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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
B&H is my first stop for everything. Incredibly knowledgeable customer service, and helpful doesn't even begin to explain.
Date of experience: August 21, 2017
Was introduced to B&H by a professional photographer friend. Quick, easy, reliable service from camera and photo experts.
Date of experience: August 21, 2017
Very good service, expedited shipping and better availability of goods. I would recommend B & H Photo Video for all your electronic gadgets
Date of experience: August 21, 2017
I've been using B&H for years now. I always tell my friends to take advantage of "No Taxes" and save some cash.
Date of experience: August 20, 2017
They are the best online Photo shop anywhere I have found. Fast, accurate in shipping and solving problems. Again superbly professional.
Date of experience: August 5, 2018
Easy to find what you're looking for or just browse around, not something easily done on Amazon. Fast service, great prices.
Date of experience: July 3, 2018
Been doing business with B&H for two decades via web and in person, always superior service--best there is, hands down.
Date of experience: August 24, 2017
Another easy transaction from B&H. There staff is very knowledgeable about whatever product you are considering.
Date of experience: November 29, 2021
Excellent choices especially in the used department. Easy website to navigate. No other photo store can come close
Date of experience: September 7, 2017
I always order my products from B&H Photo. They have the best selection of product and accessories for which you can build your electronic needs.
Date of experience: October 29, 2018
B&H continue to be the best and greatest resource for pro photo/video/audio gear.
Excellent customer service.
Date of experience: September 20, 2017
Whose better than them? Always helpful - I've never called and not gotten someone who knew the product I was calling about. A pleasure.
Date of experience: June 25, 2018
They offer great shipping. Can't wait to get my new Samsung! Will update review about product when arrives. Getting in one day!
Date of experience: September 19, 2017
As always, easy checkout, quick delivery, what more can be said? Everything you want in an e-commerce site.
Date of experience: September 25, 2017
Enjoy using their store. It has all the items I need. Great prices. Lots of photography needs and very helpful.
Date of experience: September 28, 2017
Always seem to have what I need. Good price point fast delivery easy navigation but 100 characters is a bother
Date of experience: September 27, 2017
Great selection, excellent prices and nearly everything always in stock. BH has been my go to place for all of our production equipment needs.
Date of experience: December 29, 2019
Purchasing experience let me look at images, compare options and review specs. Good amount of material available to make an informed decision.
Date of experience: December 26, 2019
Great website. Lots of selection and easy check out process. I will definitely be shopping here again.
Date of experience: October 24, 2017
Products, price, shipping, delivery -- first-rate straight through. No need to look elsewhere. Shop here first and last.
Date of experience: June 19, 2020
I have found excellent deals in electronics, at the lowest price.
Very pleasant shopping experience.
Thanks!
Date of experience: June 24, 2019
As a professional, B&H has been my store for several decades. Service, prices and product quality are first rate.
Date of experience: October 19, 2020
Very clear and direct transaction method. No Surprises. I return regularly. Prices seem to be the best around.
Date of experience: November 8, 2017
B & H has a Web site that is easily navigated, products presented clearly and priced competitively. I'll be back.
Date of experience: November 6, 2017
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