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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
B&H always has the right stuff at the right price. Fast & Free shipping on orders over $49. Product reviews by buyers, not tech gurus. Multiple photos of products and accessories. Specifications for products. The ability to comparison shop similar items. Weekly specials on many items.
I have done business with these guys for many years and have always been a satisfied customer! I highly recommend B&H!
Date of experience: July 23, 2018
Excellent product knowledge, extremely friendly. A pleasure doing business with.
Items ( 2 batteries, a charger, and compact flash) =$135... shipped in 24 hours.
Dont be fooled by other inferior sites with lower prices. This site is excellent and supported and recommended by professionals.
4 stars. Very professional and safe.
Date of experience: March 1, 2013
I have been purchasing from B&H for years and have never had a problem... so I keep coming back! I do focus on their photography product lines but will consider them for other electronics purchases as well
Date of experience: December 1, 2019
Received my TV and upon switching on the screen was busted. They refused to exchange or refund because I had not reported the damage within 2 days(my fault as I was away and only opened the TV when I returned) Spent $350 for pile of junk. They could have easily see that this damaged was caused at the packing stage.
Date of experience: July 4, 2022
BH has one of the better intuitive web-sites around. It's efficient, saves time and most important it's all there... reviews, questions, etc helping you to select the best product that fits your needs and your pocket book.
Date of experience: August 12, 2020
Staff is extremely knowledgeable very friendly and helpful. Shipping is efficient and delivered as promised. Only had one issue, where an item was packed in error at the Fulfillment Center, which was quickly resolved the next day.
Date of experience: February 12, 2018
B&H is my preferred supplier when it come to anything they sell. Always receive fast response to my questions (I uses their Chat feature) All my shipments have arrived on time, and in good condition. Unlike Amazon they don't ship you opened box goods when you purchase a product that is new. I have always felt their prices to be fair on camera and computer equipment. Completely satisfied and would recommend them to anyone!
Tip for consumers:
There chat is usually fast and very knowledgeable
Date of experience: March 21, 2018
B&H provides top of the line products with great ways to save! My favorite aspect of this website is the Daily Deals! These deals are absolutely incredible and I have saved so much money using this feature!
Date of experience: March 20, 2018
I have purchased several camera and computer products through B&H in the last 8 or 10 years. They are always a little cheaper than elsewhere, even for "price controlled" products like Apple or Cannon. Free delivery and no taxes make them almost always the best price I can find. And, I got a free gift card with a recent purchase, which I used to get a new camera bag.
Date of experience: May 8, 2018
My husband and I each ordered both items on his want list on the same day, Dec 6, even though he knows you don't order anything for yourself in December. Anyway, both orders arrived the same day. I immediately contacted B&H, explaining the situation and providing both order numbers and asking for an exception to the non-returnable software policy. Denied. I am very disappointed that there was no flexibility.
Date of experience: December 6, 2020
I usually use B&H for routine supplies and items I don't need to see "in person" before buying. But whatever I purchase from them, and I've been buying from them for years, they are reliable, competitive in their pricing, and have never had a single problem with any of my transactions. All in all, good people providing good service. That's all I ask of any vendor.
Four stars because I never give five star reviews. Ever.
Date of experience: July 17, 2020
My sound-card died on my laptop, tried everything to fix it. Decided to get a USB card. Went to my computer parts supply store, then decided to see if B&H carried any. I purchase all my Camera and video equipment even since I move out of NY from B&H. Sure enough they had several quality options and even better prices. Done!
Date of experience: February 2, 2020
Perfect service and fair prices over the past 15 years. I have had zero problems with purchases of wide format printers to high end cameras and lenses and all sorts of stuff in-between. If I ever do have a problem I am confident that the problem will be fixed... FAST. B&H Rocks!
Date of experience: September 1, 2020
B&H has proven to be a reliable partner, not just in the past but especially now while building up a work-from-home situation. Quick shipping all the way across the country, reviews of above-average intelligence to aid in decisions, and a less pushy, less noisy web layout make for a better experience. Checking out is very quick once an account is set up. And far fewer junk products take up space here. I consider B&H a reliable partner in the storm.
Date of experience: July 27, 2020
I wanted to order the solar glasses for the upcoming eclipse. While there are a lot of fakes out there. B& H have the real NASA approved- SAFE glasses to wear. I will definately be shopping here again. Easy processing and fast shipping! Thank you.
Date of experience: August 10, 2017
For camera and electronics B&H is one of my go to places. The only reason I gave it 4 stars instead of 5 is I placed the purchased item in my cart last week, got distracted for a couple hours and went back and it was $20 more. Today it is $3 less than it was last week. I realize prices are volatile but that is a bit much. I already bought one somewhere else and when I was looking for where to buy another an ad popped up showing B&H had it cheap again!
Date of experience: September 2, 2018
As much as I prefer the ease of ordering from home for delivery, it's great to go into the store and talk to experts there about gear I'm considering. I have never felt pressure and generally feel like I'm getting advice they would take themselves.
Date of experience: November 28, 2017
Was emailed a killer deal on an LED light. After a few min of research, my mind was made up and bought it. Generally these lights are out of my budget so I would have never gone looking. Thanks for passing along a great deal.
Date of experience: November 24, 2017
I've ordered many items from B&H over the years mostly cameras and photo equipment. I have never had a complaint or missed delivery. All products arrived well packed and in great condition. I Will continue to order my electronics, and cameras from B&H.
Terry Reader
Date of experience: March 4, 2019
I've compared stores, brick and mortar and online, and B&H has the best range with good prices. I can also ask questions and get intelligent answers which helps me tremendously. Every lens and other precious piece has come well wrapped and in good working order. Though, the return process is easy if something were to go wrong. This is the best place to get your equipment.
Date of experience: January 4, 2019
Excellent pricing on the items I want to purchase and very quick shipping. I am redoing my 98 year old Mother's photo albums that span almost 100 years. B&H is now my go-to supplier for photo albums and filler pages. Thanks!
Date of experience: August 20, 2018
Check out process is definitely one of the easiest on the web. Thanks guys! Ordered an iMac computer and loved that I could customize what specs I wanted--other sites besides MacMall and Apple just do not offer that kind of customization.
Date of experience: September 13, 2017
Great selection of more than just photo and video gear. It's really a one stop shop for most all electronics needs. It's the first place I go and typically the last. They set the bar for prices and shipping is almost always free. Their used department is extremely trustworthy and their rating system hasn't failed me yet. They also provide an excellent online chat service. It's a just a great store.
Date of experience: February 2, 2020
Always reliable; great service in the store or on line. They stand behind their products. If you have a question when on line you can chat with an expert. Been doing business with them for several years and never a disappointment.
Date of experience: November 22, 2018
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
Thank you for your order and this feedback. We regret your dissatisfaction. Our return policy specifies, "... claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise." We try to be flexible about this policy but when a customer allows many days to elapse any retailer ha to show some degree of discipline. -- Henry Posner / B&H Photo-Video