- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
This company does not typically respond to reviews
I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Have been buying here for at least 8 years. Always satisfied! In store and on line purchases. Great services.
Date of experience: October 2, 2019
They are the best. Good work. Keep it up. Always with you guys. Highly recommending them. Everyone should try.
Date of experience: May 23, 2019
Great selection and prices. Live chat is staffed with fast, friendly, knowledgeable people. I've yet to be disappointed in B&H
Date of experience: July 27, 2017
Always a good return policy. If something doesn't work out, returns are easy and quick to appear on your card. I've never had any real problems.
Date of experience: July 26, 2017
I have been shopping with/at B&H for many years and keep coming back. That's all that needs to be said.
Date of experience: August 14, 2017
Never had an issue, you get what they say (and more). B&H is always my first choice for Audio/Video/Electronics, etc.
Date of experience: August 15, 2017
Buy lots of Apple products from B&H. Excellent service. Fast shipping! Very competitive prices and laser cartridges are cheaper here.
Date of experience: August 14, 2017
Consistently great service and pricing for more than a decade. Always confident when shopping with B&H.
Date of experience: August 13, 2017
Never had any problems with B&H and orders always arrive when promised. They are one of my "go to" sites.
Date of experience: August 14, 2017
Through the years i've never had one problem with ordering any item. Very professional service that is why I keep coming back.
Date of experience: August 10, 2017
Just plain straight forward and easy. Not first purchase though. Quite satisfied. Hope I receive as promised.
Date of experience: July 27, 2017
Typically good for the service I get at this vendor.
They are always prompt, and communicate well with customers.
Tip for consumers:
they are quite prompt for being is the Big Apple
Products used:
lots of them
Date of experience: October 18, 2021
Easy ordering, free expedited shipping, same prices as Amazon, but they actually have the stuff in stock.
Date of experience: August 10, 2017
Terrific photography retailer - usually everything you want is in stock. Excellent customer service. Buy all of my photographic needs at B&H.
Date of experience: June 4, 2019
Have been ordering merchandise from B&H for the past 40 years, never had problem and will continue to do so.
Paul & Susie
Date of experience: October 19, 2018
Placed order with charges and shipping exactly as desired - not one single problem. Other websites should do there best to emulate the B&H model!
Date of experience: August 26, 2018
One of the best. Ordering, Processing and Shipping are all straightforward. I have been a member for years. Thank you
Date of experience: August 3, 2018
Everything I ever need for our photography studio needs. Excellent experts on chat and in store! Thanks so much!
Date of experience: August 15, 2017
I've ordered items before, and been happy with the transaction. So, I'm sure this one will also be fine.
Date of experience: August 9, 2017
Once you've got your profile set up, it's so easy to order from B&H - even when using a company credit card.
Date of experience: August 7, 2017
Very easy purchase as always. B&H is great to deal with, and they beat the competition on price everytime!
Date of experience: August 31, 2017
BH Store has all I need to my hobby, the website is tremendous intuitive, they are fast and you can rely on! Excellent!
Date of experience: August 29, 2017
One of the best places to buy photography equipment online. You can count on genuine products and great customer service.
Date of experience: August 27, 2017
Another satisfactory shopping experience with B & H. I fully expect the order will arrive in good time and condition.
Date of experience: August 21, 2017
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
