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    B&H Photo Video

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B&H Photo Video

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Overview

B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.

  • Service
    332
  • Value
    344
  • Shipping
    338
  • Returns
    212
  • Quality
    324

This company does not typically respond to reviews

Positive reviews (last 12 months): 70%
Positive
14
Neutral
0
Negative
6
View ratings trends
125
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How would you rate B&H Photo Video?
Top Positive Review

“Great information, professional recommendation, and easy navigate and place order.”

Jian H.
4/29/24

I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.

Date of experience: 4/28/24
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Top Critical Review

“Urgent: Misdelivery Issue and Fraud Concerns”

Marco L.
12/4/24

My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.

Date of experience: 11/26/24
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Reviews (3,791)

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Reviews that mention popular keywords

web site (106) sales tax (59) customer service (517) quality products (58)
Thumbnail of user williamt715
New Hampshire
1 review
0 helpful votes
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March 1st, 2020

I have not experienced better selections, product quality, or delivery. When I need something, I usually look here first and get what I need.

Date of experience: March 1, 2020

Thumbnail of user andrewm1268
Massachusetts
1 review
0 helpful votes
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November 26th, 2020

Like always this process was Quick, easy, and professional. The website search was very easy to navigate.

Date of experience: November 26, 2020

Thumbnail of user julians135
Washington
1 review
0 helpful votes
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December 10th, 2020

Best service and hands down the most reliable, honest and efficient electronics retail site on the internet.

Date of experience: December 9, 2020

Thumbnail of user doriss150
Minnesota
1 review
0 helpful votes
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September 21st, 2020

I trust photo and printing supply products that I order there. I greatly appreciate inclusion of S&H.

Products used:
Epson ink cartridges and papers; in the past I've ordered equipment.

Service
Value
Shipping
Quality

Date of experience: September 21, 2020

Thumbnail of user cx6
Massachusetts
1 review
0 helpful votes
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November 24th, 2017

If I can view the item once I start to check out, it would be nicer. I can make sure the item is the correct one before my payment

Date of experience: November 24, 2017

Thumbnail of user anthonys214
New York
1 review
0 helpful votes
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March 15th, 2018

After a bad Amazon experience we have made the decision to make B&H our new go to. Never a bad experience even when we needed to send something back.

Date of experience: March 15, 2018

Thumbnail of user francisp64
Canada
1 review
1 helpful vote
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March 1st, 2020

This is the best website for buying gear for photo & video. Best price you can find and the website layout make it easy to find what you need.

Date of experience: February 28, 2020

Thumbnail of user robertm1222
California
1 review
0 helpful votes
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August 21st, 2018

B&H is the best. I shop others and they don't have what I want in stock, B&H does. I get free shipping etc. They want my business and they show it.

Date of experience: August 21, 2018

Thumbnail of user wileya6
Georgia
1 review
0 helpful votes
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May 29th, 2017

I have never been disappointed in B&H. They have an excellent selection and excellent prices. Shipping is fast and inexpensive.

Date of experience: May 29, 2017

Thumbnail of user lynnek19
Colorado
1 review
0 helpful votes
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June 14th, 2017

Great company. Great products, but I always get frustrated navigating the website. I wish it were easier to get around.

Date of experience: June 14, 2017

Thumbnail of user daveg84
South Carolina
1 review
0 helpful votes
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July 2nd, 2017

Great web site and product selection. I get all my photo gear here. Recommend this site to all my friends.

Date of experience: July 2, 2017

Thumbnail of user davidr2340
Minnesota
1 review
0 helpful votes
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May 19th, 2020

Easy to look around store aka web site. Easy and fast to check out. Fine people to do business with.

Date of experience: May 19, 2020

Thumbnail of user johns3921
Arizona
1 review
0 helpful votes
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June 15th, 2019

They always have what I want and the customer service is great. I have purchased from them for years and will continue to purchase from them.

Date of experience: June 14, 2019

Thumbnail of user hollyv8
South Carolina
2 reviews
1 helpful vote
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October 24th, 2017

I found what I wanted, the price was good, and I got the order taken care of within minutes. Thanks!

Date of experience: October 24, 2017

Thumbnail of user nadias26
Argentina
1 review
0 helpful votes
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November 24th, 2017

I give you five stars, because you always have everything. Good prices too! I like shopping with you so much

Date of experience: November 24, 2017

Thumbnail of user lorit373
New Jersey
1 review
0 helpful votes
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December 10th, 2021

Easy to find products on their website, they have excellent customer service. They are my go to website for electronics!

Products used:
Electronics

Service
Value
Shipping
Returns
Quality

Date of experience: December 9, 2021

Thumbnail of user susant160
New York
1 review
0 helpful votes
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December 12th, 2017

Great deals and excellent service. I have purchased many items throughout the years and I have always had good experiences.

Date of experience: December 12, 2017

Thumbnail of user renel137
California
2 reviews
0 helpful votes
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August 17th, 2020

Buying on your website is so easy and convenient and the personal help from folks at the shop is outstanding.!

Date of experience: August 17, 2020

Thumbnail of user terrancem25
TT
1 review
0 helpful votes
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November 30th, 2018

Purchased the mac book pro and samsung portable T5 SSD and cant wait to use it. I would update my review once I receive my packages.

Date of experience: November 28, 2018

Thumbnail of user tomk155
South Dakota
1 review
0 helpful votes
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February 27th, 2018

Always have had a good ordering experience at BH! Easy ordering experience and a knowledgeable sales staff. Quick free shipping!

Date of experience: February 27, 2018

Thumbnail of user derekn26
Canada
1 review
0 helpful votes
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March 22nd, 2019

It's very good and i love the store. When ever i visit NY i must go to the store.The online process is very easy and simple.

Date of experience: March 22, 2019

Thumbnail of user christopherp106
Washington
1 review
0 helpful votes
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February 23rd, 2018

I always find what I need for my art and printing needs, and always at the right price. Thanks, B&H!

Date of experience: February 22, 2018

Thumbnail of user williams2835
Virginia
2 reviews
0 helpful votes
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August 24th, 2020

Stuart in Customer Service helped me in answering all my questions so thanks! Excellent Service!

Thanks again & be safe!

Date of experience: August 24, 2020

Thumbnail of user bobm722
California
1 review
0 helpful votes
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August 27th, 2020

They have what I want. They have great prices and have always met their shipping projection. I've never been disappointed.

Date of experience: August 27, 2020

Thumbnail of user larryw105
Panama
1 review
0 helpful votes
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March 30th, 2018

Always an excellent choice of products and excellent service if there are any problems. Any returns are handled very promptly.

Date of experience: March 30, 2018

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Thumbnail of user benjaminr710
Benjamin R.
Typically does not respond to reviews

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