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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Encuentro siempre todo lo que quiero.
Las reseñas de clientes me ayudan a entender si el producto es lo que necesito o no.
Y el servicio de B&H es excelente
Un día tengo que ir en persona a la tienda..
Date of experience: December 21, 2017
B & H es extremadamente fácil de usar. Tienen stock adecuado para completar pedidos de último minuto. Tengo pedidos anteriores de B & H y no he tenido ningún problema. El sitio web siempre es fácil de navegar y fácil de usar. Fácil pago Los productos cumplen con las expectativas.
Date of experience: December 17, 2017
Bardzo dobrze zaopatrzony sklep w rzeczy dla każdego filmowca i fotografika. Przejzyście poukładane działy tematyczne oraz sprzęt i rzeczy, które są potrzebne. Duża "6"
Date of experience: June 8, 2020
Trabalho com filmagem profissional e tenho comprado meus equipamentos na B&H. Excelente atendimento, na loja física possuem atendentes que falam português, o que facilita muito para os brasileiros.
Date of experience: November 13, 2017
He comprado bastante artículos en B&H me parece una excelente plataforma en la cual nunca he presentado problemas. Lo precios son buenos y el envío es muy eficiente
Date of experience: May 10, 2019
Soy fotógrafo desde 1989 empece con la Canon AE1 Program y sabia de la existencia de BH por algunas revistas americanas a las que tenia acceso y desde entonces veía la gran variedad de artículos que tenían solo que la distancia hacia muy difícil poder conseguirlos pero desde que se puede compra en linea y que los artículos lleguen hasta mi oficina a sido una bendición.
Gracias BH, y saludos desde Monterrey, Mexico
Rolando Sánchez Puente
Date of experience: November 27, 2017
Sempre encontro o que preciso num preço ótimo, sem falar no atendimento que me surpreendeu.
Recomendo a todos.
Um dia vou conhecer a loja pessoalmente.
Date of experience: March 9, 2018
Todo en buen estado. Y prontitud en el envío. Como me gustaria conocer en persona su almacén es uno de mis sueños, vivo en Colombia sur América.
Saludos,
Date of experience: January 3, 2018
Muy rápido y con muy buenas ofertas es mi pagina favorita para hacer comprar por Internet
Ademas de ser muy intuitivo y encontrar todo lo que uno necesita
Date of experience: February 5, 2020
Una gran companía, confiable y seria.
Muy atentos en el trato y con muchas opciones de compra.
Lo que uno compra, uno tiene, y ademas te mandan la revista con todo lo que tienen y gratis.
Date of experience: January 23, 2018
Siempre que necesito algun equipo o pieza, lo puedo encontrar a un buen precio. Ademas, me permite hacer comparaciones entre diferentes modelos de los equipos buscados.
Date of experience: May 26, 2020
Estaba buscando una mac y encontré buenos descuentos. Compre una no tan nueva, pero mejor de la que iba a comprar
Date of experience: October 19, 2017
Todo muy claro y explicito, rapido y facil. La mejor forma de comprar online.
Saludos desde Ushuaia.
Sebastian
Date of experience: July 3, 2017
Siempre que puedo compro y comparo precios, es el referente de precios a nivel mundial para equipo fotográfico.
Date of experience: July 25, 2018
Siempre es una seguridad al comprar en B&H por su servicio, la calidad de los productos que ofrece y la garantia que dan.
Absolutamente recomendado!
Date of experience: November 22, 2018
Recomiendo esta página. Todo claro y simple. El detalle, las condiciones de pago, la direcciones todo bien
Date of experience: January 23, 2018
Fabuloso, es un sitio donde consigo todo lo que necesito para mis grabaciones, la última tecnología con las mejores reseñas.
Date of experience: November 3, 2021
Muy fácil para comprar y muy entendible la pagina para poder hacer el pedido, me encanta que tengan envío a Mexico
Date of experience: October 29, 2017
Siempre podemos pedir y recibir excelentes pecios asi como disponibilidad de los productos y también que son productos origonales
Tip for consumers:
DEL UNO AL 10 USTEDES TIENEN UN 10
Products used:
MINIDRON DJI 3 RC FLY MORE COMBO
Date of experience: February 27, 2023
Espero que la segunda vez sea tan efectiva como la primera. De no ser así, también espero poder opinar sobre la experiencia.
Date of experience: January 20, 2020
Mejorar los controles para procesar los pagos con tarjetas de credito internacionales, en ocaciones tardan mucho en procesar el pago.
Date of experience: May 19, 2019
Muy buenos envios con buenos precios, productos de buena calidad y facilidad de pagos, es excelente.
Date of experience: March 22, 2019
Todo lo que busco lo encuentro en B&H, al mejor precio la mejor calidad y el mejor servicio de entrega. Gracias B&H.
Date of experience: July 11, 2018
Excelentes ofertas y condiciones de pagos y envio. Excelentes ofertas y condiciones de pagos y envioExcelentes ofertas y condiciones de pagos y envio
Date of experience: August 29, 2019
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