- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
This company does not typically respond to reviews
I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Multiple alerts of the session is timing out on the website. Don't know if it is a glitch. It is a little crazy.
Date of experience: November 5, 2020
Staff is always friendly and helpful, site layout and reviews are very intuitive, helpful, and accurate.
Date of experience: February 19, 2018
I have been ordering from B&H for years and I have always been satisfied. They have reasonable prices and quick service.
Date of experience: April 23, 2018
Great customer service! Great equipment! Great prices! Great shipping! I always enjoy shopping with B&H Photo Video!
Date of experience: June 28, 2018
Thank you God, for B&H! This is the best store in the planet... Everything is here! God bless you B&H
Date of experience: August 30, 2017
Always best selection, best price and easy to find what I need. I always look hear first and rarely need to look anywhere else.
Date of experience: October 30, 2018
Your website is fast and easy to use. Highly recommend customers use your site for fast easy ordering.
Date of experience: September 27, 2017
Great site great shipping easy to use great selection great used section always check here before buying.
Date of experience: March 11, 2019
Very easy to search and buy the products, the flow of purchase is very fast and can search the products specifications clearly.
Date of experience: May 14, 2020
Always professional, the best selection, the best service, the best knowledge! I will always shop for my company needs here!
Date of experience: September 25, 2019
Processing of reward points went much faster than my first experience with reward points. My first experience was much slower.
Date of experience: May 16, 2019
I love calling you guys. Always helpful, knowledgeable and friendly. I have photography needs and you have solutions. Always. Thank you
Date of experience: December 5, 2019
The best place for gear, i think this i ban none the best place for students to buy gear. Used gear is scaled accuracy.
Date of experience: December 5, 2019
Easy order, free shipping no tax. GREAT. Great place to order camera, software. No hassle easy returns
Date of experience: July 6, 2017
Again, BHP has the best pricing, the best service, the best shipping! My go to place to shop for Apple products.
Date of experience: January 24, 2019
I have been ordering camera equipment from B&H for years. Excellent customer service.
I will continue ordering camera equipment from B&H.
Products used:
lenses, filters, lighting kits, electronic flash
Date of experience: February 10, 2021
I love it when the ordering process is seamless and with B&H the ordering is seamless. Thank you B&H
Date of experience: February 21, 2019
The best of the best: very helpful and very good knowledge on telescopes and cameras and they have the best prices ive seen
Date of experience: April 9, 2018
Always a good experience, the products always fit the description. The used department is a gold mine!
Date of experience: February 8, 2022
B and H is a place to order all my photographic equipment. They make is easy to order all my equipment.
Date of experience: June 8, 2018
The items was in stock the most of times.
They ship the items the same day (most of times)
And the items was tax free.
Date of experience: October 11, 2018
The most reliable and cheap.The most reliable and cheap, I like to enter the sincerity and buy through the Internet
Date of experience: November 29, 2017
The availability of equipment and the knowledge of the staff is unsurpassed. B&H is the source for the amateur to professional photographers.
Date of experience: May 10, 2018
Best source for electronics period! Best source for electronics period! Said it again. I've used B&H for 40 years.
Date of experience: September 3, 2020
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
Thank you for your interest in B&H Photo and for this feedback. We regret your unsatisfactory experience which I am sure was frustrating. -- Henry Posner / B&H Photo-Video