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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I have excellent experience with B&H. Always provides prompt assistance and delightful shopping experience
Date of experience: August 16, 2017
The B and H Photo and video has made shopping for equipment super fun and fast and with good prices. Nice people to deal with as well.
Thanks
Date of experience: November 9, 2017
Unexpectedly responsive customer service. Friendly and pleasant to work with and timely follow through.
Date of experience: May 16, 2022
Check out is very fast, been buying from B&H for a few years, it just keeps getting better. I check around a lot, best price is at B&H.
Date of experience: November 20, 2017
Shop around and you will end up here where you started! All my film as well as digital
Cameras and lenses you can't find better prices or service.
Date of experience: November 15, 2017
I can order everything from a darkroom apron to a SSD drive for my computer from the same store. Pricing is great and free shipping is a bonus.
Date of experience: July 19, 2018
I have ordered a number of things from B&H and continue to come back due the the ease of use of their web site and good customer service.
Date of experience: December 24, 2017
The free shipping is great and we always receive our orders in a day or two, even though we are not in the NY area. Great customer service!
Date of experience: February 1, 2018
The best mail order business bar none! The offer of free shipping is a great bonus! When I need photo equipment, this is the first place I look.
Date of experience: January 23, 2018
Vast inventory and selection of products - excellent notification system - and offers generous return options.
Date of experience: February 28, 2018
The B&H site is very responsive and checkout process is very smooth. Even when you need to pay with B&H reward gift card, it's so simple and easy.
Date of experience: May 22, 2017
Have purchased photography pieces of equipment supplies and very satisfied with quality and selections.
Date of experience: May 15, 2018
I've been buying from B&H for a long time and they have never let me down. Shipping has been prompt and well packaged. I trust buying from them.
Date of experience: June 7, 2018
These are the objective facts of my recent experience with B&H. I leave it to you to decide on whether you should trust them to supply equipment, taking into account the possibility that the equipment might need returning or replacing.
· Ordered NEW equipment from B&H and paid $795 + $82 delivery charge online. Straightforward ordering and fast delivery.
· Received goods. Paid additional $97 in tax. Goods found to be defective as a number of the suction cups did not hold suction for more than two minutes.
· Returned goods. Straightforward procedure and good support from B&H in issuing return labels etc.
· Received replacement equipment. Paid additional $110 delivery charge and a further $104 tax on delivery. This equipment found to be WELL USED stock, with numerous marks, dents, scratches and a vital attachment ¼ thread stripped rendering it unusable.
· Contacted B&H to advise them that I was not satisfied. B&H refused to accept the goods were used and asked for photographs. Photos were supplied showing clearly the signs of use this equipment was WELL used, perhaps 1-2 years old and used heavily in that time. Verified by manufacturer (Digital Juice) that the condition as seen in the photos was not the condition of the item when supplied NEW.
· B&H continued to maintain that the items had been supplied as new condition, refusing to acknowledge even the possibility that a mistake might have been made and that a used unit might have been dispatched by mistake. I pointed out that they had two USED units for sale on their website priced at $500.
· B&H offered $75 refund. I refused.
· B&H continued to maintain that the item supplied was NEW.
· After considerable time and inconvenience I received notification from B&H that a refund of $226 had been made as a final offer. They did not ask if this was acceptable to me, nor did give me an opportunity to respond.
· By this time I had paid $513 more than I should have for a USED item that was unusable. Understandably I was not happy with the refund of $226.
· I then advised B&H that I would not accept their offer and that I would like to return the item for a full refund.
· B&H responded by stating they would not accept the return of the item as it was now used!
Date of experience: February 7, 2017
This Sony UBP-X700M Blu-ray 4K DVD Player is $50.00 cheaper at B&H than on Amazon. Going forward, B&H Photo will be the first place to look before giving my money to Amazon.
Date of experience: May 14, 2023
I'm in love with this store :) shipping is very fast, and the product is high quality, I always find all what I need in minutes, thanx a lot
Date of experience: June 19, 2017
Love B&H but the gift card communication could be improved, i purchase professional items on a continuing basis and the rewards program is a nice incentive. I used an $85 rewards card on a small headphone purchase for my spouse. She was excited to receive them as we picked them out together. It was a huge disappointment when they arrived to only work on one channel, This is not characteristic of Sennheiser. When I called for an RMA authorization for replacement set, I was told that I would have to pay full price now and wait for the return to be processed.Not optimum but fair enough. I received the notification that the return was processed and that the refunded monies had been put in the buckets they had come from. Since I had fully used the total amount of the gift card i was sure it was defunct and no longer germane. Normally I receive an email with a gift card number and pin to apply at checkout. I received NO further email on this. In the meantime I made another large lens purchase for full price. Today I went to purchase a strobe for my son's Christmas and attempted to use the refunded gift card balance and did not see that it was available. After an extended call with customer service I was informed that the balance of the gift card had been applied to the one from the May purchase! I should go back to my email for the card number and pin. I did this and it worked fine. Keep in mind the May gift card amount was used COMPLETELY and I assumed it no longer existed. Your gift card communication needs to be improved. If for perhaps instead of Gift Card, it should have said Gift Card XXXX issued in May 2019, please see our earlier email for full number and pin information, that would have been very useful. I remain an avid B&H customer.
Date of experience: December 12, 2019
I NOW have to pay MORE for shipping JUST the ribbon and Paper THEN the entire cost of the 60 prints of paper!
B&H is still the best - This is my first problem ever...
Date of experience: December 22, 2017
I love ordering from B&H, their website help me organize my thoughts and ideas. I have been ordering from them for over 15 years.
Date of experience: December 2, 2019
I check other sites, too, but seem to always come back here. Love the selection, the organization, the service and prices are good too.
Date of experience: June 11, 2017
This is one of the best online shopping experiences I have ever had. Navigating the site is easy. Checkout is a breeze as well.
Date of experience: June 22, 2017
I have been shopping at B&H for many years and have never had an issue. The prices are competitive and the service is exceptional.
Date of experience: July 9, 2017
I'm a regular customer and have been very happy over the years. The products I'm looking for at some of the best prices available.
Date of experience: September 18, 2017
B & H looks out for the part time professionals just as thorough as the full time professional. I enjoy doing business with them.
Date of experience: November 6, 2018
They always have exactly what I'm looking for, the ordering process is easy, receive items promptly, and the company stands behind what they sell.
Date of experience: September 5, 2018
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