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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
This company does not typically respond to reviews
I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Order almost all my camera needs from B&H and have never had an issue with what I bought or when I have returns.
Date of experience: January 2, 2018
Every thing is wonderful, I like the site, and it is easy to buy from B & H
The products more than amazing
Date of experience: December 4, 2018
I always use B&H's PayBoo card and taxes are rebated instantly. Love their service! They are responsive and prices are very competitive.
Date of experience: November 30, 2020
The box was opened and didnt seem to be a new in the box product! The hard disk was formated for Macos, that seemed rare!
Date of experience: June 7, 2017
Would be nice to get a discount for individuals as well as a business. Ibdividual is not rewarded for loyality.
Date of experience: November 28, 2022
Needed a quick small accessory for a Canon 5DIII and of course it is in stock and ready to ship immediately. Cannot beat B&H for your photo needs!
Date of experience: May 24, 2018
Apparently, European issued cards are very sus nowadays. The most ridiculous email I have ever received.
"However, due to the fact that this order was paid with a card issued outside the USA, we are missing some important security information, such as address verification and so we have to take additional steps to protect the cardholder, thus your order is on hold. Therefore, we kindly ask; that if you or a colleague of yours has previously shopped at B&H Photo, whether it was online, over the phone or at our Superstore in NYC, we ask if you can provide us with the details associated with that order.
However, if this is your first time shopping with us; we ask respectfully that you provide us with some additional information such as a link to your online profile at Facebook or LinkedIn or a similar page; Alternatively, if you have a work email address with a valid domain replying from it will help expedite the processing of your order. Your credentials will not be stored or used for marketing purposes".
Excuse you? Facebook? LinkedIn? Fricking order details of another person?
Have you ever heard of privacy or is that concept is non-existent in modern America?
Am I tripping or even Amazon (a privacy-nightmarish company itself) could not possibly have sent a more outrageous email. Whoever runs your VeRiFiCaTiOn Department, wake up! This is not the way fraud works, this is not the way you treat new customers. They came from your competitors and they can just as easily go back to them!
The payment processed just fine when I placed my order. However, it took your VeRiFiCaTiOn Department around 24 hours to suspect the alleged fraud, charge me with another 1$ for nothing and then send me that beautiful email saying I have to prove something to them.
What in the name of Christ is that? First experience with this store and the fricking last!
UPD. What is even better, they keep charging me 1$ each time they reply to my support request. How cool is that? Oh how ironic, they were worried about the alleged fraud when in fact THEY ARE the real fraud.
And their manager here pretends he can't read otherwise I cannot, for the love of me, fathom how can he read my review where I clearly stated they had charged me 1$ TWICE after (!) my payment had already been processed. And it is still did not get back to my account.
Products used:
None of them
* B&H Photo Video attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 30, 2023
Cassandra: Thank you for your recent order and for this feedback. I am sorry for your dissatisfaction. The $1 fee was a "lien," not a charge and is used to test the validity of the credit card. It usually expires shortly after it is applied. Our site FAQ says, "However, a credit card authorization hold occurs at the time the order is placed."
The purpose of verification, a process increasingly required by the merchant banks which permit us to accept so-called "card-absent" transactions, is to deter credit card fraud, identity theft, and other forms of online chicanery. It is designed for your protection as much as for ours. I'd like to know more about your experience but I cannot ID you or this transaction. Please email details, especially the B&H order number, to me at henryp@bhphoto.com. TIA. -- Henry Posner / B&H Photo-Video
Easy 2 find new cover for my lost one good and easy website hope 2 fine ccover for my scope hope 2 recieve promptly
Date of experience: May 15, 2017
Had the best price, and with free expedited shipping. No brainer
Better than Amazon.
Purchased Lian Li 011 D
Date of experience: February 27, 2023
Only place around with everything!. bhphotovideo.com Couldn't find any other better service than this.
Date of experience: October 17, 2021
Can believe, to continue for januin, and best quality, items, supply-thanks--shivbatra i have write more than enough my feelings-thanks again
Date of experience: August 9, 2017
I always check with B & H Photo/Video before I buy new or used camera equipment and accessories because they usually have the best internet prices.
Date of experience: August 17, 2020
My Go To Place For What I Need.
Always In Stock, Great Prices, Fast Shipping.
Makes My Job A Lot Easier.
THANK YOU B&H Photo Video
Date of experience: January 3, 2018
B&H made it easy for me to use my rewards amount. In and out of the site in less than 10 minutes!
Date of experience: December 16, 2020
After my order did not show up for a week beyond when it should have I received this (see below). This item was a great price which I had spent serveral hours researching. They did offer to credit me towards another model that was an additonal $300 I told them no thanks. My refund for the item I purchased and never received is approximately $350 and is still pending...:-( very dissappointed in this transaction. I have ordered from them before and had been pleased with the results.
In a message dated 2/28/2013 3:57:27 P.M. Central Standard Time,
*******@bhphoto.com writes:
DEAR ANDREW,
You placed a backorder recently for the CANON MF8380CDW IMAGECLASS CLR LASER PRINTER. Unfortunately, the manufacturer has informed us that this item is discontinued. As we are unable to fulfill your order at this time we
Need to either issue a refund or provide you with B&H credit toward another
Purchase, including your purchase of a replacement. Please reply to this
Email to request B&H credit in lieu of a refund.
We will automatically refund your account in five (5) days
If we dont receive a response from you.
Our Sales Department is standing by to serve you with all your product
Needs, including a possible replacement. Please contact them by emailing
*******@bhphoto.com_ (mailto:*******@bhphoto.com), calling *******969, or Live Chat at_www.bhphotovideo.com_ (http://www.bhphotovideo.com/).
We apologize for your inconvenience, and we look forward to serving you
Again in the future.
Customer Service Department
B&H Photo, Video and Pro Audio
*******743_http://www.bandh.com/_ (http://www.bandh.com/)
Date of experience: March 4, 2013
It was very easy to find what I wanted and order it. The site is user friendly even for a non-geek.
Date of experience: August 28, 2017
What can I say that hasn't been said before?... B&H Photo Video IS THE BEST! They have never let me down... Thank you!
Date of experience: May 15, 2018
Excellent site, NEVER disappoints, deals with (rare) issues immediately and a wonderful place to visit in person when in NY.
Date of experience: May 10, 2018
The products that I've ordered from B&H have been the best quality and I have not been disappointed yet.
Date of experience: August 12, 2022
This site has fair prices on items that are sold at MSRP price. I only shop on this site because I don't have to pay tax. However, their daily sale items kept me coming back. For that reason, it's a great place to shop if you're looking for a particular item on sale.
However, they have horrible customer service. If you shop on Amazon, you'll get your item on time or they give you compensation for items that arrive late or if something goes wrong with your order. BHphotovideo only apologizes for delays or problems with your order. You will only get frustration as your order arrives late or your "sales" item order cancelled at your request. For example, two weeks ago, I ordered a $300 item that was only sale for $155. I paid $20 shipping because apparently "everything ships free" except for that item that I ordered. UPS screwed up my shipment and damaged it in the process. They never deliver or attempt to deliver the item. They just returned to sender without my consent. I contacted BHphotovideo to send replacement for "damaged" product and they said that they will not send me a new one. They will attempt to resend the shipment that UPS said had been damaged once they receive the shipment back from UPS. I asked them to just contact the manufacturer to send me a new one. They said that the item is discontinued and they will not be able to order another one for me. I sent them a link to the manufacturer's website for the exact item that they said is discontinued. The item is actually still available from the manufacturer and ready to be added to cart and shipped. The representative with whom I chat said that he was unable to open the link I sent (I copied and pasted directly from my browser). So all in all, I will not receive my order and they refused to send me a replacement because they ran out of stock and refused to contact the manufacturer to send me a replacement. You can shop with them at your own risk. They have great deals on some very specific products but you may or may not get your order if someone goes wrong.
Date of experience: March 15, 2017
I like shopping at BH online store, especially the DealZone. Even some of the DealZone products may not be the most recent models.
Date of experience: December 29, 2019
USER FRIENDLY SITE AND GREAT LOOKING PRODUCTS. CHECK OUT WAS A QUICK BREEZE! LOOKING FORWARD TO RECEIVING MY PRODUCT.
Date of experience: December 14, 2017
I regularly shopped at B&H when I lived in NYC and now I regularly shop from them online. Best selection, quality and service around.
Date of experience: May 25, 2017
I had no problem finding (3) 128GB Compact Flash cards and 3 SDHC 128GB. Pricing was great too. I will be using two cameras: Canon 5DS for landscapes and a 5D Mark IV for everything else.
Products used:
SDHC 128 memory cards and Compact Flash 128GB cards.
Date of experience: November 26, 2018
I have been using B&H for years is fabulous in service and products
Cameras, Flashe, and others. I love B&H
Date of experience: November 20, 2017
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
Bernard: Thank you for your order and this feedback. We regret your dissatisfaction. You can find information about our military discount program on our site at www.bhphoto.com/armedforces. There we say, "B&H Thanks our Military Personnel for their service. Most but not all items are discounted. Discount percentage will vary from product to product. To checkout you MUST login with your.mil email address." -- Henry Posner / B&H Photo-Video