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B&H Photo VideoReviews 3,792

3.4

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
344
value
355
shipping
348
returns
217
quality
333
This company responds to reviews on average within 4 days

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Colorado
1 review
0 helpful votes
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Afortable
September 3, 2017

Great site to get the best and most affordable gear! This is site was recommended to me by a friend and I am very grateful for it's great service.

Date of experience: September 3, 2017
California
1 review
0 helpful votes
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Always great
September 1, 2017

B&H is my all time go-to trusted source for everything electronic. Always the best price, greatest selection, professional, knowledgable, accurate and fast service. Free shipping on so many items and no tax for my location. A life saver! I am so thankful to be able to place orders on electronics with full confidence that I will always get exactly what I think I am getting. Love, love, love this store! I have been shopping there for at least 10 years, and have always been able to find what i am looking for at a great price.

Date of experience: August 31, 2017
California
1 review
0 helpful votes
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B & H is awesome!
September 1, 2017

We have used this company for years and it has always been great! Fast shipping, good prices, and every product you need.

Date of experience: August 31, 2017
Washington
1 review
0 helpful votes
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Best in the business
September 1, 2017

This is far and away the finest photo video business in the country, in my opinion. Buy from them; you won't be disappointed!

Date of experience: August 31, 2017
Pennsylvania
1 review
0 helpful votes
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I've made purchases from B&H in the past and was always completely satisfied.
Like I said above I never had any problems buying from B & H

Date of experience: August 31, 2017
California
1 review
0 helpful votes
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Great site and service!
September 1, 2017

A great site for photographers and easy to use. All of your photographic supply needs are here and easily found and compared. Good specifications helped me to find what I needed. Thanks, B&H!

Date of experience: August 31, 2017
South Carolina
1 review
0 helpful votes
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I always use B&H!
August 31, 2017

I work for one of your service suppliers and always come to you, first. I never have to go elsewhere, either. Your products and prices, and service are perfect!

Date of experience: August 31, 2017
Washington
1 review
0 helpful votes
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Morley ABC Pedal
August 31, 2017

Very easy purchase as always. B&H is great to deal with, and they beat the competition on price everytime!

Date of experience: August 31, 2017
Arizona
1 review
0 helpful votes
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Wow!
August 31, 2017

B&H Photo is a terrific place to shop at for the camera enthusiast, full line of products, great web site with all the details you need, prompt service, and competitive pricing.

Date of experience: August 31, 2017
Canada
1 review
0 helpful votes
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Perfect way to buy
August 31, 2017

A1
Good price (no competition vs canada dealer)
Good descriptions and photos
Free shipping to canada

Date of experience: August 31, 2017
Japan
1 review
0 helpful votes
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What can I say this is my go to shop for all my camera and audio equipment. I live in different countries and so I need a shop that delivers internationally with no stress. Also the return and exchange system is fantastic. 10 thumbs up!

Date of experience: August 31, 2017
Virginia
2 reviews
0 helpful votes
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There're photo company's around the country that I have dealt with In the past. I would always have to talk with a salesman to make sure what they were sending me was not from the gray market. I've never had to do that with B&H, they always have what I want and in stock. A couple of days later, I have what I ordered and I'm happy.

Date of experience: August 30, 2017
Brazil
1 review
0 helpful votes
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This is paradise
August 30, 2017

Thank you God, for B&H! This is the best store in the planet... Everything is here! God bless you B&H

Date of experience: August 30, 2017
New York
1 review
0 helpful votes
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I have been ordering from B and H for 15 years and never had an issue that wasn't immediately resolved! Great customer service, good prices, love the web site.

Date of experience: August 30, 2017
Arkansas
1 review
0 helpful votes
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I've been doing business with B&H for about 3 years and am very please with product quality, ease of ordering, and product descriptions. I'd rather by from B&H than "brand A".

Date of experience: August 30, 2017
Maine
1 review
0 helpful votes
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I have been shopping at B&H Photo for over a decade. I have purchased all of my cameras and lenses from them because they have the best combination of customer service, professional equipment, and reasonable prices. They offer affordable warranties and allow you to pay with PayPal credit - which I appreciate.

Date of experience: August 30, 2017
New York
1 review
0 helpful votes
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Whether I'm in store or shopping online... it's always an easy process to search and find what I need quickly. The checkout process is seamless as well.

Date of experience: August 30, 2017
Pennsylvania
1 review
0 helpful votes
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Plenty of products
August 29, 2017

Their product selection is vast and pricing is competitive. And FAST shipping. Love that! And what is deal with 100 character review. I said what I needed to say!

Date of experience: August 29, 2017
California
1 review
0 helpful votes
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So far so good
August 29, 2017

If this site delivers this product as promised, you are 10 times better than Amazon! I will be in touch on Sept 05 when this shipment is promised Amazon couldn't get it to me until October, 14th. Ridiculous. Yes I had to buy it twice, hope I can send the Amazon order back since they said I could not cancel the order, and Yes, I was a PRIME member. What a Joke!

Date of experience: August 29, 2017
Brazil
1 review
0 helpful votes
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The best store ever!
August 29, 2017

BH Store has all I need to my hobby, the website is tremendous intuitive, they are fast and you can rely on! Excellent!

Date of experience: August 29, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States