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    B&H Photo Video

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B&H Photo Video

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Overview

B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.

  • Service
    332
  • Value
    344
  • Shipping
    338
  • Returns
    212
  • Quality
    324

This company does not typically respond to reviews

Positive reviews (last 12 months): 70%
Positive
14
Neutral
0
Negative
6
View ratings trends
125
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How would you rate B&H Photo Video?
Top Positive Review

“Great information, professional recommendation, and easy navigate and place order.”

Jian H.
4/29/24

I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.

Date of experience: 4/28/24
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Top Critical Review

“Urgent: Misdelivery Issue and Fraud Concerns”

Marco L.
12/4/24

My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.

Date of experience: 11/26/24
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Reviews (3,791)

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Reviews that mention popular keywords

web site (106) sales tax (59) customer service (517) quality products (58)
Thumbnail of user ericp372
Connecticut
1 review
0 helpful votes
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August 20th, 2019

Everybody I know loves B&H. Been using them for years and had only a few small issues, always resolved by customer service to satisfaction.

Date of experience: August 20, 2019

Thumbnail of user jiml270
Illinois
1 review
0 helpful votes
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June 6th, 2018

I enjoy using B&H's full catalog of brand name products. Not only priced competitively but free shipping.

Date of experience: June 6, 2018

Thumbnail of user paula302
California
1 review
0 helpful votes
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June 6th, 2018

BH PHOTO always up to the task. That is precisely why I purchase from them. Fast shipping. No nonsense pricing.

Date of experience: June 6, 2018

Thumbnail of user brianj175
Texas
1 review
0 helpful votes
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June 4th, 2018

I've never had a problem with shipments or the quality of products. Great prices. Better than Amazon for any electronic device over $100.

Date of experience: June 4, 2018

Thumbnail of user jamesk498
Illinois
1 review
0 helpful votes
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June 11th, 2018

Very easy to find products! Checkout is a breeze. Always receive items as promised in excellent condition!

Date of experience: June 10, 2018

Thumbnail of user stevenw287
California
1 review
1 helpful vote
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April 9th, 2019

Price are great without tax and easy to order. No delivery fee. Stock is incredible. I will look at this Website more.

Date of experience: April 9, 2019

Thumbnail of user willh95
Missouri
1 review
1 helpful vote
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December 17th, 2018

I have purchased from B&H for 15+ years. Always stands behind their products. Shipping has been first rate. No problems

Date of experience: December 17, 2018

Thumbnail of user janetf116
Florida
1 review
1 helpful vote
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December 16th, 2018

You guys are the best! Fast Easy website. Rewards! Keep them coming and I'll always come back for more!

Date of experience: December 16, 2018

Thumbnail of user jamesp720
Michigan
1 review
0 helpful votes
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November 14th, 2018

Have been buying photo equipment from B&H for years. Quick turnaround, best selection, quality service.

Date of experience: November 12, 2018

Thumbnail of user johnc1655
New Jersey
1 review
0 helpful votes
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June 14th, 2018

Online ordering works far better than competition. However, it would be a perk if B&H offered its own credit card with longer no interest options.

Date of experience: June 14, 2018

Thumbnail of user johnm2204
California
1 review
0 helpful votes
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July 19th, 2018

I love making large purchases with B&H. Fast service and free shipping. The ship same day on most items. WOW!

Date of experience: July 19, 2018

Thumbnail of user nancyt710
Arizona
1 review
0 helpful votes
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February 26th, 2020

B&H has great customer service with knowledgeable and friendly staff. Their shipping is fast. My purchases have always been of the highest quality.

Date of experience: February 26, 2020

Thumbnail of user rickc235
California
1 review
0 helpful votes
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August 29th, 2019

Can't think of a better place to do business for electronics. Even when I screw-up an order, they fix it right away!

Date of experience: August 28, 2019

Thumbnail of user charlesl322
Massachusetts
1 review
0 helpful votes
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September 2nd, 2019

It is so easy to get stuff from these people! I have never had a problem. Merchandise has always gotten here on time, and in perfect condition.

Date of experience: September 1, 2019

Thumbnail of user tomb626
Maryland
1 review
0 helpful votes
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April 18th, 2019

Great cable selection, good products, prompt handling. Was introduced by a friend and I love to browse the online catalog.

Date of experience: April 16, 2019

Thumbnail of user barbaras637
Florida
1 review
0 helpful votes
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April 18th, 2019

Best company ever for price, ordering and friendliness. Always order camera equipment here. Never have a problem.

Date of experience: April 16, 2019

Thumbnail of user stacelandg
Georgia
1 review
0 helpful votes
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September 4th, 2020

Great deals. Competitive pricing. Easy site navigation. Fast shipping. Never had a problem with this company.

Date of experience: September 3, 2020

Thumbnail of user md177
Pennsylvania
1 review
0 helpful votes
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September 4th, 2018

I love B & H Photo... website is easy to use, prices are great and products arrive on or ahead of scheduled delivery date!

Date of experience: September 4, 2018

Thumbnail of user markl1223
Delaware
1 review
0 helpful votes
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June 3rd, 2020

Another excellent B&H buying experience: easy fast, great selection and prices. I've been a satisfied customer for decades.

Date of experience: June 3, 2020

Thumbnail of user giovannis37
California
1 review
0 helpful votes
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September 5th, 2019

Best place to shopping what the any photographer need! Good prices! Delivery on time! Recommended for all!

Date of experience: September 5, 2019

Thumbnail of user danl232
Dan L.
California
1 review
0 helpful votes
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December 27th, 2018

As most camera stores seem to be reducing their lines and stock, you can still find anything under the sun for Photography.

Date of experience: December 26, 2018

Thumbnail of user malcolmm71
Florida
1 review
0 helpful votes
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July 22nd, 2018

Have been a customer for many years. Always excellent service and products. Prices are very competitive. Great place to shop.

Date of experience: July 20, 2018

Thumbnail of user jenniferb1547
Jennifer B.
Wyoming
1 review
0 helpful votes
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June 4th, 2020

Quick & easy ordering process. I have always received expedited delivery for merchandise ordered on line.

Date of experience: June 4, 2020

Thumbnail of user robertol87
Colombia
1 review
0 helpful votes
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December 1st, 2020

Shopping through the B&H website makes it tremendously easy to buy high quality products, compliments

Date of experience: December 1, 2020

Thumbnail of user martind164
New Hampshire
1 review
0 helpful votes
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September 22nd, 2019

Ordering is easy and straightforward. Past experience has shown great customer service. Recommend for timely purchase.

Tip for consumers:
Good response /quality items.

Products used:
Pentax camera/accessories.

Service
Value
Shipping
Returns
Quality

Date of experience: September 22, 2019

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Thumbnail of user benjaminr710
Benjamin R.
Typically does not respond to reviews

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