B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I feel like a kid in a candy store when I Buy from B&H. Shipping is fast and I never had any problems with returns when needed.
Date of experience: December 4, 2019
B&H Photo Video is the best place to shop for cameras and lenses anywhere in the USA. I've always received prompt service during and after the sale.
Date of experience: February 10, 2019
Best Service, Best Price, Not Amazon!
I have bought all my security equipment from B&H. Their service price and selection are the best on the web!
Date of experience: November 2, 2020
I go to amazon for small purchases, but when it comes to more expensive items, I go to B&H because of the accurate descriptions, user reviewers, and FAQs.
Date of experience: December 26, 2018
I have many years of being a B & H customer I have always received timely and running all the purchased equipment.
Date of experience: September 14, 2017
B&H whether in store on online, is THE best option for photography and tech purchases. SO I always go to B&H.
Date of experience: February 7, 2019
B&H Is THE most reliable and most convenient supplier I know of.
Always delivered quickly, at or very near the lowest price.
Date of experience: February 27, 2020
Been going to B&H Photo since the 80s and they have always been professional and a joy to do business with. No stress shopping!
Date of experience: January 10, 2019
Bought a camera, and thought the website was easy to maneuver. B&H is always straight forward, and I always check here first and last.
Date of experience: November 3, 2017
Painless quick and easy, checkout
Easy to navigate site
Smooth transaction with shipping spelled out before you enter your CC
Date of experience: May 7, 2017
What "photo store heaven" looks like! Great, prompt on-line shipping and service! And when in NYC, WELL WORTH a visit!
Date of experience: August 13, 2019
As much as I'd like to shop local I can never find the selection nor reasonable prices that B&H offers.
Date of experience: November 27, 2019
Dealing with B&H is predictable. Are you photography who wants to start exploring the world of videography. THIS IS BEST CHOICE OF PHOTOGRAPHY. The customer service excellent.
Date of experience: April 30, 2019
The B&H Search feature worked nicely. Easily found the Manfrotto head I needed. The website was easy to use
Date of experience: February 28, 2019
I love not paying sales tax or shipping! They seem to have everything I need and I have never been disappointed with anything I have order from B&H!
Date of experience: August 14, 2017
Web site is responsive, easy to navigate and is what I have grown to appreciate about B&H!
Always use B&H for convenience and customer support!
Date of experience: August 13, 2018
Have been ordering WIFI internet products, Ubiquiti, from B&H for several years. Great prices and quick shipping. No hassle returns is a big plus.
Date of experience: June 26, 2018
Extensive inventory of new and used, good response time, knowledgable staff. If they don't have it they will find it and e-mail you.
Date of experience: January 11, 2019
You guys rock! You just placed my order quicly enough for me to buy more and more stuff. Thanks! Products and prices fair.
Date of experience: June 8, 2017
I have been a customer of B& H Photo since the 1980s and the constant is excellent service! They have everything I need!
Date of experience: September 11, 2017
I had been shopping for wifi adapter and the priceswere bit much, but I got what I needed for a great price. Thanks
Date of experience: January 2, 2018
All ecomm sites should be as easy as this. I found what I needed quickly and simply, check out was simple and seamless.
Date of experience: May 9, 2017
Excellent discount and best product, love my macbook pro, the best brand in the best store, Immediate answer of queries, thanks for everything
Date of experience: September 5, 2018
Great Price and Easy to shop and No Tax with B&H Credit Card. I love shopping at B&H. They have wonderful customer service.
Date of experience: December 16, 2020
I was able to find a tripod part that I need and could not find it anywhere else. I know I can find what I need on B&H's web page with ease.
Date of experience: December 27, 2017
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