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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
B&H has the best selection of gear at amazing prices. Their staff are knowledgable and helpful. I've been using them for many years with no problems.
Date of experience: July 9, 2018
Bought here afew times when over the in US for work. Quick delivery on everything, good range of kit available.
Date of experience: October 5, 2017
Good products easy check out knowledgeable sales personel quick delivery
Bought my last camera and a lens here.
Date of experience: October 19, 2017
Lowest price on my velbon tripod part, I would have given you 5 stars but your review required me to add at least 100 characters
Date of experience: November 21, 2017
I have shopped with B&H before for photography products. This time it was MacBook Pro. Best deal out there. Thanks B&G, you Rock!
Date of experience: November 24, 2017
Always amazed that I can find exactly what I'm looking for at a fair price. Stays up to date with latest items.? No gimmcks.
Date of experience: December 26, 2017
Website is easy to maneuver making ordering online seamless saving shoppers a lot of time and satisfied with the process.
Date of experience: July 5, 2018
I was searching for a few lenses on web but couldn't get all at one place except@B&H. Nice collection and is having good customer service.
Date of experience: February 24, 2015
Got what I needed my local vendor has stoped stocking this item, was easy to find without any issues, great web site!
Date of experience: February 10, 2020
Easy online shopping and checkout. Bonus: savings with payboo. It's great especially living here in New York.
Date of experience: August 26, 2020
Consitently good service and reliable delivery. Full selection of all items that are needed by just about anyone.
Date of experience: May 16, 2017
Reasonable prices and good selection. It's improtatnt to me that they are an authorized Nikon dealer.
Date of experience: August 30, 2019
They have been awesome in getting us the right equipment to live stream our church services. Couldn't ask for better customer service.
Date of experience: April 17, 2020
Been doing business with B&H for many years, never a problem! AAAA+ Website is easy to navigate and checkout is fast and simple
Date of experience: July 17, 2019
B&H is the cream of the crop when it comes to anything we order. From TV's to Appliances to IT related, they will aways be our goto company.
Date of experience: September 15, 2017
The experience was great! It was easy to navigate the website and check out. Would recommend. Medual, what's your schedule? Haha
Date of experience: August 13, 2017
Probably the world's most reliable company in this field! I have had business with B&H for many yrs by now. NOTHING fails!
Date of experience: October 26, 2017
Every order I have made with B&H has always been met with a great result with the products being delivered on time, and with great customer service.
Date of experience: August 1, 2018
I regularly scan the competitors, and I continue to find B&H has top products, great pricing, and dependable service.
Date of experience: April 27, 2020
Informative, quick and easy has ALWAYS been my experience. It's the first and last place i always go for my photo equipment needs.
Date of experience: October 7, 2018
B & H
My message is to express my dissatisfaction with the service provided. Make two (2) purchases the July 5,2011 to come to Miami. The place from Peru for that country. Not finding anyone returned packages. One stay at UPS and the other returned to NY for no reason because both packages will be issued a "Hold" to stay in Miami. When contacting the Call Center B & H, coordinate delivery with Gabriel Muñoz, who gave me a lousy service to offer something that could never be. In addition, ordered the deployment of the package was in NY to Miami with urgency would only be 2 days because in this country and being a mistake you (B & H) had the decency to charge low $ 41.90. That is, I charged to my credit card an amount that you must assume. Additionally, request to hear the call of July 18,2011 I had with Gabriel Muñoz who could not solve the impasse that had and that made me lose all day since I returned to my country (Peru) the next day (19 July 2011). Because of this man, I lost all day and made me go 3 times ProQuad UPS tells me that he had made the arrangements to pick up the package when UPS knew nothing and the last call made at 5:30 about me change the version of the conversation during the day. Request to be heard these flames as well as the one I had with David Lopez (between 5:00 and 5:30 pm) because not only treated me badly but I cry on the phone. That is, a person should not be working in that area so if you treat people who have problems as I had. If not for the people of UPS, had not been able to return to the things you buy in stores because its people could not fix anything, lost me the day and gave me a lousy deal. If they check their records, in 2009 had already made a purchase of $ 1223. 00 or so and not having any problem do another this year for a total of $ 4500. 00 but after treatment they have given me, I do not want to rely more on their services that they provide a very poor quality of service. I hope you hear the Call Ringtone of July 18,2011 and take action on the matter.
Atte.
Daniel Conde ******* (Lima, Peru)
*******@gmail.com
Date of experience: July 24, 2011
I have been a customer of B&H for 14 years, great service, They are my only source for all of my photography needs.
Date of experience: October 22, 2017
I love shopping at B&H, they are great with the products they sell in person as well as on the Internet plus fast
Date of experience: March 15, 2020
Great Prices, Good Variety of Product Choices, Easy Website Navigation, Fast & Easy Check Out! Will come back again!
Date of experience: September 12, 2018
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