: November 21, 2018
Fantastic website and overall service. Great product selection and descriptions along with fast processing and shipping. What more could I ask for?
Date of experience: December 14, 2020
Easy to log in. View what I want to look at. Has great info on all the items, and most of the time has the best prices.
Thanks B & H
Date of experience: June 19, 2018
These guys on tech help always educate me as well as help me buy the right product. I've never been disappointed.
Date of experience: March 25, 2020
Before buying a new Galaxy S4 cellphone and batteries from B&H, I called Customer Service to verify that the batteries I was considering to buy (spare batteries - B&H #SAEBB600BUBE) would be authentic Samsung OEM product: made in Korea, assembled in Korea. The reason is that product made or assembled in China has a reputation for not holding a charge, "bloating" soon after first use, and/or burning up. "Joel" stated in our telecom at 2:15 pm on 12/16/2014 that the products were authentic Samsung OEM product: made in Korea, assembled in Korea. He even directed me to the B&H website to see the statement on the picture of the battery shown as proof that the batteries are authentic Samsung OEM product. So, what did I actually get? Two batteries that state "made in Korea, assembled in China". See the digipics of these two unopened batteries. If I wanted knockoff batteries from China, I could have paid less than $5.00 each on Amazon. Instead, I believed B&H would not be so dishonest as to pull a "bait & switch." So, it's clear their company should actually be called "B&S". Please be aware that B&H is a dishonest company and will cheat buyers if at all possible.
Tip for consumers:
1. Be sure to check that you can return something if you buy it and it does NOT match what is advertised (and you do not open the item).
2. Consider that, whenever the price for something from a retailer (ie: profit-oriented seller) seems too good (low) to be true, it probably is!
Date of experience: December 18, 2014
B&H has the best products with the low prices and a great quality. I got what I order in line with the minimum time
Date of experience: July 28, 2020
I use B&H all the time and they are great, customer service is wonderful, I can always buy with confidence.
Date of experience: June 16, 2017
Like always My Purchase Store B&H Have all what I need!
Has the best Price and Stock! On all products
Date of experience: April 23, 2020
B&H always has what I'm looking for and nobody else has better prices on items that I've researched before purchasing.
Date of experience: April 3, 2018
BnH makes last minute gear purchases super easy allowing more time out in the field, less time on a PC.
Date of experience: April 2, 2018
The ease of check out is only exceeded by the ease of finding what i needed. I am a happy return customer!
Date of experience: August 19, 2018
B&H is my go to site for my photography and drone needs. Service is excellent! The website is super easy to navigate and checkout is a snap!
Tip for consumers:
The B&H website is very user friendly. All products have thorough information and Q&A info.
Date of experience: November 1, 2020
The process of ordering and asking questions is easy and fast. I have ordered many times previously and the service is the same... excellent.
Date of experience: July 7, 2019
Always purchase from B&H because they are the #one in Camera Store, when I'm in NYC I always enjoy going to B&H just to see what's available, no other store can match their prices.
Date of experience: December 7, 2017
I've made purchases from B&H in the past and was always completely satisfied.
Like I said above I never had any problems buying from B & H
Date of experience: August 31, 2017
If three's ever anything I need and can't find locally B&H is the fastest easiest and most reliable solution.
Date of experience: August 27, 2018
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