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    B&H Photo Video

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B&H Photo Video

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Overview

B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.

  • Service
    332
  • Value
    344
  • Shipping
    338
  • Returns
    212
  • Quality
    324

This company does not typically respond to reviews

Positive reviews (last 12 months): 70%
Positive
14
Neutral
0
Negative
6
View ratings trends
125
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How would you rate B&H Photo Video?
Top Positive Review

“Great information, professional recommendation, and easy navigate and place order.”

Jian H.
4/29/24

I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.

Date of experience: 4/28/24
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Top Critical Review

“Urgent: Misdelivery Issue and Fraud Concerns”

Marco L.
12/4/24

My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.

Date of experience: 11/26/24
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Reviews (3,791)

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Reviews that mention popular keywords

web site (106) sales tax (59) customer service (517) quality products (58)
Thumbnail of user luizp6
Brazil
1 review
0 helpful votes
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June 23rd, 2018

I'm from Brazil but everytime I get to buy online, it's always hassle free!
The store itself in NYC is paradise

Date of experience: June 21, 2018

Thumbnail of user azrielv
Texas
1 review
0 helpful votes
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October 11th, 2018

My experience buying from B&H Photo Video has been amazing. They have had everything that I look for and at great prices.

Date of experience: October 9, 2018

Thumbnail of user ront39
Texas
1 review
0 helpful votes
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June 7th, 2017

I have placed many orders with BHPV. Always easy, always timely delivery, great deals! I have never been disappointed.

Date of experience: June 7, 2017

Thumbnail of user anthonyr499
Pennsylvania
1 review
0 helpful votes
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May 13th, 2020

They always have great service and awesome prices. I always go to them. They are very knowledgable. Great selection.

Date of experience: May 12, 2020

Thumbnail of user davidb771
California
1 review
0 helpful votes
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September 7th, 2017

In the runup to the eclipse, I was able to get the gear I needed to capture the event of a lifetime. Camera, lenses, filters, drone, etc. Great.

Date of experience: September 6, 2017

Thumbnail of user kob3
Pakistan
2 reviews
0 helpful votes
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September 30th, 2021

1st choice for all my... Well i have been using their service and i will be using their service again. Thumbs up for bhphotovideo.com

Date of experience: September 30, 2021

Thumbnail of user cliffordj14
Arkansas
1 review
0 helpful votes
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November 22nd, 2018

I've been ordering from B&H for many years now and been very happy with the products, shipping and the chat service when I need help

Date of experience: November 21, 2018

Thumbnail of user vincentp102
New York
2 reviews
0 helpful votes
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January 6th, 2020

B&H is the best photographic store in the world. Prices are fair and the staff in very knowledgable.

Date of experience: January 6, 2020

Thumbnail of user georger1042
Colorado
1 review
0 helpful votes
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March 15th, 2022

Buy with confidence that you get what you pay for with no hassle returns if it wasn't what you wanted

Date of experience: March 15, 2022

Thumbnail of user erics227
Wisconsin
1 review
0 helpful votes
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June 13th, 2017

2nd purchase with them and hopefully will be as pleased as I was the first time. Purchased apple watches the first time.

Date of experience: June 12, 2017

Thumbnail of user adwaitm
California
1 review
0 helpful votes
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July 26th, 2021

Service is good. Response is prompt. It offers better overall prices. Payboo card provides better prices.

Products used:
computer

Service
Value
Shipping
Quality

Date of experience: July 25, 2021

Thumbnail of user ashb111
New York
1 review
0 helpful votes
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July 22nd, 2020

This is the industry standard. The prices are fair, the products are top notch, and the staff is knowledgable.

Date of experience: July 21, 2020

Thumbnail of user pedrop73
New York
1 review
0 helpful votes
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January 1st, 2020

Excellent, professional service. Ihad been a costumer for 20 years. Always a good experience. Thanks

Date of experience: December 31, 2019

Thumbnail of user pamellac
Massachusetts
1 review
0 helpful votes
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December 14th, 2017

Because easy and quick to deal with! Thank you so much! See you soon! Xoxo <3 <3 <3 <3 <3 <3 <3 <3 <3 <3 <3 <3 <3

Date of experience: December 13, 2017

Thumbnail of user vickib66
Pennsylvania
1 review
0 helpful votes
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December 21st, 2017

B&H pricing is better than Amazon on the iPod's I purchased for our STEM program.
Ordering online is very easy and shipping is always free.

Date of experience: December 20, 2017

Thumbnail of user traceyh196
California
1 review
0 helpful votes
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November 10th, 2020

It does not matter where I am, or the time of day (or night), I can shop, and count on, B&H to deliver as promised.

Date of experience: November 10, 2020

Thumbnail of user manueln22
Mexico
1 review
0 helpful votes
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December 29th, 2018

I received some months ago a rewards card number, however expired before I travel to US, and I could not use it for this order.

Date of experience: December 28, 2018

Thumbnail of user henryp20
Henry P. – B&H Photo Video Rep

Thank you for your order and this feedback. We regret your dissatisfaction. A gift card from B&H never expires. A Reward points card, earned by having previously purchased an eligible item, expires 6 months after their issue dates. The points can be used for any website purchase from anywhere in the world. Customers do not have to wait to come to our Manhattan SuperStore to use these points. More on Reward points at https://bhpho.to/2jhmyvN -- Henry Posner / B&H Photo-Video

Thumbnail of user stevep387
Iowa
1 review
0 helpful votes
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January 13th, 2019

Order 5 different thing and all were in stock! It is very nice when there are no backorders to worry about or run out of materials.

Date of experience: January 13, 2019

Thumbnail of user sunnyl38
Massachusetts
1 review
0 helpful votes
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June 15th, 2020

Been buying from B&H for years. Always first rate... Video, photo, lighting - there are knowledgable sales people in every department.

Date of experience: June 15, 2020

Thumbnail of user chuckm11
Utah
4 reviews
14 helpful votes
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September 26th, 2012

My fiancé ordered me a camera case from here. It was brand new and arrived pretty fast. I'd recommend them.

Date of experience: September 26, 2012

Thumbnail of user anilkumark
New York
1 review
0 helpful votes
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July 27th, 2017

Ordered a flashgun for my Canon SLR camera. The tech representative was very helpful in product selection.

Date of experience: July 27, 2017

Thumbnail of user hillaryj5
Georgia
1 review
1 helpful vote
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July 27th, 2018

Always great prices and the best cutomer service. I will not buy photography equipment anywhere else!

Date of experience: July 27, 2018

Thumbnail of user michaelv103
Arkansas
1 review
0 helpful votes
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September 5th, 2017

Love these guys. I buy all of my hikvision cameras through B&H. Great prices and delivery always comes as expected.

Date of experience: September 5, 2017

Thumbnail of user volodymyri2
Nevada
1 review
0 helpful votes
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December 25th, 2019

Great support team! Special thanks to Yaakov K. For help and being polite! We resolved our questions really fast!

Date of experience: December 23, 2019

Thumbnail of user danielm376
Tennessee
1 review
0 helpful votes
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September 19th, 2017

Great website, awesome customer service and very competitive pricing. True competitor to Amazon. Couldn't ask for more!

Date of experience: September 19, 2017

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Benjamin R.
Typically does not respond to reviews

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