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    B&H Photo Video

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B&H Photo Video

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Overview

B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.

  • Service
    332
  • Value
    344
  • Shipping
    338
  • Returns
    212
  • Quality
    324

This company does not typically respond to reviews

Positive reviews (last 12 months): 70%
Positive
14
Neutral
0
Negative
6
View ratings trends
125
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How would you rate B&H Photo Video?
Top Positive Review

“Great information, professional recommendation, and easy navigate and place order.”

Jian H.
4/29/24

I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.

Date of experience: 4/28/24
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Top Critical Review

“Urgent: Misdelivery Issue and Fraud Concerns”

Marco L.
12/4/24

My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.

Date of experience: 11/26/24
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Reviews (3,791)

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Reviews that mention popular keywords

web site (106) sales tax (59) customer service (517) quality products (58)
Thumbnail of user henrys432
Guam
1 review
0 helpful votes
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July 23rd, 2020

Really good service and great products. Orders are punctual and customer service are polite and professional.

Date of experience: July 23, 2020

Thumbnail of user candidor1
Florida
1 review
0 helpful votes
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August 1st, 2020

Smooth transaction. Great prices. Smooth transaction. Great prices. Smooth transaction. Great prices. Thanks.

Date of experience: July 31, 2020

Thumbnail of user thomasg497
Maryland
2 reviews
0 helpful votes
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January 17th, 2020

Always the best. Best prices. Best inventory. Best responsiveness to telephone query. Best delivery speed.

Date of experience: January 15, 2020

Thumbnail of user jakem421
Massachusetts
1 review
0 helpful votes
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July 26th, 2020

Good selection, great prices and support. Articles/reviews and tips cover it. Couldn't ask for more.

Date of experience: July 26, 2020

Thumbnail of user shivn2
Texas
3 reviews
0 helpful votes
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July 5th, 2019

The product selection is excellent and prices are always competitive. I especially love the DealZone.

Tip for consumers:
Don't bother asking for a price match - they won't price match (even Amazon).

Products used:
Photography products

Service
Value
Shipping
Returns
Quality

Date of experience: July 3, 2019

Thumbnail of user michaelc547
Connecticut
1 review
0 helpful votes
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November 27th, 2017

Great service but disappointed that they would not price match the LG 65" L7P that I wanted to include with order so I had to purchase that from another company

Date of experience: November 27, 2017

Thumbnail of user joshuat95
Washington
1 review
0 helpful votes
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March 20th, 2019

I know that sounds like a trite, spammy comment but with B&H it's really true. If it costs less than B&H, it's almost always a scam.

Date of experience: March 19, 2019

Thumbnail of user nikolayt8
Bulgaria
1 review
0 helpful votes
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December 3rd, 2019

I use it more then 17 years and never was disappointed... High quality product with great service... Thank you B&H!

Date of experience: December 1, 2019

Thumbnail of user jillg143
New York
1 review
0 helpful votes
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November 30th, 2019

Large selection of products. Ordering process is easy, delivery quick, and they offer some great deals.

Date of experience: November 29, 2019

Thumbnail of user amandag105
Tennessee
1 review
0 helpful votes
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June 5th, 2017

I have never had any problems with this company. Great descriptions on website and products arrive as described. Competitive pricing.

Date of experience: June 4, 2017

Thumbnail of user marcusp21
Nevada
1 review
0 helpful votes
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June 3rd, 2017

Great customer service and huge variety of products! EDU Advantage can also be a very nice touch at times!

Date of experience: June 2, 2017

Thumbnail of user yosefk5
New York
1 review
0 helpful votes
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May 2nd, 2019

As always B&H is absolutely the best in every area anybody can dream of. Price, selection and customer service - they never let me down!

Date of experience: May 1, 2019

Thumbnail of user myrnaw3
Massachusetts
1 review
0 helpful votes
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May 29th, 2017

May pay a bit more than other sites, but B&H is trustworthy and knowledgeable. Definitely recommend it.

Date of experience: May 29, 2017

Thumbnail of user paulw572
Arkansas
1 review
0 helpful votes
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January 8th, 2019

Great selection, current best prices, good packing, never an error in shipment. Able to return easily

Date of experience: January 7, 2019

Thumbnail of user kerryc125
Texas
1 review
0 helpful votes
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October 22nd, 2018

I called to get an expert comparison between two Epson printers. The associate was courteous, patient and knowledgeable.

Date of experience: October 21, 2018

Thumbnail of user stevem1155
Colorado
1 review
0 helpful votes
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December 3rd, 2019

I always buy my photo equipment from B and H. Fantastic service. Great selection at a fair price. Easy to order online.

Date of experience: December 3, 2019

Thumbnail of user martinf147
Maryland
1 review
0 helpful votes
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December 3rd, 2019

Great prices. Been around for long. Vast selection. Stuff you cant find elsewhere. Some old school items that the new and trendy places don't carry.

Date of experience: December 3, 2019

Thumbnail of user avanishs
India
1 review
0 helpful votes
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May 29th, 2017

Simple website layout and easy to use. Better deals also. Large range of selection as well. Loved it.

Date of experience: May 29, 2017

Thumbnail of user cesaree
West Virginia
3 reviews
4 helpful votes
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August 25th, 2015

I've ordered from B&H for such a long time. Lenses, bodies, all kinds of apparel - very reliable and trustworthy

Date of experience: August 25, 2015

Thumbnail of user anash21
Nevada
1 review
0 helpful votes
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June 29th, 2017

Every things are organized with variety of options for purchasing and shipping.
Very competitive prices

Date of experience: June 28, 2017

Thumbnail of user steviec7
Texas
1 review
0 helpful votes
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June 15th, 2017

Love how I can just jump on and find my item quickly! It was a GoPro part that everyone locally had sold out! Whew!

Date of experience: June 14, 2017

Thumbnail of user garyd100
New Jersey
1 review
0 helpful votes
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June 21st, 2017

Easy-to-use website, awesome return policy, fast shipping, helpful staff... all the ingredients of a great company!

Date of experience: June 20, 2017

Thumbnail of user stevet135
California
1 review
0 helpful votes
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June 25th, 2017

Great website with easy navigation pages. I was able to quickly and easily examine terms, return policies, etc.

Date of experience: June 25, 2017

Thumbnail of user kevinc217
Pennsylvania
1 review
0 helpful votes
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June 21st, 2017

Lots of variety, great prices, quick and inexpensive (or free) shipping. What more could you ask for?

Date of experience: June 20, 2017

Thumbnail of user bertp19
Massachusetts
1 review
0 helpful votes
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July 29th, 2018

Abraham from customer service was a great help to me when I placed an order. Highly recommend B&H for all of your photography gear!

Date of experience: July 29, 2018

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Thumbnail of user benjaminr710
Benjamin R.
Typically does not respond to reviews

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