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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
FAKE MONEY - I would give bh photo 5 stars but Im not rich and I can't afford to give my hard earned money and be given fake money as change. CHECK YOUR MONEY
Date of experience: March 30, 2009
I have purchased these before and they are fast and reliable. B&H has competative prices and the 2 day delivery is appreciated!
Date of experience: December 30, 2019
I have been using B&H for many years, spent over $20,000 with them and have never had a problem or been disatisfied
Date of experience: November 8, 2017
I always check B&H before I buy. With Payboo I save the 9.5% tax. Can't beat B &H. They also price match
Tip for consumers:
Don’t buy anywhere with checking B & H. And get a PayBoo card an save the tax.
Products used:
Google Nest Speakers
Date of experience: November 19, 2021
I have been purchasing from B&H since day one of my photography business, 25 years... best service, best prices, best shipping, best over all champs!
Date of experience: December 10, 2019
I bought a gimbal that was defective straight from the box. I left the country on the day the item arrived and was only able to open it when I got back, only to find out it was defective. When I reached out to B&H costumer care I was told that since it's been over 30 days nothing can be done. They also advised to contact the manufacturer.
I e-mailed the manufacturer and got no reply. Then I called them and was instructed to contact the seller to get a replacement. Now tired of being tossed back and forth, I would appreciate B&H to take some responsibility for shipping me a defective unit in the first place. I didn't pay for a broken item.
It's frustrating that being B&H the company that actually sold me the item won't take responsibility for selling me a broken gimbal. I have always valued your quality and good prices, this however is turning to be one of the worst costumer experiences in a sense that
1. I don't expect to be shipped with defective merchandise
2. If and when defective units are sent I expect the company to take steps to fix it. After all there's a reason people go to specific companies, for reputation and price guarantee. Costumer satisfaction is key for retaining businesses.
One of the reasons i shop with Amazon is the fact that their relationship with me doesn't end after the purchase. I had a pair of Beats By Dre headphones that stopped working after 6 months. I contacted them and they send a replacement unit straight away. This unit I had been using, and got replaced. They have my business forever.
It's appalling that B&H would refuse to exchange a new, unused, straight from the box defective unit. Now, am I expected to keep an item worth over $400 which defective is essentially a piece of junk?
Date of experience: March 5, 2018
Always fast always a fair price. I have been ordering with B&H for over 30 years. Have never had a problem.
Date of experience: June 5, 2017
I have never had any issues with anything I have purchased. Always received great support and answers when I needed it.
Date of experience: November 25, 2018
Outstanding! Amazing nice price will continue shopping here and I will
Again I will tell everyone about your company prices ect...
Date of experience: September 5, 2017
Quick and Easy to purchase from, great pricing! Free Shipping, From time of registering to purchase was less than 5 minutes!
Date of experience: September 15, 2017
I like Amazon. I love B&H. All day everyday. Customer service and prices second to none. Keep on keeping on B&H.
Date of experience: September 27, 2017
I'm an occasional customer and have been very pleased with their prices and quick service! Very easy to place an order.
Date of experience: September 19, 2017
I have experienced no problems with ordering over several years of occasional orders; timely delivery, no billing problems, no quality issues.
Date of experience: February 4, 2019
This is always the first place I use to research items. The tech support and customer service is second to none!
Date of experience: November 24, 2017
Quick and easy. Why struggle and fret. Great selections and options. Quick shipping. Always helpful when questions need to be answered.
Date of experience: December 17, 2017
B&H Photo Video is always consistent and they have everything a photographer needs. Checkout is easy and prices always seem competitive.
Date of experience: December 13, 2017
Very smooth and efficient.The buying process is seamless and hassle-free. I don't have the product yet, but I have high hopes.
Date of experience: December 27, 2017
Ordering is easy. Chat is excellent. Support is fantastic. Price is on point. Video, Lights, Audio... one stop shop for everything.
Date of experience: May 26, 2020
Always please with the product and service! Love the New Low Price reminder! You can't go wrong with B&H. Thank you!
Date of experience: December 31, 2017
Great free expedite shipping! I ordered 12 different items, all eligible for free expedite shipping, so I'm very pleased with that
Date of experience: May 3, 2017
Try it, you'll love it. I have used time and time again, as a film student it way one stop shopping.
Date of experience: April 5, 2019
I really like B&H Photo. I have purchased my last few cameras because they have the best prices on the internet.
Date of experience: August 23, 2019
BH Photo is always an excellent experience with many items in stock and fast shipping. The checkout is fast and efficient.
Date of experience: June 9, 2020
B&H always does the right thing & has the right price! I have been doing business with B&H for 20+ years!
Date of experience: December 15, 2020
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