- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
This company does not typically respond to reviews
I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I can't ever find anything to complain about at B&H: they have the stuff I want, and the prices are always at or near-enough the best.
Date of experience: May 25, 2017
I have been doing business with B&H Photo for about a year now and have been very pleased with the product selection, prices and quick shipping.
Date of experience: August 27, 2018
Always shipped promptly and arrives as promised. Good selection and and easy ordering.
Backordered goods easily canceled with no hassle.
Date of experience: December 14, 2020
I have ordered several camera's and lens from B&H, I have never been disappointed with the customer service!
Date of experience: January 26, 2020
I am becoming a real photographer, I am buying all my equipment from B&H for a years and it is absolutely fabulous
Date of experience: January 20, 2017
Always what I need for a fair price! Whether I am looking for something new or a replacement I can find it at B&H Photo.
Date of experience: September 28, 2017
I like B and H for all my Photo and Video EQ for my business. It is a great company that gives a good price.
Date of experience: December 20, 2020
Searching for new equipment brings up ads with used items that aren't marked as "USED" in the ad. You think you are getting marginally better deals than competitors, but don't find out it's used, except in small print of email, or when item shows up with a big "USED" across the box. Then you get to pay an exorbitant shipping and restocking fee, or just accept overpaying for a used item.
Pic#1 B&H website order details - nowhere shows USED.
Pic#2 Package delivered and included shipping invoice showing USED.
Scam company! AVOID!
Update:
As shown with attachments, B&H's own Order Detail page does NOT show the mouse as being used. There was NOT a link to a more expensive NEW version of this mouse when I purchased. The original "ad" on B&H has conveniently "disappeared", but had nothing about being used. Representative implied I should have known it was used because all B&H used items only have "numbers" in the item #? Like that's the customer's responsibility to know!?!? When searched on Google Shopping for NEW Deathadder v2 Pro mice, B&H came up as "$15 off regular price" of $69.99, or $54.99. This was $5 lower than Amazon's NEW price of $59.99. I thought B&H was a reputable company, so I went with them for the extra $5 savings. $69.99 is a common or typical price online for this mouse.
At this point, forget it! I've paid USPS ~$10 to send it back and purchased NEW from Amazon which just lowered the NEW price to $49.99 with FREE shipping and FREE returns! Never buying from B&H again and telling anyone I know to avoid them like the plague! From reviews, selling USED as NEW is not uncommon for B&H. BYE BYE!
Tip for consumers:
Avoid. Pushing used items as new, then charging exorbitant restocking & shipping fees if you complain.
Products used:
Computer Mouse
Date of experience: December 28, 2022
Love using BH Photo! Great Site, Easy Ordering and Fast Service! Wouldn't go anywhere else! 5 Star Review every time!
Date of experience: July 11, 2017
I use B&H for professional and personal photography/video needs and I very rarely need, or want, to use any other company.
Date of experience: August 12, 2018
It's always a pleasure to order through B&H and I have been your customer for many years and will be for years to come.
Date of experience: March 15, 2020
A1
Good price (no competition vs canada dealer)
Good descriptions and photos
Free shipping to canada
Date of experience: August 31, 2017
Bit expensive but Good Unifi AC LR Access points! Worth the money. Quick service and friendly staff!
Date of experience: March 21, 2018
I order a item the shipping was delayed I lost a costmer because of it I called them thay gave me discounting service
Date of experience: November 17, 2019
Thank you for your order and this feedback. We regret your dissatisfaction. From the information provided here I cannot ID you or the transaction. Please email details to henryp@bhphoto.com so we can resolve this.
Used BandH for years, and have never been disappointed. Will continue to use BandH as long as I"m able to photograph.
Date of experience: July 31, 2020
I am now paying tax and I cant apply for PayBoo because I am not a US citizen. Please provide an alternative for nonUS-based customers to avail of PayBoo
Date of experience: June 13, 2019
Thanks for your interest in B&H Photo and for this feedback. Our Payboo program has to accommodate different and sometimes contradictory rules from 20+ states which now require we collect and emit their sales tax. We must also comply with federal rules originally put into place to deter smuggling, drug traffic and money laundering. As the program matures we hope to be able to welcome a wider range of customers.^hp
Everything I've ordered from B&H has been quality merchandise, as shown on the website, arrived well packaged and in a timely manner.
Date of experience: June 6, 2017
Yes B& H Photo Video was a buck cheaper and Free Shipping! Easy shopping cart - what is there not to love!
Date of experience: November 4, 2018
B & H Photo - This, to me is the gold standard by which all other online camera retailers are measured.
Date of experience: December 17, 2008
You had what I needed in stock, and could ship it to me for tomorrow's video shoot. Greatest Store EVER!
Date of experience: June 28, 2018
Great service, I have brought all my video equipment from B&H for more than 20 years.
Cameras, Tripods, Lights, Batteries, etc.
Date of experience: March 14, 2018
Aside from one bad transaction in all the years Ive done biz with B&H this last purchase deal was a steal!
Date of experience: December 18, 2018
I have shopped with B&H Photo for several years, quality, service and selection always bring me back.
Date of experience: March 8, 2020
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
B&H Web No: 1091509454
Dan: Thank you for your order and this feedback. We regret your dissatisfaction. We record customer online interactions as a security precaution. For this transaction we explicitly advised the mouse was used, the condition it was in, whether it included the manufacturer's package, and a link to the same, more expensive, new version. I am sorry you overlooked this. No restock fee was applied to your return. With your return authorization we sent you a discounted FedEx return label we do not consider "exorbitant" at all. I am sorry you feel otherwise. When we receive and process your return, a refund will be issued to your Visa account. -- Henry Posner / B&H Photo-Video