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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
B&H Photo has been an excellent source for my photo cameras and accessories. I am shopping there for many years and never had any problem so far. Shipping was always in reasonable time and without damage.
Date of experience: February 7, 2018
A great step to purchase goods.
The easiest way to find the products that I'm looking for.
Better prices than others stores as BestBuy and Fry's.
I'll keep recommending the BH website store to my friends.
Date of experience: May 24, 2017
As a Director of Photography I'm constantly using a variety of camera and optical equipment in my work for tv shows and films. B&H Photo has streamlined the purchasing experience in such a way that I can always depend on merchandise arriving quickly and when needed for an upcoming project. Additionally, the quantity that B&H has in-stock assures that 99.9% of the time the items I will need are available. The experience of shopping B&H Photo.com will always brings me back. Thank you so much for the great service!
Date of experience: August 23, 2019
As a startup, you need folks you can trust. B&H has been a reliable partner for our business as we have grown over the last year. They have answered our questions about gear, delivered products on time as promised and kept a variety of product lines at different price points that give us the options we need.
Date of experience: March 31, 2020
It is great using the online shopping portal for B&H Photo. Easy to get around, easy to locate the products you need, Ease of making payments, the team techs are always standing by ready to assist! Great Job Teams!
Tip for consumers:
Browse B&H Photo for your electronic products! You will not be dissatisfied!
Products used:
Usually desktops, laptops, computer accessories.
Date of experience: February 2, 2022
B&H is my go-to photography site for a number of reasons. The first is that they provide a great user experience, making it easy to find what I'm looking for. The company has a good reputation and, while I haven't needed it yet, I've heard the customer support is excellent.
The only negative is that they don't have a store in the midwest, so I can't go in and play with all the gear. On the other hand, it's probably better for my pocket book that they don't.
Date of experience: May 24, 2017
Never any issues with B&H Photo. Quality company. They try hard and succeed at it. Great company store! Competitive store prices and online. No complaints whatsoever. Courteous staff and knowledgeable. Great product and seems like everything I order is always in stock, good inventory.
Date of experience: August 8, 2017
After a theft at our house, we used B&H to replace our electronics. After the purchase of camera lens, we realized that there was a mail in rebate if we bought two on one invoice. They understood the problem and helped us resolve it.
Date of experience: January 14, 2018
The easiest site to buy from on the net. Love everything about this store, from locating items using the search, to comparing, to checkout. I even appreciate how quickly you receive the confirmation email eliminating any worry. Oh, and there prices can't be beat!
Date of experience: August 7, 2018
I love everything about BH. You have the best prices, best shipping, every item under the sun, great customer service and tips and advice. Not to mention the rewards!
Thank you for making my profession that much more enjoyable.
Cheers!
Date of experience: July 2, 2017
Everything I look for with respect to photography in one convenient place! Great customer service and perfect website for someone how lives thousands of miles away, Tampa, FL. The catalogue I receiver in the mail is always inviting and tempting...
Date of experience: August 20, 2017
I signed up for the Payboo B&H credit card because I buy a lot of production equipment for my business. It has been great because I do not have to pay any sales tax on my purchases. This saves me a lot of money. B&H has fantastic deals in general, but the added tax break is lovely and brings me back to their website for all electronic needs. They have an array of electronics and equipment that is shipped fast!
Products used:
Light stands, ring light, laptop stand, keyboard
Date of experience: August 19, 2021
I was able to order the exact merchandise I was looking for at a nice discount, with free shipping and no tax. I've purchased many photo-related items from B+H over the years and never had any issues and completely satisfied.
Date of experience: November 16, 2017
I buy all of my electronics from here because of how great it is to use. I've ordered computer parts, game consoles, video games, and camera equipment form here and it has always been a wonderful process. I LOVE B&H!
Date of experience: June 18, 2018
I have bought many things from B&H Photo and it has always been a very good experience. The one time the item was damaged, it was replaced promptly without any hassle. Their website is excellent and easy to find what I am looking for. They have enormous selections and their prices are very competitive. Even when I shop around the Internet, I end up ordering here since I have found them reliable, have good prices and the service is great.
Date of experience: November 8, 2018
We've been ordering from B&H for years - B&H is fantastic. Very knowledgeable about products, and always the best prices. We will not shop anywhere else for photography, computer, and video equipment.
Date of experience: July 15, 2020
B&H goes the extra mile to provide great customer service and provide a wide array of quality merchandise. Our first choice for audio, video, photo-related items and other electronics and accessories.
Date of experience: March 18, 2021
I have ordered four or five times from this company
And have never had any issues.
Their prices are very competitive and the shipping is
Very good. In fact, their pricing is better than New Egg
Another preferred vendor that we use.
Normally, however, we do not order any products or
Services which originates from NYC; too many scammers!.
Date of experience: January 29, 2016
My favorite part of the B&H online shopping experience is the robust and intuitive search engine. It recognizes almost any variation of a photo or video related item, accessory, etc. Some search tools are too limited - e.g., you need to select a very rigid phrasing in order to get results. This is not my experience with the B&H search function. Almost any combination of words related to what I seek offers me effective results and I often find what I need very easily, with several options. Well done.
Date of experience: July 9, 2020
The promise of instant tax rebate or 12 MO interest free financing with the Payboo card is bogus. They used to use a semi-reputable bank for the Payboo card but recently they switched to a scammy predatory creditor that uses archaic background and verification. Their application required a photo of my physical SS Card ( never encountered this ever) and they are so slow they take weeks to mail you requests. Their background checks have no security and request you send sensitive information via email attachments. Their reps on the phone are the worst. BH should remove Payboo from their site until they have a competent partner.
Date of experience: October 27, 2023
Definitely my go-to place for photo equipment. Never had a bad experience. Their selection is gigantic, their customer service the best, and having been to their NYC store, it's one of the best shopping experiences on Earth. I would never take a chance at a competitor, even their largest one, because I know exactly what I get from B&H.
Date of experience: December 16, 2019
B&H has always been the most user friendly place to shop online. Just sign in and begin to save money. They even give you the chance to reconsider your choice after you have placed your order. That is a nice touch. They have frequent sale prices, so if you wait a little while you can save lots of $$.
Date of experience: December 28, 2017
I once was a competitor of B&H's, they're still here but the company I used to work for is long gone. I have to give them credit for being very good at what they do. So now I'm a customer and never cease to be amazed at how quickly they get the things I need to my front door.
Date of experience: December 6, 2020
I have never had a less than perfect transaction with every single order I have placed with B&H Photo. They are my go to place when I need Photo or audio supplies. I will always us them. Thanks B&H for being on top of everything you sell!
Date of experience: August 2, 2017
Title says it all, have never been disappointed. There have even been times where I've purchased older products and surprisingly they arrive in the original box and don't look used at all. In the end I save money and know what I'm buying is a good product.
Date of experience: August 24, 2017
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Dan: Thank you for your order and this feedback. We regret your dissatisfaction. I'd like to know more about your experience but from the information here I cannot ID you or any recent transaction. We have several thousand Payboo account owners and the majority are exceptionally satisfied with the application process and with how the card is administered. From https://upgradedpoints.com/credit-cards/comenity-bank-store-credit-cards/:
"Comenity Bank is a major credit card company that has 92 credit programs for many top U.S. retail stores, focusing heavily on store-branded credit cards. While Comenity Bank isn’t a household name like some other credit card companies, they have more than 50 million cardholders. Cards issued by Comenity Bank are generally easy to get approved for even if your credit score is lower than average. Easy approval can be attractive if you’re working on building or repairing your credit."
-- Henry Posner / B&H Photo-Video